{"id":1936932,"url":"https://alion.io/job/scg-connected-unified-communications-uc-field-engineer","title":"Unified Communications (UC) Field Engineer","company":{"id":2881495,"name":"SCG Connected","domain":"scgconnected.co.uk","url":"https://alion.io/company/scgconnected","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":89,"open_postings":9,"ghost_share":0,"stale_share":0.444,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":36000,"max":42000,"currency":"GBP","period":"year","gross":null,"usd_annual":56034},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-05-15T13:30:03Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T08:59:57Z","board_verified":true,"closed_at":null,"days_open":157,"trust":{"level":"stale","repost_count":1,"flags":["stale"],"days_open":157},"description":"Location: Quinton, Birmingham\nSalary: £36,000 - £42,000\nAs a Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with a desire to learn new skills and progress in their career. You will be responsible for the installation and support of both hosted telephony and IT/datacoms systems.\nResponsibilities:\nInstallation and support of telecoms and IT/datacoms systems\nUsing Supplier Portals to manage systems and faults.\nResponsible for generating, monitoring, and handling customer requests, issues, and fault reports.\nUndertaking surveys and support for technical installation projects.\nProvide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions.\nProduce detailed technical documentation on system installation and support procedures.\nProviding customer training\nWorking closely with the service delivery and project teams.\nSkills Required:\nUnderstanding of VoIP, SIP, RTP, TCP & UDP protocols, Layer 2 and 3 routing, VLANs, QoS DNS, DHCP, LANs & WANs and familiarity with using diagnostics tools such as Wireshark.\nGamma Horizon/call centre, Microsoft Teams, SpliceCom and Wildix - full training provided where necessary.\nMinimum of 2 years IT or Telecoms support experience.\nStrong interpersonal and communications skills, on the phone, in person and electronically.\nExcellent problem-solving, attention to detail and analytical skills.\nExperience in high-volume, fast-paced environments requiring teamwork and flexibility.\nAbility to track and keep projects on schedule, manage tight deadlines, and shift priorities at a moment’s notice.\nFull UK driving license.\nBenefits:\n21 Days Holiday - increasing to 22 days after 3 years and to 25 days after 5 years\nBirthday Day Off\nBuy Holiday Scheme\nCareer Development and Progression Opportunities\nEmployee Assistance Programme\nEnhanced Company Sick Pay\nDiscounted Retail Vouchers\nReduced Gym Membership\nAnnual Salary Review\nSCG Mobile Benefit\nEmployee Referral Bonus\nPension Scheme\nFree On-Site Parking\nCharity Events\nSCG is proud to be an equal opportunities employer.\nWe welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.\nWe are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.","description_format":"text","description_chars":2614,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Telecommunications","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-05T23:55:04Z"},{"event":"close","at":"2026-10-15T01:17:14Z"},{"event":"reopen","at":"2026-10-17T10:06:19Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.223,"p_room":0.28,"age_days":157,"expected_fill_days":27,"reasons":["conf:1","urgency","win:tail","crowd:junior"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":56034,"is_top_pay":false},"html_url":"https://alion.io/job/scg-connected-unified-communications-uc-field-engineer","json_url":"https://alion.io/job/scg-connected-unified-communications-uc-field-engineer.json","meta":{"generated_at":"2026-10-20T10:49:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11806,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2881495},"rest":"https://alion.io/mcp/rest/get_company?id=2881495"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscg-connected-unified-communications-uc-field-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscg-connected-unified-communications-uc-field-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscg-connected-unified-communications-uc-field-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scg-connected-unified-communications-uc-field-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscg-connected-unified-communications-uc-field-engineer"}]}