{"id":2250204,"url":"https://alion.io/job/schneider-electric-technical-support-engineer","title":"Technical Support Engineer","company":{"id":1266,"name":"Schneider Electric","domain":"se.com","url":"https://alion.io/company/schneider-electric","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jibe","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Apodaca, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":71000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":803},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Platform Engineering","optional":false}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-11T23:37:57Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"What will you do?\nProvide high-level technical support to Schneider Electric’s most valued customers and Field Service Engineers in North America.\nDiagnose and troubleshoot customer problems related to 3-phase power systems.\nDocument cases thoroughly and create knowledge articles to enable quick issue resolution.\nManage escalations effectively and ensure timely solutions.\nIdentify opportunities for revenue generation while supporting customers.\nCollaborate with Test & Evaluation, Platform Engineering, and Product Management teams to ensure product quality.\nImplement solutions for improper application and installation of 3-phase systems or components.\nWhat skills and capabilities will make you successful?\nEffective communication skills to interact with customers and internal teams.\nStrong ability to diagnose and resolve technical issues in electronic and 3-phase equipment using schematic or block diagrams.\nProactive in documenting cases and sharing knowledge.\nAbility to identify business opportunities and contribute to revenue generation.\nSkilled in managing escalations and maintaining customer satisfaction.\nExcellent networking and collaboration skills within a team environment.\nAdvanced English proficiency (spoken and written). French preferred.\nPositive attitude and adaptability in a dynamic environment.\nWhat's in it for you?\nOpportunity to work with cutting-edge Schneider Electric products and solutions.\nContinuous learning and development in advanced technical support and power systems.\nCareer growth within a global leader in energy management and automation.\nCollaborative team environment with exposure to engineering, product management, and customer success teams.\n What qualifications will make you successful for this role?\nBachelor’s degree in Engineering (Automation, Electrical, or Electronic preferred).\nMinimum 2-3 years of experience in a similar technical support role (preferred).\nFluency in English (spoken, written, and reading).\nStrong troubleshooting skills for electronic and 3-phase systems.\nAbility to interpret technical diagrams and apply solutions effectively.\nBring your technical talent to a team that values your expertise - apply today!\n Rewards designed for you\nOur Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits-it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.\n* Country-specific programs and initiatives may be available.\n Looking to make an IMPACT with your career?\nWhen you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.\nIMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.\nWe are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.\nBecome an IMPACT Maker with Schneider Electric - apply today!\n€40 billion global revenue\n+9% organic growth\n150 000+ employees in 100+ countries\n\nYou must submit an online application to be considered for any position with us. This position will be posted until filled.\nSchneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. \nAt Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here\n\nSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.","description_format":"text","description_chars":5295,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Energy Management"],"lifecycle":[{"event":"open","at":"2026-10-11T02:14:09Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.808,"p_room":0.9,"age_days":7,"expected_fill_days":13,"reasons":["conf:1","win:mid","comp:junior,brand"],"computed_at":"2026-10-12T00:50:00Z"},"pay":null,"html_url":"https://alion.io/job/schneider-electric-technical-support-engineer","json_url":"https://alion.io/job/schneider-electric-technical-support-engineer.json","meta":{"generated_at":"2026-10-12T00:50:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":613,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1266},"rest":"https://alion.io/mcp/rest/get_company?id=1266"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fschneider-electric-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fschneider-electric-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fschneider-electric-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/schneider-electric-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fschneider-electric-technical-support-engineer"}]}