{"id":2992913,"url":"https://alion.io/job/schneider-electric-technical-development-engineer","title":"Technical Development Engineer","company":{"id":1266,"name":"Schneider Electric","domain":"se.com","url":"https://alion.io/company/schneider-electric","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":{"grade":"B","score":75,"open_postings":367,"ghost_share":0,"stale_share":0.995,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cavite, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T09:11:13Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Overview:\nThe role involves driving the technical development and continuous capability enhancement of Technical Support Engineers and Agents to ensure the consistent delivery of high-quality customer support services. This position is responsible for developing learning strategies, training materials, and technical skills programs that strengthen employee competency, operational effectiveness, and service excellence.\nThe role plays a key part in improving the overall learning experience by identifying skills gaps, maintaining training resources and records, conducting training needs analysis, and implementing development initiatives aligned with business and Technical Center of Excellence objectives. Through technical consultation, operational support, and laboratory management, the position contributes to building a highly skilled workforce, improving customer satisfaction, and supporting overall business performance.\nWhat will you do?\nTechnical Skills Development\nNew Hire Basic process and product training and coaching: The primary responsibility of a Technical Development Engineer is to provide basic process and product training to the newly hired Technical Support Engineers and Agents. This will help in mentoring and training newly hired technical support staff.\nLearning materials development: This includes creation and/or improvement of the training materials, exams and anything related to learning effectiveness. This will improve the learning experience and technical competencies of the employees.\nCapability building: A Technical Development Engineer (TDE) may be responsible for the development and maintaining the Technical Competency and Skills Matrix. This will be critical that will help in collaborating with respective teams in building the capabilities of the employees.\nDocumentation: A Technical Development Engineer (TDE) may be responsible for recording the training sessions completed in the learning management system and would be able to provide reports related to training from the learning management system.\nBasic cross-skilling and upskilling training: Technical Development Engineer (TDE) may be responsible for providing the cross-skilling and upskilling for the Schneider Electric employees as part of their development, sustainable business continuity, and growth opportunities.\nAdvanced Technical Support Consultation\nPropose Technical Articles, FAQs, and Video FAQs from handled cases (bFO).\nBe able to propose and configure all functions according to the customer application.\nBe available for inbound and outbound customer interaction received through all agreed channels (bFO case, e-mail, phone, chat, web interface. Etc... ) as part of the AHOD (All Hands On Deck) process.\nWork closely with all teams in the technical support scope: Primary, Advanced and Expert support team, Internal Technical and Services Teams, and BU during case life cycle time until it is successfully resolved from a customer point of view. Communicate effectively, and collect all necessary information in case of escalation to the Expert or R&D team if necessary. Escalate on time.\nLaboratory Management\nMaintain the work environment, laboratory equipment, and tools at the best level to be able to simulate, replicate and understand reported customer escalations.\nBe able to perform tests to reproduce customer behavior on demo cases using the available products in the laboratory\nEnsure lab safety by carrying out regular inspections of all equipment, including connection audits and heat-risk assessments. Document findings, correct issues when within scope, and escalate hazards to prevent recurrence of incidents.\nOperational Support\nCommunicate and share knowledge with Primary and Advanced Support.\nBe able to collect information needed in case of escalation to Technical Experts (L3)\nDuties and Responsibilities\nTechnical Skills Development\nNew Hire Basic process and product training and coaching: The primary responsibility of a Technical Development Engineer is to provide basic process and product training to the newly hired Technical Support Engineers and Agents. This will help in mentoring and training newly hired technical support staff.\nLearning materials development: This includes creation and/or improvement of the training materials, exams and anything related to learning effectiveness. This will improve the learning experience and technical competencies of the employees.\nCapability building: A Technical Development Engineer (TDE) may be responsible for the development and maintaining the Technical Competency and Skills Matrix. This will be critical that will help in collaborating with respective teams in building the capabilities of the employees.\nDocumentation: A Technical Development Engineer (TDE) may be responsible for recording the training sessions completed in the learning management system and would be able to provide reports related to training from the learning management system.\nBasic cross-skilling and upskilling training: Technical Development Engineer (TDE) may be responsible for providing the cross-skilling and upskilling for the Schneider Electric employees as part of their development, sustainable business continuity, and growth opportunities.\nAdvanced Technical Support Consultation\nPropose Technical Articles, FAQs, and Video FAQs from handled cases (bFO).\nBe able to propose and configure all functions according to the customer application.\nBe available for inbound and outbound customer interaction received through all agreed channels (bFO case, e-mail, phone, chat, web interface. Etc... ) as part of the AHOD (All Hands On Deck) process.\nWork closely with all teams in the technical support scope: Primary, Advanced and Expert support team, Internal Technical and Services Teams, and BU during case life cycle time until it is successfully resolved from a customer point of view. Communicate effectively, and collect all necessary information in case of escalation to the Expert or R&D team if necessary. Escalate on time.\nLaboratory Management\nMaintain the work environment, laboratory equipment, and tools at the best level to be able to simulate, replicate and understand reported customer escalations.\nBe able to perform tests to reproduce customer behavior on demo cases using the available products in the laboratory\nEnsure lab safety by carrying out regular inspections of all equipment, including connection audits and heat-risk assessments. Document findings, correct issues when within scope, and escalate hazards to prevent recurrence of incidents.\nOperational Support\nCommunicate and share knowledge with Primary and Advanced Support.\nBe able to collect information needed in case of escalation to Technical Experts (L3)\nUnderstand the source of the problem and evaluate its impact and the mitigation actions.\nUnderstand and explain type test certificates and special quality tests.\nMaintain the right expert knowledge according to the specialization needed:\nIndustrial Automation and Control\nOccasionally provide technical training to end-users.\nCreates and maintains SOPs, technical documentation, and process maps to support standardized and efficient operational workflows.\nRelated Duties As Assigned\nThe job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents.\nConsequently, job incumbents may be asked to perform other duties as required.\n What's in it for me?\nMeaningful work that directly impacts how technical teams grow and perform\nRoom to develop your training craft and deepen your technical knowledge\nCollaborative culture that encourages innovation and values your expertise\nFlexible delivery options that let you bring your best to every session\nIf you're passionate about empowering others through great training, we'd love to meet you!\n Rewards designed for you\nOur Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits-it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.\n* Country-specific programs and initiatives may be available.\n Looking to make an IMPACT with your career?\nWhen you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.\nIMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.\nWe are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.\nBecome an IMPACT Maker with Schneider Electric - apply today!\n€40 billion global revenue\n+9% organic growth\n150 000+ employees in 100+ countries\n\nYou must submit an online application to be considered for any position with us. This position will be posted until filled.\nSchneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. \nAt Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here\n\nSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.","description_format":"text","description_chars":11001,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation","Energy Management","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-10-21T10:20:36Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.462,"p_room":0.75,"age_days":27,"expected_fill_days":29,"reasons":["conf:0","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/schneider-electric-technical-development-engineer","json_url":"https://alion.io/job/schneider-electric-technical-development-engineer.json","meta":{"generated_at":"2026-10-25T11:34:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16720,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1266},"rest":"https://alion.io/mcp/rest/get_company?id=1266"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fschneider-electric-technical-development-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fschneider-electric-technical-development-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fschneider-electric-technical-development-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/schneider-electric-technical-development-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fschneider-electric-technical-development-engineer"}]}