Service Delivery Operations Coordinator

Service Delivery Operations Coordinator

Location: Johannesburg

Salary: R21,853 per month

The Service Delivery Operations Coordinator will support the day-to-day processing of work for SCG Corporate through the Shared Service Delivery team. The role will initially focus on managing the unassigned ticket queue and routing work correctly, processing mobile provisioning requests, and processing cease requests.

Key Responsibilities:

• Manage and route service requests, ensuring tickets are assigned accurately and prioritised appropriately.
• Process mobile provisioning activities, including new connections, SIMs, ports, migrations and service changes.
• Handle service cease requests, coordinating with suppliers and internal teams to ensure successful completion.
• Maintain accurate records and provide clear updates across ticketing and operational systems.
• Take ownership of assigned tasks, working to agreed service levels and operational standards.
• Escalate urgent, complex or high-risk issues when required.
• Work collaboratively with customers, suppliers and internal teams to deliver an efficient, high-quality service.
• Support continuous improvement by identifying opportunities to enhance processes and ways of working.

Experience Required:

Essential

• Experience in service delivery, provisioning, order management or a ticket-based environment.
• Experience using ticketing, CRM or workflow systems.
• Ability to manage multiple priorities and meet deadlines.
• Strong attention to detail and administrative accuracy.
• Excellent communication skills and confidence working with internal teams and suppliers.
• Ability to follow processes, solve problems and escalate issues when required.
• Comfortable learning and using multiple systems.

Desirable

• Experience within mobile telecommunications provisioning.
• Knowledge of SIM orders, mobile connections, ports, migrations and service changes.
• Experience processing service cease requests.
• Understanding of telecoms contracts, notice periods and termination charges.
• Experience managing shared service queues.
• Familiarity with Affinity, ConnectWise or similar service management platforms.
• Experience working in a shared services or operational support environment.

SCG is proud to be an equal opportunities employer.

We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.