{"id":3014323,"url":"https://alion.io/job/schneider-electric-analyst-i-it-support-center","title":"Analyst I, IT Support Center","company":{"id":1266,"name":"Schneider Electric","domain":"se.com","url":"https://alion.io/company/schneider-electric","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":75,"open_postings":367,"ghost_share":0,"stale_share":0.995,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Pacy-sur-Eure, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":34480,"max":51720,"currency":"EUR","period":"year","gross":null,"usd_annual":58056},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"OneDrive","optional":true},{"name":"Outlook","optional":true},{"name":"TCP/IP","optional":true}],"status":"live","first_seen_at":"2026-10-21T16:08:03Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T00:24:34Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At Schneider Electric, we believe that innovation, diversity and the commitment of our people contribute to building a more sustainable future. Following the upcoming retirement of one of our Tech Partners, we are looking for an IT Support Center Analyst to strengthen IT support across our sites in Normandy. You will support an industrial environment undergoing transformation. In the longer term, several sites, including Pacy, Le Vaudreuil and Beaumont-le-Roger, will be brought together within a new GSC hub located near Évreux. You will work closely with the current Tech Partner. Together, you will share responsibility for supporting the region’s various sites and coordinate your interventions based on needs and support tickets. This is a highly hands-on role.\nAlthough remote support tools and self-service solutions can handle some Level 1 requests, many interventions still require an on-site presence, particularly to:\n- troubleshoot or replace hardware;\n- prepare and configure computers;\n- collect and manage IT equipment;\n- provide support within production environments;\n- support sensitive and secure environments. You will receive support from the current Tech Partner to help you gradually develop your skills and quickly become autonomous.\nRole organisation\nPosition primarily based in the Évreux area.\nTravel to sites across the Normandy region based on support tickets, averaging twice a week.\nA valid driving licence and personal vehicle are essential.\nNo on-call duties.\nOccasional Saturday work may be required, with the option of receiving either overtime pay or time off in lieu.\nWorking hours adapted to the activities of users and industrial sites.\nSome factory interventions may require an earlier start.\nDaily working hours: 7 hours and 37 minutes.\nYour responsibilities:\n1) User support\nGather and analyse user needs.\nHandle incidents that cannot be resolved remotely by the Service Desk.\nDiagnose hardware or software issues and provide appropriate solutions.\nInstall, configure, replace and maintain workstations and IT equipment.\nSupport users in getting started with their tools.\nMaintain clear and regular communication with users until their request has been resolved.\n2) On-site support and technical interventions\nProvide on-site or remote IT support according to business needs.\nPrepare, install and configure computers, mobile phones and other equipment.\nPerform installations, reinstallation, updates, downloads and hardware or software changes.\nProvide hands-and-eyes support for infrastructure equipment, including switches and servers, under the supervision of remote technical teams.\nProvide support within IT environments related to industrial production.\nContribute to the renewal of the IT asset fleet.\nTravel regularly to the various sites across the region.\n3) Equipment and request management\nManage the local equipment inventory, including desktop computers, laptops, mobile phones and small IT assets.\nOrganise the collection, replacement and tracking of equipment.\nManage a queue of tickets in ServiceNow and meet the defined deadlines and performance indicators.\nPrioritise requests based on their urgency and impact on business operations.\nEnsure reliable follow-up of interventions and report on activities.\n4) Coordination and continuous improvement\nCoordinate interventions with the Tech Partner responsible for the region.\nCollaborate with local teams, remote technical teams, site managers and internal or external partners.\nContribute to IT projects and developments related to the future consolidation of the sites.\nApply Schneider Electric’s procedures, policies and cybersecurity rules.\nContribute to service quality and suggest improvements where relevant.\n The profile we are looking for\nAbove all, we are looking for a motivated, curious and proactive individual who is eager to learn and contribute within an industrial environment. This position may be suitable for a junior candidate with a solid foundation in IT who is looking to develop their skills quickly. Your commitment, ability to learn and service-oriented mindset will be essential to your success.\nMust have\nA minimum two-year higher education qualification in IT, systems and networks, or IT support.\nGood knowledge of Windows environments and workstations.\nA strong interest in on-site IT support and hands-on interventions.\nAbility to diagnose incidents and identify solutions.\nExcellent interpersonal skills and a strong user service mindset.\nA willingness to learn and the ability to quickly become autonomous.\nStrong organisational skills, reliability and the ability to manage several requests simultaneously.\nAbility to work effectively as part of a team, both locally and remotely.\nAvailability to travel regularly across Normandy.\nA valid driving licence and personal vehicle are essential.\nTechnical English skills sufficient to understand procedures, communicate with teams and use internal tools.\nNice to have\nInitial experience in IT support, including through an apprenticeship or internship.\nKnowledge of Windows 10, Windows 11 or macOS.\nExperience using a ticket management tool, ideally ServiceNow.\nKnowledge of Microsoft 365, Outlook, OneDrive or Active Directory.\nBasic knowledge of SCCM or another workstation management and deployment tool.\nKnowledge of iOS and Android mobile environments.\nBasic networking knowledge, including TCP/IP, switches, routers and firewalls.\nInitial experience within an industrial or multisite environment.\nKnowledge of IT asset or inventory management.\nAwareness of cybersecurity issues and secure environments.\nWhat will make you stand out\nYour motivation and willingness to make a long-term contribution.\nYour ability to learn quickly and ask for support when needed.\nYour sense of responsibility and reliability.\nYour confidence when interacting with users, including in urgent situations.\nYour pragmatic approach and ability to find practical solutions in the field.\n At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.\nOur Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.\nFor this France based position, the expected pay range is EUR 34.480 - EUR 51.720 per year. This pay range includes base pay and short-term incentives (annual bonus) at target. The compensation range for this full-time position applies to candidates located in France. Our pay ranges are determined by reviewing roles of similar responsibility and level. Individual’s compensation is positioned within the range based on several factors such as knowledge, job-related skills, experience, potential and relevant education or training.\nSchneider Electric is there when it matters most to you\nOur Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:\nCare for Yourself and Your Family.We ensure you feel secure with benefits that help you and your family thrive: company health, death and disability insurance, paid time off, RTT, teleworking, paid family leaves, parenting and caregivers support.\nInvest and Plan Your Future.We help you plan and invest for the future with competitive pay and programs: beyond your salary we offer employee saving plan with company matching (PEG), retirement plans (PERO, PERECO), employee share ownership plan and profit sharing plan.\nGrow Your Skills and Career.We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.\nTeam Up in the Workplace.We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.\nSupport Your Community.We make a difference in your community with solidarity leave, programs through the Schneider Electric Foundation, initiatives that support youth education.\n Looking to make an IMPACT with your career?\nWhen you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.\nIMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.\nWe are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.\nBecome an IMPACT Maker with Schneider Electric - apply today!\n€40 billion global revenue\n+9% organic growth\n150 000+ employees in 100+ countries\n\nYou must submit an online application to be considered for any position with us. This position will be posted until filled.\nSchneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. \nAt Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here\n\nSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.","description_format":"text","description_chars":10948,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Parental leave","Retirement plans"],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation","Information Security","Energy Management","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-10-21T16:08:03Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":29,"reasons":["conf:0","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":58056,"is_top_pay":false},"html_url":"https://alion.io/job/schneider-electric-analyst-i-it-support-center","json_url":"https://alion.io/job/schneider-electric-analyst-i-it-support-center.json","meta":{"generated_at":"2026-10-26T01:28:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1886,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1266},"rest":"https://alion.io/mcp/rest/get_company?id=1266"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fschneider-electric-analyst-i-it-support-center"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fschneider-electric-analyst-i-it-support-center"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fschneider-electric-analyst-i-it-support-center"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/schneider-electric-analyst-i-it-support-center\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fschneider-electric-analyst-i-it-support-center"}]}