{"id":2326396,"url":"https://alion.io/job/schneider-electric-customer-success-manager","title":"Customer Success Manager","company":{"id":1266,"name":"Schneider Electric","domain":"se.com","url":"https://alion.io/company/schneider-electric","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":76,"open_postings":370,"ghost_share":0,"stale_share":0.978,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stezzano, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":75000,"period":"year","method":"role_country_seniority_unknown","sample_n":66},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-03T02:40:40Z","board_verified":false,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"What will you do?\nEssere il punto di riferimento per i clienti assegnati per i servizi ricorrenti digitali.\nConsigliare e sviluppare la visione del cliente, definire chiaramente i risultati aziendali desiderati e creare un success plan.\nEssere responsabile del rinnovo e limitare il tasso di abbandono.\nIdentificare possibili opportunità di pull through (rinnovo, cross e upselling) con gli esperti del Service Digital.\nFornire regolarmente aggiornamenti sui clienti, approfondimenti sui dati, performance / issue trends.\nCreare e tenere traccia delle metriche standard del Customer Health Score Metrics. \nCostruire, mantenere e sfruttare solide relazioni con i clienti.\nFornire un ciclo di feedback sui potenziali miglioramenti dell'offerta, sulla base dell'adozione da parte dei clienti e degli input diretti.\nGarantire la soddisfazione dei clienti.\nGuidare l'utilizzo e contribuire ad accelerare il valore del cliente per ogni prodotto/servizio.\nAssicurare incontri di follow-up con le vendite del Paese.\nCondividere e implementare le best practice per aumentare la realizzazione dei risultati.\nWhat qualifications will make you successful?\nLaurea in Ingegneria o Diploma in discipline tecniche;\nPregressa esperienza in mansioni analoghe;\nBuona conoscenza dell'inglese;\nProattività e dinamicità;\nOttime capacità comunicative e relazionali per lavorare in team e con stakeholders diversi, interni ed esterni;\nCustomer oriented\n What's in it for me?\nContratto stabile e opportunità di carriera;\nOpportunità di lavorare in un'azienda internazionale e ben strutturata;\nOpportunità di formazione su misura per le tue esigenze e obiettivi di carriera;\nOpportunità di crescita con percorsi di sviluppo chiari;\nAmbiente di lavoro inclusivo con pari opportunità;\nProgramma Global Family Leave;\nPiani di azionariato;\nProgrammi di Welfare estendibili alla famiglia;\nAssicurazione sanitaria\nReady to make an impact? We're excited to meet you - apply now!\n At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.\nOur Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.\nSchneider Electric is there when it matters most to you\nOur Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:\nCare for Yourself and Your Family.We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges.\nInvest and Plan Your Future.We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.\nGrow Your Skills and Career.We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.\nTeam Up in the Workplace.We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.\nSupport Your Community.We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.\n Looking to make an IMPACT with your career?\nWhen you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.\nIMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.\nWe are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.\nBecome an IMPACT Maker with Schneider Electric - apply today!\n€40 billion global revenue\n+9% organic growth\n150 000+ employees in 100+ countries\n\nYou must submit an online application to be considered for any position with us. This position will be posted until filled.\nSchneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. \nAt Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here\n\nSchneider Electric is an Equal Opportunity Employer. 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