Group IT Infrastructure Manager

Group IT Infrastructure Manager

Location: Dummer, Basingstoke

Salary: £50,000 - £60,000

We are looking for a Group IT Infrastructure Manager to come on board and join our team in Dummer, Basingstoke. We are looking for someone to lead, manage and oversee the internal IT Infrastructure operations across SCG, ensuring that systems and services remain secure, available and performant.

Responsibilities:

• Overseeing and being accountable for all infrastructure systems including cloud service management, datacentre management, and email system management.
• Managing and maintaining backup and recovery operations.
• Overseeing infrastructure maintenance, system upgrades, and migrations.
• Ensuring infrastructure endpoint protection and patch management are maintained.
• Monitoring and ensuring infrastructure performance meets business requirements.
• Leading the technical resolution of major service outages (MSOs) and ensuring appropriate escalation.
• Communicating with the business during major incidents.
• Overseeing change request authoring and approval processes.
• Chairing or participating in Change Advisory Board (CAB) meetings to approve infrastructure changes.
• Managing ticket workload and priorities within the infrastructure team.
• Maintaining relationships with IT vendors and suppliers.
• Ensuring IT assets within the infrastructure domain are managed according to defined processes.
• Defining and managing Identity and Access Management (IAM) services configuration.
• Contributing to SLA definition and ensuring service levels are achieved.
• Ensuring network security through proper management of firewalls and security appliances.
• Supporting security incident response activities and security alert handling.
• Consulting on endpoint protection policies and EUC patch management.

Skills Required:

• Strong leadership and team management skills with excellent communication skills.
• A comprehensive understanding of enterprise IT infrastructure (datacentres, cloud services, network architecture, and email systems.)
• Expertise in IT service management principles.
• Strong understanding of information security principles and compliance requirements (ISO27001, Cyber Essentials).
• Experience with vendor and supplier relationship management.

Benefits:

• 25 days holiday
• Extra day off for your birthday
• Buy holiday scheme
• Employee Assistance Programme
• Free onsite parking
• Enhanced company sick pay
• Discounted retail vouchers
• Reduced gym membership
• Annual salary review
• SCG mobile benefit
• Employee referral bonus
• Onsite canteen offering free croissants and freshly made soup

SCG is proud to be an equal opportunities employer.

We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.