{"id":3484684,"url":"https://alion.io/job/scholastic-customer-success-agent","title":"Customer Success Agent","company":{"id":94789,"name":"Scholastic","domain":"scholastic.com","url":"https://alion.io/company/scholastic-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":78,"open_postings":10,"ghost_share":0,"stale_share":0.9,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Salesforce","optional":false},{"name":"C#","optional":true}],"status":"closed","first_seen_at":"2026-10-29T21:23:30Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-04T01:44:10Z","board_verified":false,"closed_at":"2026-11-04T01:44:10Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Job Description:\nFull-Time | Remote | $20.00 per Hour\nSchedule: Monday through Friday, 9:00 a.m. to 5:30 p.m. EST\nLocation: Remote\nBilingual (Spanish/English) candidates are encouraged to apply.\nJoin Us in Helping Create Lifelong Readers!\nAt Scholastic Book Fairs, our mission is to inspire a love of reading in children and families. As a Customer Success Agent, you will play a key role in delivering exceptional service to our customers while supporting sales initiatives, special programs, and operational excellence.\nPosition Summary\nThe Customer Success Agent serves as a trusted resource for customers and internal partners by resolving inquiries, addressing concerns, and providing support across a variety of programs and services. This role requires a customer-focused professional who thrives in a fast-paced environment, demonstrates strong problem-solving skills, and is committed to delivering outstanding customer experiences.\nKey Responsibilities\n\nRespond to customer inquiries via phone, email, and other communication channels in a timely, professional, and courteous manner.\nSupport customers across a variety of programs and services, including restocks, financial form assistance, point-of-sale troubleshooting, catalog orders, and related inquiries.\nInvestigate and resolve customer concerns by identifying root causes, determining appropriate solutions, expediting corrections or adjustments, and following through to ensure complete resolution.\nEscalate complex issues as needed while maintaining ownership of the customer experience.\nProvide support for operations and distribution-related inquiries when required.\nAssist with business initiatives and special projects during non-peak periods, including reconfirmations, program conversions, Scholastic Dollars® redemption, collections support, school closure documentation, Fair Order reviews, and inventory right-sizing efforts.\nMaintain a thorough understanding of company products, programs, processes, and policies to effectively support customers and recommend appropriate solutions.\nAccurately document customer interactions and ensure compliance with established policies, procedures, and service standards.\nBuild and maintain strong partnerships with sales teams and cross-functional departments to support customer satisfaction and business goals.\nMeet performance expectations related to productivity, schedule adherence, customer satisfaction, and service levels.\nParticipate in training programs, team meetings, and ongoing development opportunities.\nDemonstrate and support Scholastic's mission, values, and commitment to customer success.\nMaintain regular and reliable attendance and be available to work overtime or adjusted schedules when business needs require.\nWhat We're Looking For\nPassion for providing exceptional customer service and creating positive customer experiences.\nStrong verbal and written communication skills.\nExcellent problem-solving, organizational, and multitasking abilities.\nAbility to work independently while collaborating effectively within a team environment.\nAdaptability and flexibility in a fast-paced, evolving environment.\nStrong attention to detail and commitment to accuracy.\nJoin our team and help make reading accessible, exciting, and rewarding for children across the country.\nQualifications\nJOB REQUIREMENTS\nHigh school diploma or GED required.\nMinimum of two (2) years of customer service, call center, or related business experience required.\nDemonstrated customer service skills, including the ability to professionally handle customer inquiries, resolve complaints, and maintain a positive customer experience.\nProficient in Microsoft Office applications, including Excel, Word, Outlook, and Teams. Experience with Salesforce or similar CRM systems preferred.\nMust have a private or semi-private home office workspace that is free from distractions and excessive background noise.\nHome office workspace must include appropriate furnishings, such as a desk, chair, and adequate lighting to support productivity and professionalism.\nReliable high-speed internet service with minimum speeds of 100 Mbps download and 50 Mbps upload required. Must be capable of connecting directly to the modem through a hardwired connection. Internet speeds must be verified through Speedtest.net.\nStrong organizational, time management, and multitasking skills, with the ability to prioritize work, meet deadlines, and maintain a high level of accuracy and attention to detail.\nStrong mathematical aptitude and analytical skills preferred.\nAbility to thrive in a fast-paced, high-volume call center environment. Previous call center experience is preferred.\nExcellent verbal and written communication skills.\nDemonstrated ability to work collaboratively with others, adapt to changing priorities, and contribute to a positive team environment.\nCommitment to complying with all applicable company policies and local, state, and federal regulations, including OSHA, DOT, and EEOC requirements.\nTime Type:\nFull timeJob Type:\nRegular SeasonalJob Family Group:\nCust Svc & Call CenterLocation Region/State:\nFloridaCompensation Range:\nHourly Rate: 20.00EEO Statement:\nScholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.\nEEO is the Law Poster\nEEO Scholastic Policy Statement\nPay Transparency Provision","description_format":"text","description_chars":5948,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false}]},"benefits":["Home office"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Books","Publishing"],"lifecycle":[{"event":"open","at":"2026-10-29T21:23:30Z"},{"event":"close","at":"2026-11-04T01:44:10Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5 · green card filings: 1","filings_12m":5,"filings_prev_12m":5,"green_card_filings_12m":1,"median_offered_wage_usd":147500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/scholastic-customer-success-agent","json_url":"https://alion.io/job/scholastic-customer-success-agent.json","meta":{"generated_at":"2026-11-04T22:52:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1035,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":94789},"rest":"https://alion.io/mcp/rest/get_company?id=94789"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscholastic-customer-success-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscholastic-customer-success-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscholastic-customer-success-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scholastic-customer-success-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscholastic-customer-success-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3484684}},{"tool":"search_jobs","arguments":{"company":"scholastic.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3484684},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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