{"id":2124747,"url":"https://alion.io/job/scc-sales-support-executive","title":"Sales Support Executive","company":{"id":1791915,"name":"SCC","domain":"scc.com","url":"https://alion.io/company/scc-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-01T01:52:46Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T06:22:03Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"About The Role\nWe are actively building diverse teams and welcome applications from everyone.\nRole: Sales Support Executive\nLocation: Bracknell (SCC operate hybrid working, which comprises of a mix of office and home working)\nContract Type: Permanent\nSalary Package: 35k plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year\nHours: 9.00 am - 5.30 pm Monday - Friday\nInterview Process:2-stage process\nWhy SCC?\nAn inclusive workplace\nExcellent package: solid basic and company benefits\nHybrid working & core hours in line with role requirements\nCareer development and life-long learning opportunities\nOpportunity to join Europe's largest privately-owned IT Company\nRole purpose: The Sales Support Executive (SSE) provides commercial, operational, and administrative support within the Business Partnering team, working directly with assigned Account Managers across strategic customer accounts. The role is focused on enabling account activity, improving efficiency, strengthening customer service, and supporting profitable revenue growth, rather than owning a direct sales target.\nThe Business Partnering team works with large systems integrators, outsourcing providers, managed service providers, and other strategic partners. These organisations deliver technology and business services to end customers across the public and private sectors, including complex, regulated, and business-critical environments. The SSE must therefore understand both the immediate partner requirements and the needs, service expectations, and commercial pressures of the end customers they support.\nThe SSE will develop a strong understanding of the assigned accounts, their stakeholders, procurement processes, commercial agreements, and operational requirements. They will work closely with the Account Managers to maintain effective account coverage, progress opportunities, resolve customer issues, and deliver a consistent, high-quality service.\nThe role will also work closely with SCC internal UK teams and where required, the offshore support centre in Romania, using the right resources for quote management, order processing, CRM updates, and general sales administration to improve efficiency and scalability.\nKey Responsibilities:\nProvide dedicated day-to-day support to assigned Account Managers across strategic customer accounts.\nHold regular account-priority calls with Account Managers to agree focus areas, customer actions, opportunities, risks, and deadlines.\nBuild and maintain account knowledge covering stakeholders, procurement routes, customer portals, frameworks, service requirements, vendor agreements, and commercial processes.\nDevelop an understanding of the sectors and end-customer environments supported by assigned partners, recognising how compliance, service continuity, governance, and commercial requirements can influence account activity.\nSupport the Account Managers in retaining existing business, progressing pipeline, identifying incremental growth opportunities, and improving customer engagement.\nCoordinate quotations, pricing requests, orders, renewals, special bids, and deal registrations, working with Revenue Operations and vendor teams where required.\nUse vendor pricing programmes, portals, and tools to secure competitive pricing and help maximise SCC margin.\nEnsure pre-sales enquiries, quotations, orders, and customer requests are handled accurately and within agreed timescales.\nProactively chase outstanding quotations, orders, and customer actions, keeping Account Managers informed of progress, delays, and risks.\nMaintain accurate CRM records for assigned accounts, including opportunities, pipeline activity, customer actions, and win/loss outcomes.\nSupport meeting preparation, follow-up actions, reporting, and account reviews, ensuring commitments are captured and progressed.\nWork with the Romania offshore support team on appropriate administrative and operational tasks, including quote management, order processing, CRM updates, and general sales administration.\nPromote SCC tools such as Lifecycle to support standardisation, catalogue management, automation, account creation, and maintenance.\nDevelop a working knowledge of SCC products, services, and vendor propositions to support relevant upsell and cross-sell conversations and introduce the Account Manager where appropriate.\nTake ownership, alongside the Account Managers, for coordinating the resolution of customer issues and escalating risks promptly.\nLiaise effectively with internal teams including Credit Control, Warehouse, Operations, Enterprise, Revenue Operations, and other specialist teams.\nSupport customer product standards, lifecycle management, and transitions for end-of-life products.\nMaintain awareness of account-specific bids, agreements, service levels, and governance requirements.\nFollow SCC best practice and consistently deliver a high standard of service to internal stakeholders and customers.\nKeep product, vendor, and market knowledge current and apply relevant SCC offerings to the needs of assigned accounts\nSkills and experience:\nExperience of working in a sales support, account support, or fast-paced customer environment.\nExcellent written and verbal communication skills.\nStrong organisational and time-management skills, with the ability to manage priorities across multiple strategic accounts.\nPrevious account management, sales support, or customer service experience is desirable.\nExperience of supporting upsell and cross-sell activity.\nAbility to work effectively with Account Managers and take ownership of agreed actions.\nStrong interpersonal skills when working with internal stakeholders, vendors, and customers.\nAbility to work accurately to tight deadlines and escalate risks early.\nGood IT, CRM, numeracy, and literacy skills.\nConfidence using customer and vendor portals and digital communication tools.\nAbility to quickly learn and communicate a broad range of technology solutions.\nCommercial awareness and an understanding of sales, quoting, order, and procurement processes.\nProfessional and effective communication skills, both internally and externally.\nAbout Us\nSCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.\nWe are an equal opportunities employer\nSCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.\nIf you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.\nDiversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/\nSustainability at SCC - https://www.scc.com/sustainability-at-scc/\nLife at SCC- https://www.linkedin.com/company/scc/life","description_format":"text","description_chars":7435,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-09T00:28:31Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.833,"p_room":0.9,"age_days":12,"expected_fill_days":27,"reasons":["conf:4","velocity","win:mid"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/scc-sales-support-executive","json_url":"https://alion.io/job/scc-sales-support-executive.json","meta":{"generated_at":"2026-10-13T10:33:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16149,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1791915},"rest":"https://alion.io/mcp/rest/get_company?id=1791915"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscc-sales-support-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscc-sales-support-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscc-sales-support-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scc-sales-support-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscc-sales-support-executive"}]}