{"id":918436,"url":"https://alion.io/job/schoolinks-customer-success-manager-smb-scale-team-2","title":"Customer Success Manager, SMB / Scale Team","company":{"id":689370,"name":"SchooLinks","domain":"schoolinks.com","url":"https://alion.io/company/schoolinks","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-11-06T14:11:17Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"The Schoolinks Customer Success Team is continuing to grow as we bring on new customers. We're looking for passionate, customer centric individuals to be the next Customer Success Managers. We are looking for team members to support our smaller school districts across the country. This will involve high levels of using data to drive strategy, project management and organization.\nYour Responsibilities will include...\nWork in a collaborative team to meet engagement, usage, and renewal targets for your portfolio of districts.\nAssess usage, engagement, and outcome data to determine health and action needed at each of your districts. \nBuild and maintain director and executive level relationships at each of your districts. \nFacilitate renewal process (quote, verbal approval, signature) for your districts. \nProvide well-structured customer feedback to our Product Team, collected during the various customer engagements.\nContinuously define, document problems and challenges faced by our districts.\nKeep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.\nRequirements\n3+ Years Professional Experience\n1+ years experience in implementation and customer success for a SaaS company (ideally in the K12 or EdTech industry)\nStrong ability to multi-task and manage a large book of business\nExperience or Ability to work in a remote environment.\nStrong interpersonal skills\nProject management skills (understand task dependencies/sequence and manage of tasks)\nPositive attitude - you can stay optimistic in high stress situations\nProactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment - you know when and how to find the right information when you need it.\nAbility to close renewal and multi-thread to discover expansion opportunities.\nTechnical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required\nAbility to Travel 10% of the time to customer meetings, trainings, occasional conferences and company offsite events (This is mostly during back to school season, August - October).\nBenefits\nA reasonable estimate of the on track earnings range for this position ( base plus bonus) is $70,000 - $90,000 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant’s skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.\nSchooLinks is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.\n100% health care coverage for Employee\n401K with company matching\nDental & Vision \nParental Leave\nSubsidized gym membership\nRemote work stipend \nAnnual team offsite","description_format":"text","description_chars":3055,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Gym membership","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms","Career Services"],"lifecycle":[{"event":"open","at":"2026-09-14T22:20:26Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":1,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.527,"p_room":0.45,"age_days":53,"expected_fill_days":34,"reasons":["conf:5","win:tail"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/schoolinks-customer-success-manager-smb-scale-team-2","json_url":"https://alion.io/job/schoolinks-customer-success-manager-smb-scale-team-2.json","meta":{"generated_at":"2026-11-06T15:23:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28655,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":689370},"rest":"https://alion.io/mcp/rest/get_company?id=689370"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fschoolinks-customer-success-manager-smb-scale-team-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fschoolinks-customer-success-manager-smb-scale-team-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fschoolinks-customer-success-manager-smb-scale-team-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/schoolinks-customer-success-manager-smb-scale-team-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fschoolinks-customer-success-manager-smb-scale-team-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":918436}},{"tool":"search_jobs","arguments":{"company":"schoolinks.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":918436},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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