{"id":2936327,"url":"https://alion.io/job/school-of-coding-ai-receptionist","title":"Receptionist","company":{"id":689791,"name":"School of Coding & AI","domain":"schoolofcodinguk.com","url":"https://alion.io/company/schoolofcodinguk","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":48000,"period":"year","method":"role_country_seniority_unknown","sample_n":504},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T16:09:25Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-01T04:33:31Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"About School of Coding & AI\nSchool of Coding & AI is one of the fastest growing education providers, delivering high quality career focused programmes across Coding, AI, STEM, Health and Social Care, Business and related areas.\nEstablished in 2017, we work with schools, colleges, universities and employer to provide education that leads to real outcomes. Our focus is simple: student first, always.\nWe are a growing, ambitious organisation, building our team and looking for proactive, collaborative individuals who are comfortable working in a fast paced environment where ideas are encouraged.\nAbout the Role\nWe are seeking a confident, professional Receptionist to deliver a welcoming, efficient and well organised front of house services.\nYou will act as the first point of contact for visitors, callers and internal colleagues, ensuring every interaction reflects our commitment to excellent customer care and smooth operational support.\nThis role will also involve weekend work.\nWhat you'll be doing\nProvide a warm, professional and efficient reception experience, ensuring all visitors and callers feel welcomed and supported.\nActing as the first point of contact for enquiries, handling all interactions promptly, courteously and with a strong focus on customer satisfaction.\nMaintaining the reception area, processes and systems to ensure they run smoothly, safely and in line with organisational expectations.\nManaging incoming enquiries, signposting accurately, and ensuring information is recorded, passed on or escalated appropriately.\nCarrying out a range of administrative tasks that support the wider organisation, including documentation, bookings, scheduling and coordination tasks.\nSupporting internal teams by ensuring messages, enquiries and requests are handled accurately and efficiently.\nResponding to unexpected situations calmly and proactively, ensuring issues are resolved or escalated appropriately.\nEnsuring reception practices meet organisational policies, safeguarding expectations, confidentiality requirements and health and safety standards. \nRequirements\nWhat we're looking for\nEssential\nExcellent verbal and written communication skills.\nFriendly, professional, and approachable manner.\nStrong customer service skills.\nGood telephone etiquette.\nOrganised and able to manage multiple tasks.\nReliable, punctual, and dependable.\nBasic computer skills (Microsoft Office, Email, Data Entry).\nAttention to detail and accuracy.\nAbility to remain calm under pressure.\nGood time management and priortisation skills.\nAbility to maintain confidentiality. \nTeamwork and interpersonal skills.\nDesirable\nPrevious experience in a receptionist or customer service role.\nKnowledge of appointment booking systems or office management software.\nKnowledge of the education industry.\nFlexible and adaptable to changing workloads. \nPositive attitude and willingness to learn.\nBasic knowledge of health and safety procedures. \nWhy join us\nThis is a fantastic opportunity to play a key role in creating a positive first impression and supporting the smooth running of the organisation. 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