{"id":2991749,"url":"https://alion.io/job/schneider-electric-customer-quality-advocate","title":"Customer Quality Advocate","company":{"id":1266,"name":"Schneider Electric","domain":"se.com","url":"https://alion.io/company/schneider-electric","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":75,"open_postings":383,"ghost_share":0,"stale_share":0.99,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Legal","role_family":"Legal","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":142000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2992},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DLP","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-28T03:00:01Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Join us as a Customer Advocate Specialist and become the champion our customers deserve. You'll lead our VIP Program, drive customer-centric culture change, and ensure the customer voice is heard in every important decision we make.\nWhat will you do?\nAccountable for the fast and effective resolution of customer complaints on quality for all product ranges \nDetermine recurrent and severe customer issues, their containment, root cause analysis, correction, and prevention \nEliminate dissatisfaction by ensuring customer issues for all product ranges are well managed and ultimately prevented \nEnsure a reliable process is operating to solve customer quality complaints fast and effectively, including warranty returns and replacements\nEscalate customer issues to the right organization whenever needed, and support collaborative resolution in the customer's best interest\nEnsure all customer issues are regularly analyzed in order to identify top issues and launch projects to prevent them \nCollaborate with other organizations in order to contain, correct, and prevent problems affecting customers \nLead the execution of containment actions for known problems \nUsage of Issue to Prevention (I2P) process and systems (BFO) to drive fast resolution \nProjects hand-over and DLP/ warranty support \nKey member to the handover process from the projects team to the quality and services team with proper documentation and installed based information \nJoint site visits, meet customers to address complaints and present resolutions \nTight coordination and follow-up with the factory and experts for resolution \nReview the Technical Analysis report before presenting to customers \nCoordinate experts' intervention whenever required\nWhat are the key skills we are looking for?\nTechnical fluency with strong problem-solving skills\nCustomer-focused\nFoster collaborations and networking\nEffective communication \nStrategic and decision making\nResults driven\nWhat qualifications will make you successful?\nDegree in Engineering or equivalent \nAt least 5 years of relevant experience \nCustomer oriented mindset - experience in handling customer inquiries \nAdvanced problem-solving skills \nStrong consultative and analytical skills \nKnowledge in continuous improvement methodology and change management \nStrong influencing skills with a global mindset \nProven ability to work in a highly matrixed and multicultural environment \nCommunication and presentation capabilities\n What's in it for me?\nLead high-impact programs that directly improve customer satisfaction and loyalty\nWork in a role where your advocacy shapes business strategy and culture\nCollaborate with passionate teams committed to delivering exceptional experiences\nGrow your career through leadership opportunities and strategic project ownership\nBring your passion for customers to a team that's ready to listen - apply today!\n Rewards designed for you\nOur Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits-it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.\n* Country-specific programs and initiatives may be available.\n Looking to make an IMPACT with your career?\nWhen you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.\nIMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.\nWe are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.\nBecome an IMPACT Maker with Schneider Electric - apply today!\n€40 billion global revenue\n+9% organic growth\n150 000+ employees in 100+ countries\n\nYou must submit an online application to be considered for any position with us. This position will be posted until filled.\nSchneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. \nAt Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here\n\nSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.","description_format":"text","description_chars":5978,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation","Energy Management","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-10-21T10:03:16Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.573,"p_room":0.55,"age_days":34,"expected_fill_days":30,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/schneider-electric-customer-quality-advocate","json_url":"https://alion.io/job/schneider-electric-customer-quality-advocate.json","meta":{"generated_at":"2026-10-28T04:17:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5620,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1266},"rest":"https://alion.io/mcp/rest/get_company?id=1266"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fschneider-electric-customer-quality-advocate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fschneider-electric-customer-quality-advocate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fschneider-electric-customer-quality-advocate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/schneider-electric-customer-quality-advocate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fschneider-electric-customer-quality-advocate"}]}