Unified Communications (UC) Field Engineer

Location: Quinton, Birmingham

Salary: £36,000 - £42,000

As a Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with a desire to learn new skills and progress in their career. You will be responsible for the installation and support of both hosted telephony and IT/datacoms systems.

Responsibilities:

• Installation and support of telecoms and IT/datacoms systems
• Using Supplier Portals to manage systems and faults.
• Responsible for generating, monitoring, and handling customer requests, issues, and fault reports.
• Undertaking surveys and support for technical installation projects.
• Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions.
• Produce detailed technical documentation on system installation and support procedures.
• Providing customer training
• Working closely with the service delivery and project teams.

Skills Required:

• Understanding of VoIP, SIP, RTP, TCP & UDP protocols, Layer 2 and 3 routing, VLANs, QoS DNS, DHCP, LANs & WANs and familiarity with using diagnostics tools such as Wireshark.
• Gamma Horizon/call centre, Microsoft Teams, SpliceCom and Wildix - full training provided where necessary.
• Minimum of 2 years IT or Telecoms support experience.
• Strong interpersonal and communications skills, on the phone, in person and electronically.
• Excellent problem-solving, attention to detail and analytical skills.
• Experience in high-volume, fast-paced environments requiring teamwork and flexibility.
• Ability to track and keep projects on schedule, manage tight deadlines, and shift priorities at a moment’s notice.
• Full UK driving license.

Benefits:

• 21 Days Holiday - increasing to 22 days after 3 years and to 25 days after 5 years
• Birthday Day Off
• Buy Holiday Scheme
• Career Development and Progression Opportunities
• Employee Assistance Programme
• Enhanced Company Sick Pay
• Discounted Retail Vouchers
• Reduced Gym Membership
• Annual Salary Review
• SCG Mobile Benefit
• Employee Referral Bonus
• Pension Scheme
• Free On-Site Parking
• Charity Events

SCG is proud to be an equal opportunities employer.

We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.