{"id":3029589,"url":"https://alion.io/job/scc-technical-specialist-storage-backup-lead","title":"Technical Specialist - Storage & Backup Lead","company":{"id":1791915,"name":"SCC","domain":"scc.com","url":"https://alion.io/company/scc-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":58000,"currency":"GBP","period":"year","gross":null,"usd_annual":77637},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:04:49Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-30T12:01:53Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"About The Role\nWe are actively building diverse teams and welcome applications from everyone.\nRole: Technical Specialist - Storage & Backup Lead\nLocation:Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)\nContract Type: Permanent\nSalary Package: £50000-£58000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year\nHours: 9.00 am - 5.30 pm Monday - Friday\nInterview Process: 2-stage process\nWhy SCC?\nAn inclusive workplace\nExcellent package: solid basic and company benefits\nHybrid working & core hours in line with role requirements\nCareer development and life-long learning opportunities\nOpportunity to join Europe's largest privately-owned IT Company\nRole purpose:\nProvide hands-on technical leadership for the maintenance, monitoring and architecture of storage and backup infrastructure across the SCC DCS client base and SCC Cloud Solutions. The role provides senior technical guidance, supports service delivery and acts as a key escalation point for complex incidents\nKey responsibilities:\nAct as the primary technical escalation point for major incidents affecting Storage and Backup service delivery across data centres and customer sites.\nProvide hands-on senior technical expertise and advanced troubleshooting support for customer storage and backup environments.\nProvide technical leadership, guidance and support to the Storage and Backup team, including 3rd and 4th line engineers.\nManage incidents and problems appropriately within agreed service levels, including technical root cause analysis for recurring incidents.\nWork with project teams to help ensure technical solution designs align with customer requirements and operational support needs.\nEnsure technical documentation is completed, maintained and updated to professional standards.\nIdentify technical risks, recurring problems and potential service improvements across customer storage and backup environments.\nHelp deliver technical excellence and contribute to the technical and service goals defined by DCS management.\nEnsure clients are backed up in line with agreed service levels and service schedules, and proactively review performance and capacity trends.\nEnsure the correct configuration and ongoing technical oversight of SAN, NAS, backup and associated switching technologies, and carry out basic team personnel administration where required.\nSkills and experience:\nMinimum five years experience supporting enterprise-level clients in a fast-paced, multi-customer technical operations environment.\nDemonstrable hands-on expertise across at least two storage technologies, two backup technologies including Veeam and one SAN technology, supported by appropriate certification or equivalent experience.\nExperience of enterprise SAN, NAS, tape and data protection technologies, including relevant storage platforms, backup products and SAN switching technologies.\nAbility to troubleshoot complex, multi-site and multi-disciplinary technical incidents, work under pressure and meet tight deadlines.\nStrong technical leadership, organisation, documentation and customer-facing skills, with the ability to guide senior engineers and handle demanding environments professionally.\nSelf-motivated and detail-focused, with a collaborative can-do approach, ITIL awareness, strong work ethic and willingness to provide out-of-hours escalation, support and leadership when required.\n**Please note: You will need to qualify for SC, HPPV and Home Office security clearance to be eligible for this role.\nAbout Us\nSCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.\nWe are an equal opportunities employer\nSCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.\nIf you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.\nDiversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/\nSustainability at SCC - https://www.scc.com/sustainability-at-scc/\nLife at SCC- https://www.linkedin.com/company/scc/life\nSkills\nGeneral Companies - SCC, Services - Cloud , Services - Transformation, Services - Storage, Services - Backup","description_format":"text","description_chars":4948,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)","Systems Integrators","IT Resellers & VARs","IT Asset Disposition & Refurbishing"],"lifecycle":[{"event":"open","at":"2026-10-21T20:05:28Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.889,"p_room":0.945,"age_days":9,"expected_fill_days":26,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":77637,"is_top_pay":false},"html_url":"https://alion.io/job/scc-technical-specialist-storage-backup-lead","json_url":"https://alion.io/job/scc-technical-specialist-storage-backup-lead.json","meta":{"generated_at":"2026-10-30T15:30:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3308,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1791915},"rest":"https://alion.io/mcp/rest/get_company?id=1791915"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscc-technical-specialist-storage-backup-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscc-technical-specialist-storage-backup-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscc-technical-specialist-storage-backup-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scc-technical-specialist-storage-backup-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscc-technical-specialist-storage-backup-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3029589}},{"tool":"search_jobs","arguments":{"company":"scc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3029589},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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