{"id":2124699,"url":"https://alion.io/job/scc-ds-field-technician-ds-document-services","title":"DS Field Technician (DS = Document Services)","company":{"id":1791915,"name":"SCC","domain":"scc.com","url":"https://alion.io/company/scc-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":62000,"period":"year","method":"role_country_seniority_unknown","sample_n":1295},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-01T06:28:21Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-21T04:59:19Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"About The Role\nWe are actively building diverse teams and welcome applications from everyone.\nRole: Field Technician\nLocation: Field-based in Livingston\nContract Type: Permanent\nSalary Package: £28,000 - £30,000 plus large company benefits, company van, a broad flexible benefits scheme, and 2 paid-for volunteering days a year\nHours: 9.00 am - 5.30 pm, Monday - Friday\nInterview Process: 2-stage process\nWhy SCC?\nAn inclusive workplace\nExcellent package: solid basic and company benefits\nHybrid working & core hours in line with role requirements\nCareer development and life-long learning opportunities\nOpportunity to join Europe's largest privately-owned IT Company\nRole purpose:\nTo maintain, repair and provide technical support for managed print equipment, ensuring that devices are repaired and maintained to SCC DS’s technical and published product specifications, whilst ensuring both SCC DS and client work methods and health and safety procedures are adhered to.\nSecurity clearance or willingness to apply will be required for this role.\nKey responsibilities:\nAttend to field technical calls at client premises as directed by call control, responding to requests within the targeted response time and fix products on site efficiently and with minimum delay.\nEnsure that accurate technical records are maintained via use of the PDA service support tools and by communicating with call control at required and appropriate times.\nOrganise and maintain a suitable vehicle or onsite spare parts kit to minimise Return to Fit [RTF] calls. Ensure that tools, technical manuals [including bulletins] and other equipment provided are available for use and in a complete and safe condition.\nMaintain and manage Sharepoint cloud-based digital document repository access via regular on-line synchronisation of provided laptop tools.\nEnsure that, where provided, the company vehicle is maintained in line with published procedures and kept clean and presentable.\nMaintain accurate work expense records and submit these, along with receipts, at the required time.\nAttend technical training courses, seminars and other events including online training modules and exams to maintain technical skills and product awareness.\nLiaise and co-operate with other departments within SCC DS to promote an efficient level of operational service.\nCommunicate regularly within the Technical Department escalation channels regarding technical observations, in order to support any customer or equipment related issues or concerns, in order for corrective action to be taken.\nProvide basic end user training and support where necessary.\nSkills and experience:\nCompetent technician with a high level of expertise on repairing and maintaining colour and monochrome MFP devices including low, mid and high-volume machines.\nDemonstratable skills in connectivity [e.g. able to install print drivers & connect basic printer to simple network].\nHigh level of competency in relation to diagnostic fault finding.\nFull Driving Licence\nAbility to work under pressure and to tight customer deadlines.\nRequired to and must be willing to adhere to all client processes and procedures whilst working on and attending site.\nAn analytical problem-solving approach to difficult situations.\nPossess a good oral and written communication skills.\nGood interpersonal skills and the ability to communicate at all levels with various internal and external stakeholders.\nHave a ‘Can Do’ attitude.\nPossess strong customer service skills.\nAbout Us\nSCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.\nWe are an equal opportunities employer\nSCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. 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