{"id":3649411,"url":"https://alion.io/job/scarlet-account-manager-native-mandarin-speaker","title":"Account Manager, native Mandarin speaker","company":{"id":3908732,"name":"Scarlet","domain":"scarlet.cc","url":"https://alion.io/company/scarlet-cc","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":70000,"currency":"GBP","period":"year","gross":null,"usd_annual":93906},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-11-02T18:47:10Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-03T13:21:42Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We pull medical technology from the future to solve human health.\nScarlet is authorised to assess and certify medical devices. We combine clinical, technical and regulatory expertise with AI agents and software so rigorous certification can keep pace with product development at the world’s most ambitious technology companies, without lowering the safety bar.\nOur customers have cut a year or more from their certification timelines for new AI-enabled medical devices and shortened product-update cycles from months to weeks. You’ll join a team building the infrastructure that makes these outcomes repeatable at scale.\nAbout the role\nAs an Account Manager (Customer Outcomes Specialist) at Scarlet, you will own customer relationships from onboarding through expansion. You will keep complex projects on track, remove friction, and ensure customers achieve their goals. You will work day-to-day with ambitious medical technology companies and help them deliver safe devices to patients sooner.\nThis is a London-based role requiring native-level Mandarin and excellent English. You will initially manage existing English-speaking customers, including accounts outside China, while helping us prepare for future demand from Chinese-speaking customers. As that demand grows, your portfolio may increasingly include Chinese-speaking accounts. You will remain based in London, including if China-related work becomes your full-time focus.\nResponsibilities\nBuild long-term, trust-based relationships with forward-thinking companies in health tech\n\nAct as the central point of accountability for customers, ensuring the right outcomes, at the right time, with clear communication throughout.\n\nListen closely, capture what matters, and surface it, so internal teams stay aligned with what customers value (and what they don’t) throughout the journey.\n\nSpot friction early and eliminate it - whether it is process confusion, scope drift, or quiet frustrations.\n\nOwn every key moment - from onboarding to expansion - keeping customers focused and confident, even when the path is complex.\n\nSupport customers in English and, as demand develops, Mandarin, with an initial portfolio that includes English-speaking accounts outside China.\n\nRequired qualifications\nYou’ve owned complex customer relationships in B2B environments for 3+ years, preferably within the health tech industry and/or a regulated industry.\n\nYou operate with a bias for action. Customers turn to you in critical moments, and internal teams count on your signal to make smart bets.\n\nYou have strong project management skills. You connect dots, see risks early and keep multiple workstreams on track without breaking a sweat.\n\nYou have an insatiable curiosity and thrive in a fast-paced and innovative environment, eager to think creatively and iterate quickly.\n\nYour verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environment.\n\nThe Interview Process\nNote: we typically collapse interviews 4-5 into one in-person session at our London HQ.\nIntro call with Aarzoo (30 mins)\n\nAn advanced Mandarin language test (20 mins)\n\nCX team interviews: Rachel (60 mins), Steven (30 mins)\n\nCulture Q&A with Yun in Mandarin (10 mins)\n\nFounder interviews: James and Jamie (2x20 mins)\n\nOffer & references","description_format":"text","description_chars":3318,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Chinese","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"China","iso":"CN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Electronics","Health & Medical Electronics","Testing, Inspection & Certification","Digital Therapeutics"],"lifecycle":[{"event":"open","at":"2026-11-02T23:43:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":34,"reasons":["conf:2","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":93906,"is_top_pay":false},"html_url":"https://alion.io/job/scarlet-account-manager-native-mandarin-speaker","json_url":"https://alion.io/job/scarlet-account-manager-native-mandarin-speaker.json","meta":{"generated_at":"2026-11-03T15:39:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21780,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3908732},"rest":"https://alion.io/mcp/rest/get_company?id=3908732"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscarlet-account-manager-native-mandarin-speaker"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscarlet-account-manager-native-mandarin-speaker"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscarlet-account-manager-native-mandarin-speaker"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scarlet-account-manager-native-mandarin-speaker\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscarlet-account-manager-native-mandarin-speaker"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3649411}},{"tool":"search_jobs","arguments":{"company":"scarlet.cc","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3649411},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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