{"id":2237998,"url":"https://alion.io/job/schemaapp-enterprise-customer-success-manager","title":"Enterprise Customer Success Manager","company":{"id":93473,"name":"Schemaapp","domain":"schemaapp.com","url":"https://alion.io/company/schemaapp","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Knowledge Graph","optional":false},{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-06-22T00:00:00Z","employer_posted_date":"2026-06-22","last_verified_at":"2026-10-17T20:53:58Z","board_verified":true,"closed_at":null,"days_open":117,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":117},"description":"Schema App is a fast-growing, profitable SaaS company headquartered in Guelph, Ontario, with a team across Canada. We’re a smart, collaborative group driven by a shared mission: to become a global leader in enterprise marketing technology and help organizations future-proof for the age of AI.\nWe work with some of the world’s most recognized enterprises, including SAP, Wells Fargo, and Henry Ford Health, to give them control over how their brand is understood and represented by AI across search and digital experiences.\nAt our core, we believe that in the age of AI, a brand is only as strong as the data behind it and the connections within it. As search evolves into AI-driven and agent-led experiences, that foundation becomes critical. That’s why we’re building the infrastructure enterprises need to control how they show up in AI today and compete in the agentic web tomorrow: driving growth, protecting their brand, and leading in the next generation of digital experiences.\nVisit Schema App at www.schemaapp.com or on LinkedIn.\nWe are hiring an Enterprise Customer Success Manager to manage a mixed portfolio of mid-market and enterprise customers, with increased complexity, revenue responsibility, and stakeholder depth.\nAbout the Role\nAs an Enterprise Customer Success Manager, you own more complex customer relationships and operate as a trusted advisor to senior stakeholders. You are accountable for renewals and expansion strategy and are expected to independently lead commercial conversations and long-term success planning. Reporting to the Manager of Customer Success, you will play a critical role in driving net revenue retention and contributing to the company's growth objectives.\nFunctional Accountabilities\nOwn Complex Strategic Relationships\nBuild and maintain relationships with executive, business, and technical stakeholders across customer organizations.\nDevelop engagement strategies that align to customer goals, organizational structure, and business priorities.\nAct as a trusted advisor by providing strategic guidance and driving alignment on long-term success plans.\nDrive Enterprise Retention & Outcomes\nCreate and execute customer success plans with measurable business objectives and KPIs.\nMonitor customer health, identify risks early, and lead mitigation strategies to ensure long-term success.\nDrive adoption, value realization, and measurable outcomes that support retention and growth.\nLead Renewals & Expansion\nOwn renewal strategy, forecasting, and customer communications throughout the contract lifecycle.\nIdentify growth opportunities and lead consultative expansion conversations with key stakeholders.\nBuild business cases that connect customer goals, realized value, and investment decisions.\nDeliver Executive-Level QBRs\nLead strategic business reviews that demonstrate ROI, business impact, and progress toward customer goals.\nPresent insights and recommendations tailored to executive and cross-functional audiences.\nFacilitate alignment on priorities, success metrics, and future opportunities.\nAct as Product Partner\nGather, synthesize, and communicate customer feedback to Product and internal stakeholders.\nAdvocate for enterprise customer needs and influence product direction through strategic insights.\nPartner cross-functionally to address customer challenges and improve the overall customer experience.\nAct as an Industry & Product Expert\nMaintain deep expertise in Schema App's platform, schema markup, knowledge graphs, SEO, and AI-powered search.\nTranslate industry trends and product capabilities into actionable recommendations for customers.\nEducate customers and internal teams on best practices, emerging opportunities, and innovative use cases.\nKey Competencies\nExecutive Stakeholder Influence: Engages confidently with senior leaders and decision-makers. Navigates complex organizations and aligns multiple stakeholders around shared goals, value realization, and long-term partnership.\nStrategic Account Planning & Growth: Designs and executes structured success and growth strategies that align customer maturity with Schema App’s capabilities. Anticipates future needs and positions expansion as a natural outcome of value delivered.\nCommercial Acumen & Negotiation: Owns renewal and expansion motions with a strong understanding of contracts, timing, ROI, and customer buying dynamics. Leads consultative commercial conversations that protect and grow revenue.\nRisk Anticipation & Problem Solving: Identifies risk early in complex environments and proactively develops mitigation strategies. Brings clarity and structure to ambiguity and escalates thoughtfully when needed.\nCross-Functional Leadership: Partners effectively with Sales, Product, Support, and Marketing to advocate for enterprise customer needs. Synthesizes feedback into clear insights that influence roadmap, messaging, and experience.\nEfficiency Habits: Contributes to Schema App’s culture of Constant Innovation and Experimentation by showing curiosity, initiative, and ownership in finding smarter, more efficient ways to deliver results. Embraces change and is empowered to experiment and improve continuously.\nSuccess Metrics\nNet Revenue Retention (NRR): ≥ 105% within the book of business\nGross Revenue Retention: ≥ 95%\nExpansion Closed: Lead and close upsells quarterly\nRenewal Timeliness: 100% of renewals finalized ≥ 30 days before expiry with clear success metrics documented\nExecutive Engagement: Maintain active relationships with at least 2+ executive stakeholders per enterprise customer\nStrategic Influence: Drive at least 1 new internal initiative per quarter (process, insight, playbook, or roadmap contribution)\nCore Values\nGrowth Mindset: We are adaptable, nimble, and resilient. We are always learning. \nResourceful:We are resourceful, take action on opportunities, and don’t give up.\nOne Team:We are collaborative, we win and learn together. \nWe are Humble:We know what we are good at as people and as a company. We share what we know, admit what we don’t, and seek clarity through curious questions.\nAI-based tools may be used to support screening; all resumes are reviewed by a member of our team.\nLife @ Schema App\nCulture focused on your growth: Weekly 1:1 with conversations around Professional Development\nGreat benefits for health & wellness, and your coverage starts as soon as you do\nRRSP matching!\nFlex days to re-energize on top of vacation days and you don’t work on your birthday\nThe Culture Club keeps our virtual team connected through fun and innovative events\nDiverse smart team! The more inclusive we are, the better our work will be\nSchema App’s purpose is to build meaningful connections, with each other, our customers, and the data so that we are all understood. We are a team of smart people helping each other solve hard problems.\nIf you require accommodation during the application process, please let us know. We are committed to an inclusive work environment and welcome applicants of all backgrounds and perspectives.","description_format":"text","description_chars":7016,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Digital Marketing","Knowledge Graphs"],"lifecycle":[{"event":"open","at":"2026-10-11T00:24:41Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.237,"p_room":0.36,"age_days":117,"expected_fill_days":61,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/schemaapp-enterprise-customer-success-manager","json_url":"https://alion.io/job/schemaapp-enterprise-customer-success-manager.json","meta":{"generated_at":"2026-10-17T23:49:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2245,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":93473},"rest":"https://alion.io/mcp/rest/get_company?id=93473"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fschemaapp-enterprise-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fschemaapp-enterprise-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fschemaapp-enterprise-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/schemaapp-enterprise-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fschemaapp-enterprise-customer-success-manager"}]}