{"id":2992993,"url":"https://alion.io/job/schneider-electric-lead-field-service-representative-2","title":"Lead Field Service Representative","company":{"id":1266,"name":"Schneider Electric","domain":"se.com","url":"https://alion.io/company/schneider-electric","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":75,"open_postings":394,"ghost_share":0,"stale_share":0.982,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":114000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1137},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-02T16:51:35Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"Great people make Schneider Electric a great company.\nSchneider’s ASCO Field Service Representatives play an impactful role within the organization. They collaborate with customers, sales representatives, team members and third-party partners to install, inspect, troubleshoot, repair, and maintain equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?\nWe are proud to offer all Field Service Representatives with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.\nThis opportunity is a home-based flexible work schedule with 40-hour guarantee (+Overtime).\nThis Lead Field Service Representative position will sit within our U.S. Services business, specifically our ASCO Services team. While this role does not have direct management responsibility of others, the Lead Field Service Representative will help the Services Manager in areas such as coaching, mentoring, and providing help and guidance to other Field Service Reps in the district as well as take on some leadership responsibility in customer interactions as directed by the Services Manager.\nAs Lead Field Service Representative, you will:\nCoach and mentor other Field Service Reps where necessary to give technical advice and support, check the quality of their work and help to diagnose and solve problems.\nManage several customer key accounts.\nCarry out service or support work in line with standard procedures or practices, working outside of these boundaries as required.\nProvide pre and/or post sales technical support to customers, including commissioning, installing, testing, and maintaining products, equipment, and systems.\nDevelop innovative solutions to more complex technical problems that arise during start-up.\nResearch, evaluate, and recommend new products or equipment upgrades that will meet customer needs.\nMonitor and resolve recurring complex problems to ensure customer satisfaction.\nTroubleshoot, investigate, and resolve technical problems that arise during start-up.\nProduce leads for Service support and train customers on the features of the equipment purchased.\n This may be the next step in your career journey if you have:\nLeadership skills necessary to mentor and support team members in the field.\nCustomer engagement skills required to support the Power Services Manager in key interactions with customers. \n7+ years’ work experience as a shop or field electrical technician with a minimum two-year degree or technical certification in an electrical related program preferred.\nExhibited leadership skills among peer group(s).\nExhibited knowledge of advanced electrical industry manufacturing standards, including sections of ANSI IEEE C37 applicable to the design and manufacture of breakers and switchgear.\nDemonstrated knowledge of basic distribution protective relay testing, hi-pot testing, and breaker function testing.\nDemonstrated report and project summary writing skills.\nWhat we have for you:\nWithin your first 180 days, you’ll experience a unique, team-oriented welcome with 8 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. Upon return from each training visit, you’ll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.\nHear from one of our Field Service Representatives who loves her job and working with her customers! https://www.youtube.com/watch?v=CAKJVzjVMTA\nSchneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leaves, 401(k) + match, well-being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us: http://se.com/us/careers\nLet us learn about you! Apply today.\nBring your technical talent to a team that values excellence - apply today!\n At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.\nOur Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.\nFor this U.S. based position, the expected pay range is USD 101,600 - USD 152,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.\nSchneider Electric is there when it matters most to you\nOur Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:\nCare for Yourself and Your Family.We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.\nInvest and Plan Your Future.We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.\nGrow Your Skills and Career.We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.\nTeam Up in the Workplace.We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.\nSupport Your Community.We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.\nIf you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.\n Looking to make an IMPACT with your career?\nWhen you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.\nIMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.\nWe are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.\nBecome an IMPACT Maker with Schneider Electric - apply today!\n€40 billion global revenue\n+9% organic growth\n150 000+ employees in 100+ countries\n\nYou must submit an online application to be considered for any position with us. This position will be posted until filled.\nSchneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. \nAt Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here\n\nSchneider Electric is an Equal Opportunity Employer. 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