{"id":4287763,"url":"https://alion.io/job/schmitt-music-e-commerce-coordinator","title":"E-Commerce Coordinator","company":{"id":2794312,"name":"Schmitt Music","domain":"schmittmusic.com","url":"https://alion.io/company/schmittmusic","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bloomington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Adobe Photoshop","optional":false}],"status":"live","first_seen_at":"2026-11-13T22:22:31Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T18:21:32Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Title: Ecommerce Coordinator\nReports To: Ecommerce Manager\nLocation: On-site position in Bloomington, Minnesota (Corporate Headquarters)\nAbout Schmitt Music:\nPeople make the difference in an outstanding company and we are always looking for exceptional people! Schmitt Music is a well-known, respected, family-owned musical instrument dealer in the Twin Cities and surrounding region. Schmitt Music aims to become our customers' preferred resource for everything they need as they pursue their musical dreams. As we continue to grow our online presence through Schmittmusic.com, we are seeking a motivated and detail-oriented Ecommerce Coordinator to play a vital role in our digital success. Our passion and mission have remained the same for 125 years - Enriching lives by helping people make music!\nPosition Summary:\nSchmitt Music is actively seeking a detail-oriented and customer-focused eCommerce professional to support our growing online business. We hope to interview and fill this position ASAP!This role plays a critical part in delivering exceptional customer experience from purchase through post-delivery, while also supporting internal tools, school programs, and marketing initiatives.\nThis position serves as a key connection point between customers, fulfillment, marketing, and educational sales teams, ensuring orders are processed smoothly, questions are answered quickly, and continuous improvements are made based on customer feedback.\nDuties and Responsibilities include, but are not limited to, the following:\nCustomer Service\nManage all email, chat, and phone inquiries related to online orders \nCommunicate order updates, ETAs, and vendor delays clearly and proactively \nEnhance the customer experience through thoughtful touches such as order inserts, small gifts, and personalized notes \nPartner closely with Fulfillment and Shipping teams to ensure timely and accurate order processing \nMonitor customer feedback and identify trends, escalating recurring issues as needed \nManage and optimize Gorgias (CRM) across departments\nReturns & Post-Purchase Support\nProcess returns, issue credits, and handle exchanges.\nInspect returned products and route them to the correct department.\nTrack and report return reasons to help improve processes and reduce friction\nDirector Portal & Better Than Rent Support\nCollaborate with Educational Representatives to promote and support usage of the Director Portal \nMaintain accurate and up-to-date pricing within the Director Portal \nManage homepage updates and exclusive content pages \nSupport new initiatives and enhancements within the platform \nPartner with Operations to maintain accurate Better Than Rent school listings\nMarketing Support\nAssist with social media initiatives \nSupport live selling setup and promotion \nHandle printing, cutting, and preparation of marketing materials \nTrack and manage folder orders for school programs\nWork Environment\nOffice-type working conditions. Physical Demands: The responsibilities of this position may frequently require using hands to handle or feel, reaching with hands and arms, and talking or hearing. This position may often involve standing, walking and sitting. This position may sometimes involve climbing or balancing, stooping, kneeling, crouching or crawling.\nSchmitt Music is an equal opportunity employer. At Schmitt Music Company, we recognize and appreciate the importance of creating an environment in which all Team Members feel valued, included, and empowered to do their best work and bring great ideas to the company. We recognize that each Team Member’s unique experiences, perspectives, and viewpoints add value to our ability to create and deliver the best musical products and services to our customers.\nQualifications\nBachelor’s degree in Marketing, Business, Ecommerce, Graphic Design, or a related field preferred.\n1-3 years of experience in ecommerce, digital marketing, or a related role required.\nStrong understanding of ecommerce platforms, Shopify preferred.\nProficiency in basic image editing software (e.g., Adobe Photoshop or similar).\nExcellent written and verbal communication skills.\nStrong attention to detail and accuracy.\nAbility to manage multiple tasks and prioritize effectively in a fast-paced environment. \nAnalytical skills with the ability to interpret data and identify trends.\nCustomer-focused with a commitment to providing excellent service.\nFamiliarity with online marketing principles and tools (SEO, SEM, email marketing).\nExperience with multiple social media platforms beneficial.\nA passion for music and an understanding of musical instruments and accessories is preferred.","description_format":"text","description_chars":4647,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-11-13T22:22:31Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/schmitt-music-e-commerce-coordinator","json_url":"https://alion.io/job/schmitt-music-e-commerce-coordinator.json","meta":{"generated_at":"2026-11-15T00:26:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":788,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2794312},"rest":"https://alion.io/mcp/rest/get_company?id=2794312"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fschmitt-music-e-commerce-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fschmitt-music-e-commerce-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fschmitt-music-e-commerce-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/schmitt-music-e-commerce-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fschmitt-music-e-commerce-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4287763}},{"tool":"search_jobs","arguments":{"company":"schmittmusic.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4287763},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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