{"id":2919734,"url":"https://alion.io/job/school-of-coding-ai-it-support","title":"IT Support","company":{"id":689791,"name":"School of Coding & AI","domain":"schoolofcodinguk.com","url":"https://alion.io/company/schoolofcodinguk","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":96,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0.25,"time_to_fill_p50_days":38,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28000,"max":32000,"currency":"GBP","period":"year","gross":null,"usd_annual":42803},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false},{"name":"Active Directory","optional":true},{"name":"Microsoft Entra ID","optional":true}],"status":"live","first_seen_at":"2026-10-20T11:38:52Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T21:00:21Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About School of Coding & AI\nSchool of Coding & AI is a growing education provider delivering programmes across Coding, Computer Science, AI, Business and Higher Education. As we continue to grow, reliable IT support is critical keeping staff and students productive, connected and secure.\nAbout the role\nWe are looking for a hands on and dependable IT Support Officer to take ownership of day to day hardware support across the organisation.\nThis role will focus heavily on laptop provisioning, hardware setup, software updates, stock control and 1st/2nd line support for staff. You will play a key part in making sure devices are set up properly, issues are resolved quickly, and both staff and students have access to secure, up to date technology.\nThis is a practical role for someone who enjoys solving problems, staying organised and being the go to person for IT support across the business.\nWhat you'll be doing\nAs an IT Support Officer, you will:\nSet up, configure and deploy laptops and other IT equipment for new starters and existing staff.\nProvide 1st and 2nd line technical support for hardware, software, user access and general IT issues.\nTroubleshoot laptop, printer, connectivity, peripheral and account related issues.\nEnsure staff and student devices are kept up to date with required software, patches and security updates.\nManage IT stock including laptops, chargers, accessories and other equipment, keeping accurate records of allocation, returns and availability. \nSupport user onboarding and offboarding, including device setup, account creation, permissions and asset recovery.\nMaintain IT asset registers and ensure all devices are logged, tracked and properly assigned.\nEscalate more complex issues where needed and work with third party suppliers or support partners to resolution.\nSupport the maintenance of Microsoft Office or similar business systems, including password resets, user setup and access support. \nAssis with maintaining basic IT security standards across devices and users. \nHelp ensure IT support processes are organised, documented and followed consistently.\nProvide responsive, user friendly support to staff with varying levels of technical confidence. \nRequirements\nWhat we're looking for:\nYou are practical, organised and comfortable dealing with a high volume of day to day IT issues. You take pride in keeping devices running properly, staying on top of updates and giving users confidence that problems will be dealt with properly.\nEssential\nPrevious experience in an IT support role, including 1st and 2nd line support.\nExperience setting up and managing laptops and other user hardware at scale.\nExperience managing IT stock, asset registers or equipment allocation.\nGood working knowledge of Windows laptops and common business software.\nExperience supporting Microsoft 365 and G-Suite, user accounts and access issues. \nConfidence troubleshooting hardware, software and basic networking issues.\nStrong organisational skills with the ability to manage competing priorities.\nClear communication skills and a helpful, service led approach.\nDesirable\nExperience supporting both staff and student or end user environments.\nExperience with Active Directory, Entra ID or similar user administration tools.\nKnowledge of patch management, software deployment and endpoint security best practice. \nFamiliarity with ticketing systems and IT documentation processes.\nCompTIA A+, Network+ or similar IT qualification.\nDegree, diploma or relevant technical certification in IT, Computing or a related field. \nWhy join us\nA broad, hands on IT role with real ownership.\nOpportunity to shape and improve IT support processes as the organisation grows.\nVaried work across hardware, support, software updates and stock management.\nSupportive team environment with room to develop. \nBenefits\nSalary from £28,000 to £32,000 per year, depending on experience.\nGenerous annual leave entitlement.\nPension Scheme.\nEmployee Assistance Programme.\nCompany events.\nRetail discounts through Bright Exchage","description_format":"text","description_chars":4034,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Company events"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Bootcamps"],"lifecycle":[{"event":"open","at":"2026-10-20T11:38:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":38,"reasons":["conf:9","win:early"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":42803,"is_top_pay":false},"html_url":"https://alion.io/job/school-of-coding-ai-it-support","json_url":"https://alion.io/job/school-of-coding-ai-it-support.json","meta":{"generated_at":"2026-10-22T06:39:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1710,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689791},"rest":"https://alion.io/mcp/rest/get_company?id=689791"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fschool-of-coding-ai-it-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fschool-of-coding-ai-it-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fschool-of-coding-ai-it-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/school-of-coding-ai-it-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fschool-of-coding-ai-it-support"}]}