{"id":3285126,"url":"https://alion.io/job/scansource-technical-sales-support-ii","title":"Technical Sales Support II","company":{"id":1843407,"name":"ScanSource","domain":"scansource.com","url":"https://alion.io/company/scansource","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Greenville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":46000,"max":66000,"currency":"USD","period":"year","gross":null,"usd_annual":66000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-26T17:40:56Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T01:02:06Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Summary: \nThis position provides technical expertise to internal and external customers in the form of primarily pre-sales technical support (via telephone, e-mail, web and other channels) on specified technologies.\nEssential Job Duties:\nAnswers, evaluates, and prioritizes incoming telephone, voice mail, and e-mail requests for assistance from users seeking information about hardware and software from specified technologies; interviews user to collect information about needs and guides user to completion of request; logs and tracks calls using case management database, and maintains history records.\nFirst point of contact for pre-sale technical questions/inquiries.\nTraining internal and external customers on technology and suppliers which may include demonstrations, lectures, or one on one engagements.\nRegular attendance is an essential function of the Technical Sales Support position.\nOther duties as assigned.\nReporting Relationships:\nTechnical Sales Support receive supervision commensurate with knowledge, experience, and initiative. Supervision may include technical advice, coaching on interpersonal interaction, or instruction in broad policies and quality standards. The goal of supervision is to develop the employee to the point that they require decreasing supervision and are able increasingly to make independent decisions.\nTechnical Sales Support has daily personal contact with co-workers and immediate management; daily phone contact with customers and vendors; occasional contact with executive management.\nReports to the Team Leader/Manager/Director\nRequirements:\nExperience with Networking or Physical Security technologies\nMinimum 1 year of experience in providing support of technology products\nCustomer service experience, both in person and over the phone.\nAbility to speak English plainly and to be easily understood over the phone.\nAbility to understand spoken English, both technical and colloquial.\nAbility to learn quickly.\nPreferred:\nExperience with Networking or Physical Security configuration and deployments\nIndustry certification is a plus\nExperience with business data products and services\nSalesforce Experience\nSAP Experience\nPhysical Requirements:\nAbility to sit at a computer terminal for long periods of time.\nAbility to be physically in attendance at workstation at designated company office location during normal business hours designated for this position.\nAbility to travel 5% of the time.\nAbility to lift up to 50 pounds.\nCompensation:\nBase Range: $46,000 - $66,000 and total compensation range: $50,000 - $70,000\nActual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.\nFor non-sales roles and sales roles with a variable component, total compensation reflects both a base salary and variable targets.\nWhile we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.\nScanSource, Inc. is an Equal Opportunity Employee\nEOE/M/F","description_format":"text","description_chars":3506,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","Unified Communications","IT Resellers & VARs","Barcode & RFID Hardware"],"lifecycle":[{"event":"open","at":"2026-10-26T18:06:10Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":40,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":66000,"is_top_pay":false},"html_url":"https://alion.io/job/scansource-technical-sales-support-ii","json_url":"https://alion.io/job/scansource-technical-sales-support-ii.json","meta":{"generated_at":"2026-10-29T01:56:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2974,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1843407},"rest":"https://alion.io/mcp/rest/get_company?id=1843407"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscansource-technical-sales-support-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscansource-technical-sales-support-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscansource-technical-sales-support-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scansource-technical-sales-support-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscansource-technical-sales-support-ii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3285126}},{"tool":"search_jobs","arguments":{"company":"scansource.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3285126},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}