{"id":2124726,"url":"https://alion.io/job/scc-tech-support-cloud-vdi","title":"Tech Support - Cloud VDI","company":{"id":1791915,"name":"SCC","domain":"scc.com","url":"https://alion.io/company/scc-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":66000,"period":"year","method":"role_country_seniority_unknown","sample_n":88},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Hyper-V","optional":false},{"name":"ITIL","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-01T07:48:47Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T13:33:24Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"About The Role\nWe are actively building diverse teams and welcome applications from everyone.\nRole: Tech Support - Cloud VDI\nLocation: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)\nContract Type: Permanent\nSalary Package: competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year\nPlease note: This role requires the successful candidate to obtain and maintainNPPV clearance. Applicants must be eligible to undergo the relevant screening and vetting process.\nHours: 9.00 am - 5.30 pm Monday - Friday\nInterview Process: 2-stage process\nWhy SCC?\nAn inclusive workplace\nExcellent package: solid basic and company benefits\nHybrid working & core hours in line with role requirements\nCareer development and life-long learning opportunities\nOpportunity to join Europe's largest privately-owned IT Company\nRole purpose: The role will be a Tech support VDI as part of Uk Infrastructure Team supporting the Virtualised Desktop environments, the role will include resolving Incidents & Tasks raised by the customer through service now, planning and implementing changes to customer requirements, Liaising with TSMs, projects, and other parts of the business to carry out chargeable work for customers or other business areas.\nSecurity Clearance or eligibility to get it will be required for this role!\nKey responsibilities:\nManage technologies such as Citrix Onprem & Cloud, AVD and Nerdio.\nHave a good understanding of virtualization environments such as VMware, Microsoft Hyper-V & Microsoft Azure.\nHaving a good understanding of Active Directory inc GPO’s for desktop and profile management including FsLogix\nKnowledge in managing Citrix Systems: Provide clear technical support for Citrix environments, including Netscaler, XenApp, XenDesktop, Delivery Controllers and Profile Management.\nSupport User Workspace Environments: Implement and utilise tools like AppSense/Ivanti/FSLogix for User Workspace Management to enhance user experience across virtual platforms.\nGood understanding of Microsoft server products (Windows 2012-2022)Good understanding of the certificate renewal process and certificate chains within Citrix\n\nTroubleshooting: Provide second-line support for IT systems, ensuring timely resolution or esca-lation of technical issues.\nDocumentation: Maintain thorough documentation of system configurations, changes, and standard operating procedures.\nUnderstanding of ITIL\nSkills and experience:\nRelevant experience in IT systems administration or engineering roles within large MSPs.\nRelevant expertise in a variety of virtualized Desktop environments Citrix, Citrix Cloud, AVD, Az-ure Stack HCI, and Nerdio\nHands-on experience with Windows Server (2012-2019) and associated technologies.\nProficiency in Microsoft Active Directory for GPO’s.\nStrong knowledge of tools like AppSense/Ivanti, FsLogix, Netscaler, XenApp, XenDesktop, Deliv-ery Controller\nGood problem-solving abilities and capacity to perform effectively under pressure.\nDesirable certifications, including Microsoft Certified: Azure Administrator Associate, VMware Certified Professional (VCP), or similar qualifications.\nGood Time management, effective communication to customer and senior engineers. Good understanding of customer/client relationships\n\nAbout Us\nSCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.\nWe are an equal opportunities employer\nSCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. 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