{"id":3960821,"url":"https://alion.io/job/scc-network-operations-lead","title":"Network Operations Lead","company":{"id":1791915,"name":"SCC","domain":"scc.com","url":"https://alion.io/company/scc-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":null},"role":"Networking","role_family":"Networking","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":52000,"max":55000,"currency":"GBP","period":"year","gross":null,"usd_annual":73463},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T08:25:18Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T11:37:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About The Role\nWe are actively building diverse teams and welcome applications from everyone.\nRole: Network Operations Lead\nLocation: Manchester (SCC operate hybrid working, which comprises of a mix of office and home working)\nContract Type: Permanent\nSalary Package: £52-55k depending on experience, plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year\nHours: 9.00 am - 5.30 pm Monday - Friday\nInterview Process: 2-stage process\nWhy SCC?\nAn inclusive workplace\nExcellent package: solid basic and company benefits\nHybrid working & core hours in line with role requirements\nCareer development and life-long learning opportunities\nOpportunity to join Europe's largest privately-owned IT Company\nRole purpose:\nOverall, the role holder will be responsible for the team in place to carry out the Team Lead Network Operations Centre Role.\nThis will include:\nWorking with the wider ITOC Management Team to ensure all team processes are agreed and documented\nEnsuring that the team are working to agreed processes and procedures\nEnsuring any relevant SLAs are in place and measured\nOngoing measurement of the performance of the team against both SLAs and core objectives\nEnsuring that the team have access to all relevant tools/training to carry out their role\nBeing responsible for cross training to ensure resilience within the team\nBe responsible for any escalations and issue resolution and bring in technical resource as required.\nKey responsibilities:\n·Be available to assist in the escalation process from your team\nmembers\n·Provide support to the Operations team for any complex requirements\n·Where relevant providing aligned resource to support specific key escalations\nfrom a technology perspective\n·Assistance with pipeline management as required\n·Reporting as requested to SLT on performance, reporting, open and\nclosed tickets and success rate\n·Identify training requirements and organise appropriately with SLT\nand within budgetary constraints\n·Conduct one to ones and team management reviews\n·Ensure department complies with all company policies and procedures\n·Be responsible for delivering excellent standards in customer\nservice\n·Maintenance of existing deployed designs and delegation of\nresponsibilities for updating and keeping current\nSkills and experience:\nA level of networking vendor certification is required, preferably CCNP or relevant experience\nPrevious role must include a level of NOC Team lead responsibilities\nTeam lead role in a busy Network Operation Centre Environment\nProven experience in industry and sound technology background 5 years\nDetailed knowledge of IT industry\nUnderstanding of the process of managing and working in a complex support role\nGood analytical skills\nCisco Catalyst Centre, ISE and Cisco SD-WAN Manager exposure is required\nExperience or a view on current automation trends and deployment methods\nExperience or a view on AI trending for fault diagnosis and enhanced, quicker fault resolution\n**please note, you will need the following security clearances for this role: Home Office Clearance, NPPV, SC\nAbout Us\nSCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.\nWe are an equal opportunities employer\nSCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. 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