{"id":2937618,"url":"https://alion.io/job/scentair-technical-services-support-coordinator-scentair-technologies-llc","title":"Technical Services Support Coordinator - ScentAir Technologies LLC","company":{"id":2506021,"name":"ScentAir","domain":"scentair.com","url":"https://alion.io/company/scentair-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":76000,"period":"year","method":"role_country_seniority_unknown","sample_n":10823},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-10-20T16:31:52Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-25T23:59:42Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Technical Services Support Coordinator\nThe Technical Services Support Coordinator serves as the front-line intake resource for ScentAir’s Technical Services department, ensuring customer concerns are accurately captured, documented, and routed for efficient resolution.\nThis role is primarily responsible for answering inbound technical support calls, gathering the necessary details to understand the customer’s issue, and creating complete, accurate Salesforce service cases for the Technical Services team to act on. Success in this role depends on strong communication, attention to detail, organization, and the ability to collect the right information to support timely and effective issue resolution.\nWhile this is not a high-level troubleshooting role, the ideal candidate should possess a basic technical understanding of electronics, Wi-Fi/connectivity, mobile applications, and equipment terminology to ensure quality case documentation and accurate issue categorization.\nPlease Note: This is a customer support intake and service coordination role within the Technical Services department. This is not an IT position.\nKey Responsibilities\nAnswer incoming Technical Services calls in a professional, timely, and customer-focused manner. \nServe as the primary intake point for customer technical support requests, service concerns, and equipment-related issues. \nGather complete and accurate information from customers regarding service needs, equipment concerns, symptoms, site details, and relevant account information. \nCreate detailed, organized, and accurate Salesforce service cases that provide the Technical Services team with the information needed to efficiently evaluate and resolve the issue. \nEnsure all customer interactions, case notes, issue descriptions, and supporting details are properly documented in Salesforce. \nIdentify and capture critical information such as equipment type, site location, contact information, issue summary, observed behavior, environmental details, and urgency level. \nProperly categorize, prioritize, and route cases within Salesforce to the appropriate Technical Services resource or workflow. \nMaintain data accuracy and consistency within Salesforce to support reporting, case tracking, and operational efficiency. \nFollow established intake processes and documentation standards to ensure high-quality case creation. \nCommunicate clearly with customers regarding next steps, expectations, and case handoff procedures. \nSupport case follow-up activities as needed, including documentation updates and customer communication. \nMaintain consistent phone coverage and responsiveness during assigned business hours. \nCollaborate with internal departments when additional information is needed to support accurate case documentation. \nQualifications / ExperienceHigh school diploma required; associate degree or equivalent experience preferred. \nPrevious experience in customer service, call intake, service coordination, dispatch, case management, or administrative support roles preferred. \nExperience working within Salesforce, CRM systems, or ticket management platforms strongly preferred. \nStrong data entry accuracy and documentation skills with excellent attention to detail. \nBasic technical understanding of: Wi-Fi / internet connectivity concepts \nMobile application usage and access \nBasic electronics and connected device terminology \nEquipment issue reporting and technical communication \n\nAbility to ask effective clarifying questions to gather accurate and complete information. \nStrong verbal and written communication skills. \nExcellent organizational and multitasking abilities in a fast-paced environment. \nProficiency with Microsoft Office and web-based systems. \nAbility to learn internal processes, product terminology, and case routing procedures quickly.\nIdeal Candidate Profile","description_format":"text","description_chars":3857,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fragrances & Perfumes"],"lifecycle":[{"event":"open","at":"2026-10-20T16:31:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":1,"age_days":4,"expected_fill_days":27,"reasons":["conf:2","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/scentair-technical-services-support-coordinator-scentair-technologies-llc","json_url":"https://alion.io/job/scentair-technical-services-support-coordinator-scentair-technologies-llc.json","meta":{"generated_at":"2026-10-26T02:16:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3035,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2506021},"rest":"https://alion.io/mcp/rest/get_company?id=2506021"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscentair-technical-services-support-coordinator-scentair-technologies-llc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscentair-technical-services-support-coordinator-scentair-technologies-llc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscentair-technical-services-support-coordinator-scentair-technologies-llc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scentair-technical-services-support-coordinator-scentair-technologies-llc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscentair-technical-services-support-coordinator-scentair-technologies-llc"}]}