{"id":2240552,"url":"https://alion.io/job/schindler-service-operations-manager","title":"Service Operations Manager","company":{"id":703440,"name":"Schindler Group","domain":"schindler.com","url":"https://alion.io/company/schindler-5","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Cleveland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":114500,"max":143100,"currency":"USD","period":"year","gross":null,"usd_annual":143100},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T02:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-11T22:40:45Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Location: Cleveland, OH, United States\nJob ID: 89156\nWe Elevate... Quality of urban life\nOur elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.\nJoin us as a\nService Operations Manager\nYour main responsibilities\nThe Service Operations Manager should provide management of company’s activities and functions relating to the ongoing repair, maintenance and retention of all products existing within our portfolio as well as partnering as necessary with the General Manager - Service to support any acquisition and recovery efforts for units outside our portfolio within an assigned geographic span. This work is to be fulfilled in a manner which achieves customer satisfaction as well as the strategic business objectives of the region.\nExecute the territory operations business plan in support of the region’s financial and non-financial objectives and support the implementation of territory operations initiatives.\nDevelop a recommended operational budget in partnership with the General Manager - Service and manage expenditures within approved specifications for time and materials and other fixed assets including parts inventory, company tools and vehicles for the most cost-effective results.\nDevelop and coordinate implementation of operational BDPs for service delivery cost improvement goals on each initiative.\nResponsible for managing operational budget via appropriate asset management measures and proper billing procedures.\nDevelop and maintain strong commercial relationships with key customers and influential industry consultants through personal contact and staff assignments.\nEnsure process adherence to a strong customer excellence plan designed to deliver high quality service and grow loyalty with customers.\nResponsible for managing, mentoring and leading a team of Field Superintendents and Project Managers by setting and clarifying employee objectives, managing their ongoing performance and continuously developing their skills, all in an effort to drive the service team to meet required financial targets/metrics and performance KPIs.\nResponsible for the hire and onboarding of new Service Superintendents and Project Managers.\nEstablish procedures and leadership practices to create a business environment for participative management, maintain high morale of subordinates and demonstrate strong support of Schindler’s cultural beliefs and best practices.\nEngage in pro-active labor relations with local business agents with the support of Schindler’s Labor Relations team.\nSet expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all technicians in performance reviews.\nAdvise Superintendents on manpower movement, particularly specialists, including but not limited to adjusters, hydraulic mechanics, escalator mechanics.\nEnsure all required service operations meetings are effective. Lead meetings where appropriate.\nProvide expert technical knowledge for any project that needs additional oversight or intervention.\nInterface with Product Line experts on operational challenges, including but not limited to product issues, safety concerns, parts fulfillment.\nEnsure coordination of personnel and product safety responsibilities in partnership with Field Quality Excellence organization including driving personnel safety training and process adherence and the execution of proper technical training and equipment testing.\nWhat you bring\nEducation:\nBA/BS Business / Management / Engineering. Bachelor's Degree Required.\nPossess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.\nWork Experience:\nMultiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business.\nPeople management experience\nP&L management experience for an industrial company.\nWhat’s in it for you?\nFully vested 401k match, up to 7% of total eligible compensation.\nCompetitive Medical, Dental and Vision Plans - Effective from first day of hire.\n3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.\nTuition Reimbursement - Eligible after 6 months of service.\nParental Leave - 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.\nA wide range of development opportunities to boost your professional and leadership growth.\nBase Salary $114,500 - $143,100\nThe above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives.\nSalary range may differ based on the final geographic location of the position.\nWe Elevate… Your Career\nFor Questions, please contact Pooja Gupta at .\nAre you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:\nSafety: Uphold the highest safety standards for all.\nIntegrity and Trust: Foster honest, ethical relationships.\nCreate Value for the Customer: Deliver innovative, reliable solutions.\nQuality: Ensure excellence in every product and service.\nCommitment to People Development: Nurture our people, they are the heart of our success.\nDiscover more on our career website.\n\nAt Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. 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