{"id":3547797,"url":"https://alion.io/job/schneider-electric-field-service-manager","title":"Field Service Manager","company":{"id":1266,"name":"Schneider Electric","domain":"se.com","url":"https://alion.io/company/schneider-electric","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":76,"open_postings":370,"ghost_share":0,"stale_share":0.978,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lyndhurst, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":117600,"max":176400,"currency":"USD","period":"year","gross":null,"usd_annual":176400},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T21:27:25Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-03T02:40:40Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"The Field Service Manager (FSM) is a key leader within Digital Buildings Services and serves as the local face and voice of Schneider Electric for our customers, field service technicians, and engineers. Reporting to the Branch Service Operations Manager, the FSM is responsible for leading field service operations within an assigned geographic area.\nThis role combines people leadership, customer engagement, safety, operational execution, and technician development. The FSM helps ensure service work is delivered safely, efficiently, and consistently while addressing the specific needs of local customers and the market.\nKey priorities include:\nProviding a safe working environment for field employees\nImproving customer satisfaction and employee engagement\nManaging field productivity and technician utilization\nControlling overtime and operating costs\nDeveloping and mentoring field service employees\nDriving operational KPIs and continuous improvement\nDemonstrating and promoting Schneider Electric's core values\nKey Responsibilities\nPeople Leadership & Development\nDirectly manage Field Service Technicians within an assigned service district.\nInterview, hire, onboard, train, mentor, and develop field service employees.\nConduct regular 1:1 meetings, site visits, mid-year reviews, and annual performance reviews.\nEstablish performance and development goals for employees and provide ongoing coaching and feedback.\nDevelop and coordinate technician training and qualification plans.\nEnsure technicians understand and follow company policies, procedures, and service expectations.\nEnsure employees are properly equipped with the tools and personal protective equipment (PPE) required to perform their work safely and effectively.\nField Operations\nOversee field service activities to ensure efficient and effective delivery of service to customers.\nMaintain a strong field presence, spending approximately 50% of the time in the field with technicians, customers, vendors, and sales personnel.\nPartner with Scheduling, Logistics, Technical Support, Engineering, and Sales to support successful service delivery.\nManage technician scheduling, workload, productivity, and utilization.\nMonitor overtime and operating costs while maintaining customer and service expectations.\nEnsure technicians meet administrative and field service reporting requirements.\nOversee the technician Recommended Repair Sales Lead process and encourage strong participation.\nStay current on field tools, technologies, and industry developments that can improve service delivery and business processes.\nSafety & Compliance\nPromote a strong safety culture throughout the service district.\nConduct monthly safety meetings and Field Service Representative (FSR) site safety audits.\nEnsure compliance with company safety policies, procedures, and established best practices.\nReinforce safe work practices during field visits and employee coaching.\nCustomer & Business Partnership\nBuild and maintain strong relationships with customers and serve as a local point of leadership for service delivery.\nRegularly engage with customers to understand their experience, address concerns, and identify opportunities to improve service.\nIncorporate customer feedback into team processes and ways of working.\nPartner with Sales to review project and service cost estimates and support appropriate sales-stage planning and deliverables.\nContribute to branch and department strategic planning and operational improvement initiatives.\nPerformance & Continuous Improvement\nMonitor and drive operational KPIs established by management.\nIdentify performance or service-delivery gaps and implement corrective actions.\nSupport initiatives that improve customer satisfaction, technician engagement, productivity, utilization, and operational efficiency.\nQualifications\n7+ years of relevant industry experience, including at least 3 years of experience leading project team members in the field and/or directly managing employees.\nAdvanced knowledge of the HVAC/building controls and/or security industry.\nStrong understanding of field service operations, safety practices, and commissioning processes.\nProven ability to lead, coach, mentor, and develop technical employees.\nStrong customer service and relationship-management skills.\nExcellent leadership, communication, organization, and problem-solving skills.\nAbility to work collaboratively across Sales, Engineering, Scheduling, Logistics, Technical Support, and other business functions.\nAbility and willingness to spend approximately 50% of working time in the field supporting technicians and customers.\nAt Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.\nOur Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.\nFor this U.S. based position, the expected pay range is USD 117,600 - USD 176,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.\nSchneider Electric is there when it matters most to you\nOur Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:\nCare for Yourself and Your Family.We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.\nInvest and Plan Your Future.We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.\nGrow Your Skills and Career.We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.\nTeam Up in the Workplace.We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.\nSupport Your Community.We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.\nIf you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.\n Looking to make an IMPACT with your career?\nWhen you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.\nIMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.\nWe are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.\nBecome an IMPACT Maker with Schneider Electric - apply today!\n€40 billion global revenue\n+9% organic growth\n150 000+ employees in 100+ countries\n\nYou must submit an online application to be considered for any position with us. This position will be posted until filled.\nSchneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. \nAt Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here\n\nSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.","description_format":"text","description_chars":9485,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation","Energy Management","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-10-30T21:27:25Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":35,"reasons":["conf:51","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":176400,"is_top_pay":true},"html_url":"https://alion.io/job/schneider-electric-field-service-manager","json_url":"https://alion.io/job/schneider-electric-field-service-manager.json","meta":{"generated_at":"2026-11-05T15:23:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20109,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1266},"rest":"https://alion.io/mcp/rest/get_company?id=1266"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fschneider-electric-field-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fschneider-electric-field-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fschneider-electric-field-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/schneider-electric-field-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fschneider-electric-field-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3547797}},{"tool":"search_jobs","arguments":{"company":"se.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3547797},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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