{"id":799313,"url":"https://alion.io/job/scheduleengine-customer-success-manager","title":"Customer Success Manager","company":{"id":689783,"name":"Schedule Engine","domain":"scheduleengine.com","url":"https://alion.io/company/scheduleengine","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2021-01-21T21:44:37Z","employer_posted_date":"2021-01-21","last_verified_at":"2026-11-03T20:52:53Z","board_verified":true,"closed_at":null,"days_open":2112,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":2111},"description":"About the Job\nSchedule Engine is seeking a Customer Success Manager to join our team. As the Customer Success Manager you will be responsible for developing customer relationships that promote retention and loyalty. Your job will be to work closely with customers to ensure they are satisfied with the services they have received and to improve on areas of dissatisfaction.\nThe best candidate for this role is customer-obsessed, creative, collaborative and agile. You will thrive working in a high-volume and fast-paced environment. Success will require a deep understanding of how to manage customer goals and content to inspire customer interaction, and then help provide enjoyable experiences that will keep them coming back.\nKey Responsibilities Include\nBuild strong relationships and know each one of your customers\nCreate customer feedback mechanism \nConsult with your customers on hiring needs and provide industry best tips and practices\nManage Inside-Out goals\nOversee and manage the implementation of new customers\nProactively help customers manage Outside-In Goals\nDrive future growth and expansion from your existing customers\nDistributing notice on new product updates/features \nManage Content\nBuild alignment between Marketing, Sales, and Customer Success to further drive revenue growth\nAbout You\nSympathetic: You are driven to understand customer mindset and pain points to create an advertising strategy that achieves business goals and meets customer needs.\nTeam-Oriented: You excel at collaborating across the company. You can move easily between business stakeholders, product development and marketing teams.\nGreat Communicator: You have a natural ability to build relationships with cross-functional team members and are a master of the written word, with excellent attention to detail\nA Believer: You understand that technology can simplify, delight and enhance our lives and hope to build transformative innovation through your career.\nStartup Mentality: You thrive in a fast-paced, high-intensity environment where you balance multiple projects and can prioritize your work both short and long term.\nDriven: You are motivated to achieve success both at work and in your personal life.\n Commercially Aware: You understand how content ties to business objectives, understand target audience profiles and insights, and incorporate these into effective UX and marketing copy\nKey Qualifications\nA knack for building great business relationships\nAttention to detail and ability to organize your time\nAbility to thrive in an autonomous environmentRelentless optimism and positivity\nAbility to innovate and wear different hats within a startup environment\nIntrinsic motivation to help change the way small business owners hire great employees","description_format":"text","description_chars":2759,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-09-12T06:56:30Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.129,"p_room":0.28,"age_days":2111,"expected_fill_days":24,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/scheduleengine-customer-success-manager","json_url":"https://alion.io/job/scheduleengine-customer-success-manager.json","meta":{"generated_at":"2026-11-04T01:22:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2065,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689783},"rest":"https://alion.io/mcp/rest/get_company?id=689783"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscheduleengine-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscheduleengine-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscheduleengine-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scheduleengine-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscheduleengine-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":799313}},{"tool":"search_jobs","arguments":{"company":"scheduleengine.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":799313},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}