{"id":3526040,"url":"https://alion.io/job/school-of-coding-ai-it-manager","title":"IT Manager","company":{"id":689791,"name":"School of Coding & AI","domain":"schoolofcodinguk.com","url":"https://alion.io/company/schoolofcodinguk","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":154000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":73},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"ISO 27001","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-30T14:09:21Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T21:40:54Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"School of Coding & AI is looking for an experienced, technically capable IT Manager to lead our IT function as we expand our higher education provision.\nYou’ll need to be comfortable building infrastructure, getting new sites ready for teaching and resolving technical issues yourself when needed. Alongside this, you’ll develop a small IT team and establish a well-organised helpdesk that gives staff and students timely, effective support.\nThis role will suit someone who has delivered reliable IT services in a fast-paced organisation, understands the pressures of supporting a large user base with a small team, and can turn growing demand into clear priorities and practical improvements.\nWhat you’ll be doing\nBuild infrastructure and launch new sites\nPlan and deliver IT infrastructure for new campuses, from connectivity and network configuration through to classroom technology and user access.\nConfigure and maintain routers, switches, firewalls, Wi-Fi access points and wireless networks.\nTroubleshoot connectivity, routing, coverage and capacity issues to keep teaching and business operations running.\nCoordinate suppliers, installations and testing so new sites are ready for staff and students on opening day.\nCreate a responsive IT helpdesk\nEstablish and run a structured helpdesk supporting more than 4,000 students and staff across our sites.\nIntroduce clear ticket logging, prioritisation, ownership and escalation processes, with service targets that reflect operational needs.\nManage workloads across a small team, ensuring urgent issues receive attention and users receive clear updates.\nTrack response times, resolution times, backlogs and recurring problems, using the findings to improve support.\nDevelop practical guidance, self-service resources and repeatable processes that help the team support users efficiently.\nManage systems, devices and security\nOversee Microsoft 365, Azure, Active Directory, cloud services, user accounts and access permissions.\nManage laptop deployment, configuration, updates, software licensing and IT asset records.\nConfigure and manage BitLocker encryption, securely maintain recovery keys and resolve issues with BitLocker-protected laptops.\nMaintain effective patching, endpoint protection, backups and disaster recovery arrangements.\nLead the technical response to cyber security incidents and strengthen security awareness across the organisation.\nLead the team and support growth\nCoach and develop the IT team, set clear expectations and remain actively involved in technical delivery.\nWork with academic and professional services teams to support learning platforms, student systems and classroom technology.\nLead IT projects and develop an achievable improvement plan aligned with organisational growth.\nManage budgets, procurement, suppliers and contracts, balancing service quality with value for money.\nMaintain accurate documentation and report to senior leaders on service performance, risks and investment priorities.\nRequirements\nEssential\nExperience managing IT services and leading a small team in a fast-paced organisation with a large user base.\nProven experience building or substantially upgrading IT infrastructure and setting up new sites.\nPractical experience configuring and troubleshooting routers, switches, firewalls and Wi-Fi networks.\nStrong working knowledge of Microsoft 365, Azure, Active Directory and Windows device management.\nPractical experience deploying and managing BitLocker, including recovery key management and troubleshooting locked devices.\nExperience establishing or improving an IT helpdesk, including ticket workflows, service targets and escalation processes.\nA sound understanding of cyber security, access controls, backups and business continuity.\nExperience delivering IT projects and managing suppliers, procurement and budgets.\nDesirable\nExperience in higher education, education or another multi-site environment.\nKnowledge of learning management systems, student information systems and education technology.\nExperience with Microsoft Intune or other centralised device management tools.\nKnowledge of Cyber Essentials, ISO 27001 or similar security frameworks.\nRelevant IT qualifications or certifications, such as ITIL, Microsoft, Azure, Cisco or cyber security credentials.\nWhy join School of Coding & AI?\nYou’ll have a direct influence on how our IT function develops, from the infrastructure supporting new campuses to the quality of support students and colleagues receive each day.\nWorking with the Senior Leadership and teams across the organisation, you’ll help shape technology investment, develop your team and build services that can keep pace with our growth.\nBenefits\nSalary from £40,000 to £48,000 depending on experience \n28 days annual leave plus 8 days bank holiday \nPension scheme \nEmployee Assistant Programme \nStrong CPD and development opportunities \nCompany and social events\nRetail discounts through Bright 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