{"id":3616981,"url":"https://alion.io/job/school-of-coding-ai-student-support-advisor","title":"Student Support Advisor","company":{"id":689791,"name":"School of Coding & AI","domain":"schoolofcodinguk.com","url":"https://alion.io/company/schoolofcodinguk","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27000,"max":32000,"currency":"GBP","period":"year","gross":null,"usd_annual":42928},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T16:52:26Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T02:24:17Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About School of Coding\nSchool of Coding & AI is one of the UK's fastest growing education providers, delivering high quality, career focused programmes across, Coding, AI, STEM, Health and Social Care, Business and related areas.\nEstablished in 2017, we work with schools, colleges, universities and employers to provide education that leads to real outcomes. Our focus is simple: student first, always.\nWe deliver Higher Education programmes in partnership with the University of Wolverhampton, Harper Adams University and the University of Brighton. As we continue to expand across the UK and internationally, we are strengthening our Student Support team to ensure our learners receive the guidance, encouragement and support they need to succeed.\nAbout the Role\nWe are looking for a Student Support Advisor to join our growing Student Support team with a January 2027 start date.\nYou will play an important role in supporting students with their day-to-day needs, helping them navigate challenges, access the right support and remain engaged with their studies. Building positive relationships will be central to the role, alongside identifying students who may need additional guidance and working with colleagues to improve student wellbeing, engagement and retention.\nThis is an opportunity for someone who is approachable, proactive and passionate about helping students overcome barriers, feel part of the community and achieve their potential.\nWhat You'll Be Doing\nAct as a key point of contact for students, providing approachable and responsive support with day-to-day queries and concerns.\nBuild positive relationships with students, creating an environment where they feel comfortable seeking help and guidance.\nListen to students' concerns, help identify their needs and provide appropriate advice, guidance or signposting to specialist services. \nMonitor student engagement and identify those who may be experiencing difficulties or becoming disengaged from their studies. \nProactively check in with students who may need additional support, encouraging them to access available resources and remain engaged with their learning. \nSupport students experiencing personal, attendance or practical challenges that may affect their attendance, wellbeing or progress. \nWork collaboratively with academic teams and colleagues across Student Support to address concerns and understand the support available.\nSupport student inductions, welcome activities and initiatives that help learners settle into their studies and understand the support available.\nHelp promote an inclusive and supportive learning environment where students from different backgrounds feel welcomed and respected. \nGather student feedback, identify common concerns and contribute ideas to improve the overall student experience.\nMaintain accurate records of student interactions, concerns, actions and follow up activity, ensuring confidentiality is maintained.\nSupport student wellbeing, engagement and retention initiatives, helping students overcome barriers and make the most of their educational opportunities.\nRequirements\nAbout You\nFriendly, approachable and confident building relationships with students from a wide range of backgrounds.\nA strong communicator who can listen carefully, respond sensitively and provide appropriate guidance.\nEmpathetic and understanding, with the ability to recognise when a student may be struggling or require additional support.\nProactive in identifying concerns, following up with students and helping resolve issues where possible.\nOrganised, reliable and able to manage competing priorities while maintaining accurate records.\nConfident working collaboratively with academic teams and other support services.\nAble to maintain appropriate professional boundaries, handle sensitive information confidentially and recognise when to escalate concerns. \nPositive and solutions focused, with a genuine commitment to improving student wellbeing, engagement and success.\nComfortable working independently while contributing to a wide Student Support team. \nAvailable to start in January 2027.\nExperience in student support, pastoral care, student services, advice and guidance, or similar people focused role would be beneficial.\nWhy Join Us\nThis is an opportunity to make a meaningful difference to students' lives as part of a growing education provider.\nYou'll help students navigate challenges, access the support they need and feel confident in their ability to succeed. Working closely with colleagues across the organisation, you'll contribute to a supportive learning environment where students are encouraged to overcome barriers, stage engaged and achieve their potential.\nAt School of Coding & AI, student first, always is more than a slogan. It is central to how we support our learners and the experiences we aim to create.\nBenefits\nSalary from £27,000 to £32,000 depending on experience.\n28 days annual leave plus 8 days bank holiday.\nPension Scheme.\nEmployee Assistance Programme.\nStrong CPD and development opportunities.\nCompany and social events.\nRetail discount through Bright Exchange. \nStart date: January 2027\nWorking pattern: Includes weekend work (with two days off, totaling 40 hours a week)","description_format":"text","description_chars":5236,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Bootcamps"],"lifecycle":[{"event":"open","at":"2026-11-02T16:52:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":38,"reasons":["conf:3","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":42928,"is_top_pay":false},"html_url":"https://alion.io/job/school-of-coding-ai-student-support-advisor","json_url":"https://alion.io/job/school-of-coding-ai-student-support-advisor.json","meta":{"generated_at":"2026-11-04T05:25:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8439,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689791},"rest":"https://alion.io/mcp/rest/get_company?id=689791"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fschool-of-coding-ai-student-support-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fschool-of-coding-ai-student-support-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fschool-of-coding-ai-student-support-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/school-of-coding-ai-student-support-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fschool-of-coding-ai-student-support-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3616981}},{"tool":"search_jobs","arguments":{"company":"schoolofcodinguk.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3616981},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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