{"id":2993009,"url":"https://alion.io/job/schneider-electric-primary-technical-support-engineer","title":"Primary Technical Support Engineer","company":{"id":1266,"name":"Schneider Electric","domain":"se.com","url":"https://alion.io/company/schneider-electric","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":75,"open_postings":372,"ghost_share":0,"stale_share":0.995,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cavite, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T13:01:52Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"We're looking for a technically-minded problem solver to join our Technical Customer Care team. If you love helping customers navigate complex product challenges and want to apply your technical knowledge in a customer-facing role, this opportunity is for you.\nWhat will you do?\n Provide technical support by diagnosing customer inquiries related to product specifications, applications, and system integration\n Assist customers with product selection, troubleshoot performance issues, and recommend optimization strategies\n Work closely with internal teams to escalate complex cases and contribute technical insights to improve products\n Resolve customer requests efficiently to ensure a seamless and positive experience\nWhat are the key skills we are looking for?\nActive listening - intermediate level; understanding customer technical concerns to provide accurate solutions\nCustomer service - intermediate level; delivering responsive support that builds trust and loyalty\nCustomer support - intermediate level; managing inquiries efficiently while maintaining quality standards\nProduct knowledge - developing level; applying technical specifications to real-world customer applications\nTroubleshooting - developing level; diagnosing issues systematically to resolve technical problems\nProblem solving - developing level; analyzing situations to identify root causes and effective solutions\nCommunication - developing level; explaining technical concepts clearly to diverse audiences\nProduct application - developing level; advising customers on optimal product use and integration\nWhat qualifications will make you successful?\n Technical curiosity and a methodical approach to diagnosing and solving customer challenges\n Strong interpersonal skills with the ability to remain calm and solution-focused under pressure\n Eagerness to learn and grow your technical expertise through hands-on customer interactions\n Collaborative mindset with comfort working across teams to deliver seamless customer experiences\n What's in it for me?\n Make a tangible impact by solving real technical challenges for customers every day\n Grow your technical skills with mentorship, training, and exposure to diverse product applications\n Join a collaborative team that values innovation, quality, and continuous improvement\n Build a rewarding career with clear development pathways in technical and customer care roles\nBring your technical talent to a team that's ready to support your growth - apply today!\n Rewards designed for you\nOur Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits-it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.\n* Country-specific programs and initiatives may be available.\n Looking to make an IMPACT with your career?\nWhen you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.\nIMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.\nWe are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.\nBecome an IMPACT Maker with Schneider Electric - apply today!\n€40 billion global revenue\n+9% organic growth\n150 000+ employees in 100+ countries\n\nYou must submit an online application to be considered for any position with us. This position will be posted until filled.\nSchneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. \nAt Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here\n\nSchneider Electric is an Equal Opportunity Employer. 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