{"id":1936927,"url":"https://alion.io/job/scg-connected-part-time-customer-experience-agent","title":"Part Time Customer Experience Agent","company":{"id":2881495,"name":"SCG Connected","domain":"scgconnected.co.uk","url":"https://alion.io/company/scgconnected","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":89,"open_postings":9,"ghost_share":0,"stale_share":0.444,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-10T13:12:13Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-11T22:50:41Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":30},"description":"Part Time Customer Experience Agent\nLocation: Quinton, Birmingham\nSalary: £28,000 - £30,000 (pro rata)\nHours: 25 hours per week, Monday - Friday 8.30am-1.30pm\nCustomer Experience Agent (CEA’s) are the first point of contact for our customers. You will triage and support customers with enquiries such as invoice queries, contract enquiries, customer retention and ensuring customer data is correct and up to date. This is a diverse and challenging role where attention to detail, coupled with an overriding passion for providing customers with exceptional service, is key.\nResponsibilities:\nTo ensure we are regularly communicating with clients while exceeding their expectations.\nMaintaining a process driven work environment.\nManage a variety of queries from start to completion including Billing and service-related matters.\nEnsure all MI is updated.\nIdentify own training requirements.\nUnderstanding and resolving issues within SLA.\nAccurately triaging all tickets and passing to relevant support team for those not resolved by Customer Services & Support.\nMonitor to define patterns and work to lessen recurrence.\nLiaising with other surrounding support teams on billing and contract queries.\nSkills and Experience Required:\nPassionate about the Customer Experience and delivering excellent service.\nStrong customer experience skills\nAn ability to multi-task and prioritise with the ability to stay calm under pressure and think creatively.\nA positive, solutions focused mindset coupled with a can-do attitude to always deliver for our customers and ensure every engagement with us is managed promptly in a positive manner where the customer feels valued.\nThe ability to adapt and negotiate/mediate.\nDecision making skills.\nResilient, with the ability to stay calm under pressure to allow them to make the most informed decision with each customer engagement.\nInterest in Technology and Innovation.\nBenefits:\n21 days holiday - increasing to 22 days after 3 years and to 25 days after 5 years\nExtra day off for your birthday\nBuy holiday scheme\nEmployee Assistance Programme\nFree onsite parking\nEnhanced company sick pay\nDiscounted retail vouchers\nReduced gym membership\nAnnual salary review\nSCG mobile benefit\nEmployee referral bonus\n SCG is proud to be an equal opportunities employer.\nWe welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.\nWe are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.","description_format":"text","description_chars":2580,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-05T23:55:04Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.722,"p_room":0.55,"age_days":29,"expected_fill_days":29,"reasons":["conf:9","urgency","win:tail"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/scg-connected-part-time-customer-experience-agent","json_url":"https://alion.io/job/scg-connected-part-time-customer-experience-agent.json","meta":{"generated_at":"2026-10-12T05:33:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8929,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2881495},"rest":"https://alion.io/mcp/rest/get_company?id=2881495"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscg-connected-part-time-customer-experience-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscg-connected-part-time-customer-experience-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscg-connected-part-time-customer-experience-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scg-connected-part-time-customer-experience-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscg-connected-part-time-customer-experience-agent"}]}