{"id":3346011,"url":"https://alion.io/job/scansource-channel-exchange-technical-support-specialist-i","title":"Channel Exchange: Technical Support Specialist I","company":{"id":1843407,"name":"ScanSource","domain":"scansource.com","url":"https://alion.io/company/scansource","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Greenville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Power BI","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-27T13:38:24Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T13:59:16Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Summary:\nChannel Exchange, a ScanSource, Inc. company, is a leading cloud-only distributor, helping ambitious IT businesses succeed through providing premier SaaS solutions, top-class training, simplified PSA integrations and unrivalled support.\nReporting to Channel Exchange’s Technical Operations Manager, The Technical Services Support Specialist I will predominantly be responsible for providing post and at times pre-sale consultative support as well as assisting the sales team on go-to-market strategies. The secondary focus of the role will require an individual capable of providing 1st tier break-fix support across a breadth of cloud services from vendors, including, but not limited to, Microsoft, Acronis, and Bitdefender.\nThis role requires the candidate to demonstrate a passion for technology and to proactively position products and solutions to the channel when presented the opportunity.\nJob Duties\nProvide post and at times pre-sale support to partners and customers\nProvide 1st tier support to partners and customers of Channel Exchange. \nLiaise with 3rd party vendors, including but not limited to Microsoft and others, regarding technical cases and upcoming product changes\nLiaise with 3rd party vendors to escalate and resolve cases that cannot be resolved in-house\nThe management and ownership of a support ticket through to resolution - this is a cradle-to-grave ticketing approach. \nProvide world-class customer engagement. \nEffective case management in line with defined processes. Liaising with end users and customer’s IT Support Staff to resolve issues within a timely manner.\nEducate team members, partners and customers on how to troubleshoot similar issues as they arise. \nWork with the wider business in delivering business goals and objectives including but not limited to supporting both Sales and Marketing within a technical capacity \nAcquire and maintain certifications including but not limited to Microsoft\nQualifications/Skills:\nRequired:\nAt least 1 years' experience working within an IT Help Desk or similar environment.\nExperience in providing technical support for M365 products including but not limited to Teams, Exchange Online, SharePoint, OneDrive, and Power BI\nFamiliar with setting up different identity services like Active Directory and Entra ID\nComfortable working independently and part of a team\nAbility to handle and prioritize a high case load\nMaintains a positive attitude during adversity\nShows a desire to learn new technologies either on their own or through certifications\nPreferred:\nBachelor’s Degree in Computer Science or IT\nKnowledge of M365 and Azure products to assist the sales team on creating quotes and estimates\nUnderstanding of how to use Entra Connect to create a hybrid cloud environment\nAbility to transform complex information into succinct bite- sized chunks for less technical customers. \nCompensation:\nCompensation Range: $60,000 - $70,000\nActual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.\nWhile we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 8 paid company holidays.\nScanSource, Inc. is an Equal Opportunity Employer\nEOE/M/F","description_format":"text","description_chars":3817,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","Unified Communications","IT Resellers & VARs","Barcode & RFID Hardware"],"lifecycle":[{"event":"open","at":"2026-10-27T17:13:35Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":40,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/scansource-channel-exchange-technical-support-specialist-i","json_url":"https://alion.io/job/scansource-channel-exchange-technical-support-specialist-i.json","meta":{"generated_at":"2026-10-29T16:41:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24918,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1843407},"rest":"https://alion.io/mcp/rest/get_company?id=1843407"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscansource-channel-exchange-technical-support-specialist-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscansource-channel-exchange-technical-support-specialist-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscansource-channel-exchange-technical-support-specialist-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scansource-channel-exchange-technical-support-specialist-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscansource-channel-exchange-technical-support-specialist-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3346011}},{"tool":"search_jobs","arguments":{"company":"scansource.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3346011},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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