{"id":2993851,"url":"https://alion.io/job/schneider-electric-customer-success-manager-2","title":"Customer Success Manager","company":{"id":1266,"name":"Schneider Electric","domain":"se.com","url":"https://alion.io/company/schneider-electric","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":76,"open_postings":370,"ghost_share":0,"stale_share":0.978,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":101600,"max":152400,"currency":"USD","period":"year","gross":null,"usd_annual":152400},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-03T02:40:40Z","board_verified":false,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"The EAE Success Manager ensures the successful execution and adoption of EcoStruxure Automation Expert opportunities and customer projects within the United States. The role provides end-to-end visibility across the local portfolio, coordinates the right level of engagement, and connects local teams with global Success Management and technical experts.\nThe person monitors opportunity and project health, leads EAE governance activities, anticipates risks and support needs, and drives stakeholder alignment from early qualification through delivery and customer follow-up. The role also maintains accurate project data, supports capacity planning, captures customer feedback, and promotes consistent use of EAE standards and best practices.\nBy combining project governance, stakeholder management, technical understanding, and customer focus, the Success Manager helps improve delivery outcomes, strengthen product adoption, and turn project experience into actionable insights for continuous improvement.\nWHAT YOU'LL DO\nManage Opportunities & Project Engagement\nTrack EAE opportunities and customer projects, including engagement level, milestones, deliverables, risks, support needs, and follow-up actions. \nAdapt the level of oversight and support based on project complexity, criticality, business impact, and local team capabilities. \nCoordinate the appropriate local and global resources, including business teams, R&D, technical experts, and delivery stakeholders. \nContribute to CoEcapacity planning and resource assignment based on the active project portfolio. \nLead Governance & Project Reviews\nLead and coordinate local ID Card, Opportunity Delivery Criteria, and Engagement Mode Criteria activities with the Local CoE, Global CoE, and EAE+ teams. \nOrganize regular opportunity and project reviews, prepare status reports, document decisions, and track actions to completion. \nSupport project governance and approval processes by providing clear information on scope, architecture, readiness, risks, and required support. \nMaintain alignment with global Success Management standards, practices, and operating cadences. \nMonitor Project Health & Manage Risks\nMonitor project health across the portfolio and proactively identify technical, organizational, delivery, or adoption risks. \nWork with technical experts to assess new projects, identify feature gaps, and define risk-mitigation or escalation plans. \nAnticipate support needs and coordinate timely intervention to protect project execution and customer outcomes. \nProvide stakeholders with clear visibility on project status, critical issues, decisions, and improvement plans. \nManage Stakeholders & Customer Success\nBuild strong working relationships with local project teams, sales leaders, business teams, customers, and global organizations. \nAct as a key local interface for EAE project topics, including escalations, support coordination, and feature prioritization. \nSupport customer and project-team engagements to reinforce EAE adoption, best practices, and successful execution. \nGather customer feedback, lessons learned, and business needs to improve support practices and inform product evolution. \nMaintain Data, Assets & Reporting\nEnsure opportunity, project, ecosystem, and asset information remains accurate, complete, validated, and up to date in internal systems. \nManage data collection, validation, dashboards, meeting minutes, action logs, and recurring communications for Success Management activities. \nConduct pipeline and portfolio reviews with key stakeholders and report progress, risks, priorities, and required decisions. \nUse data and performance indicators to identify trends and support continuous improvement. \nPromote Best Practices & Continuous Improvement\nPromote the EAE vision, core principles, governance requirements, and recommended practices across local teams. \nEncourage knowledge sharing and consistent execution across technical, commercial, delivery, and regional stakeholders. \nIdentify opportunities to improve team organization, processes, collaboration, communication, and operational efficiency. \nShare project insights and market needs with global teams to support the EAE roadmap and broader business growth. \n Experience\nProven experience in success management, project management, program coordination, or a related role, preferably in a global or centralized environment. \nExperience managing multiple opportunities or projects, coordinating cross-functional teams, and supporting customer-facing activities. \nStrong background in industrial automation and control systems, such as PLC, SCADA, DCS, or HMI, with an understanding of software-centric solutions. \nExperience with EcoStruxure Automation Expert, IEC 61499, or similar open automation platforms is an advantage. \nProject, Data & Communication Skills\nStrong project governance, stakeholder management, risk management, organization, and follow-up skills. \nAbility to analyze technical and business information, maintain strategic oversight, and communicate clear priorities and decisions. \nExperience with internal business tools, asset administration, databases, dashboards, and reporting platforms such as Power BI or Tableau. \nExcellent written, presentation, and interpersonal communication skills, including the ability to engage executive-level audiences. \nFluent English, both written and spoken. \nMindset\nCustomer-focused and proactive, with a strong commitment to successful project outcomes and product adoption. \nDetail-oriented and rigorous while maintaining a broad view across multiple teams and projects. \nCollaborative, agile, and comfortable working across technical, commercial, local, and global organizations. \nQuick learner with sound judgment, flexibility, and the ability to anticipate needs in a dynamic environment. \nEducation\nBachelor's or Master's degree in Engineering, Business, Project Management, or a related field. An MBA is a strong advantage. \n At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.\nOur Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.\nFor this U.S. based position, the expected pay range is USD 101,600 - USD 152,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.\nSchneider Electric is there when it matters most to you\nOur Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:\nCare for Yourself and Your Family.We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.\nInvest and Plan Your Future.We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.\nGrow Your Skills and Career.We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.\nTeam Up in the Workplace.We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.\nSupport Your Community.We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.\nIf you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.\n Looking to make an IMPACT with your career?\nWhen you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.\nIMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.\nWe are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.\nBecome an IMPACT Maker with Schneider Electric - apply today!\n€40 billion global revenue\n+9% organic growth\n150 000+ employees in 100+ countries\n\nYou must submit an online application to be considered for any position with us. This position will be posted until filled.\nSchneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. \nAt Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here\n\nSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.","description_format":"text","description_chars":10834,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation","Energy Management","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-10-21T10:29:05Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.461,"p_room":0.44,"age_days":43,"expected_fill_days":35,"reasons":["conf:51","stale_co","wave","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":152400,"is_top_pay":true},"html_url":"https://alion.io/job/schneider-electric-customer-success-manager-2","json_url":"https://alion.io/job/schneider-electric-customer-success-manager-2.json","meta":{"generated_at":"2026-11-05T11:23:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14717,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1266},"rest":"https://alion.io/mcp/rest/get_company?id=1266"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fschneider-electric-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fschneider-electric-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fschneider-electric-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/schneider-electric-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fschneider-electric-customer-success-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2993851}},{"tool":"search_jobs","arguments":{"company":"se.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2993851},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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