{"id":1936929,"url":"https://alion.io/job/scg-connected-engineer","title":"IT Engineer","company":{"id":2881495,"name":"SCG Connected","domain":"scgconnected.co.uk","url":"https://alion.io/company/scgconnected","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":89,"open_postings":9,"ghost_share":0,"stale_share":0.444,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":{"min":28000,"max":35000,"currency":"GBP","period":"year","gross":null,"usd_annual":46216},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ISO 27001","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-09-16T14:21:21Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-11T22:50:41Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":24},"description":"Location: Bradley Stoke; you can also be based out of offices in Cardiff and Hereford\nSalary: £28,000 - £35,000\n The successful candidate will be delivering high-quality communications solutions to customers by installing, maintaining, and supporting IT services, telecoms, network, and cybersecurity. This includes on-site and remote work. The role also entails contributing to the efficient operation of the Service Assurance Team while maintaining exceptional customer service when dealing with customer challenges on the SAT desk or on site/remotely. All while delivering exceptional customer service to our customers.\nYou will be required to travel and work flexibly, including overnight stays.\nResponsibilities:\nRepresent the company with a high standard of professionalism, including appearance, attendance, timekeeping, and reliability.\nEstablish and maintain relationships with key partners, ensuring we provide a unified service from supplier to client.\nAttend project meetings and ensure all stakeholders are updated with progress throughout the project delivery\nBuild the solution, where possible, ahead of visiting the customer site and act as the key escalation point for team members to assist with technical issues.\nEnsure regular communication with clients while exceeding their expectations.\nEnsure all faults are dealt with efficiently and that the fault is triaged, reported and resolved within SLA.\nManage process for communicating service affecting issues to the organization and our customers.\nEnsure constant improvement of customer experience and Service Assurance knowledge.\nAct as a technical authority during project delivery, ensuring seamless handover to Service Assurance.\nMaintain accurate and detailed documentation for all deployments.\nSkills Required:\nStrong technical background\nProven experience in deploying and supporting complex IT, telecoms, and networking solutions. Deep understanding of Draytek, Ruckus and UniFi equipment.\n\nSolid understanding of the OSI or TCP/IP model.\nHands-on experience with monitoring, network diagnostic and network analytics tools.\nComprehensive industry knowledge\nExperience of Cloud Telephony, installation and support.\nThorough understanding of SIP telephony protocol.\nAbility to interpret technical designs and translate them into practical deployments.\nInterest in Technology and Innovation\nAbility to work independently in the field\nExcellent customer service skills\nUnderstanding of compliance frameworks (TSA, ISO 9001, ISO 27001).\nAbility to coach & train others.\nBenefits:\n21 Days Holiday - increasing to 22 days after 3 years and to 25 days after 5 years\nBirthday Day Off\nBuy Holiday Scheme\nEmployee Assistance Programme\nEnhanced company sick pay\nDiscounted Retail Vouchers\nReduced Gym Membership\nAnnual Salary Review\nSCG Mobile Benefit\nEmployee Referral Bonus\nPension Scheme\nFree On-Site Parking\nCharity Events\nSCG is proud to be an equal opportunities employer.\nWe welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.\nWe are committed to supporting applicants with disabilities. 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