{"id":1386847,"url":"https://alion.io/job/schoolsfirst-fcu-genesys-cloud-engineer-telecom-network-engineer","title":"Genesys Cloud Engineer (Telecom Network Engineer)","company":{"id":1819672,"name":"SchoolsFirst FCU","domain":"schoolsfirstfcu.org","url":"https://alion.io/company/schoolsfirstfcu","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riverside, United States","Sacramento, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":96110,"max":153777,"currency":"USD","period":"year","gross":null,"usd_annual":153777},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GCP","optional":false},{"name":"PCI DSS","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"TCP/IP","optional":false},{"name":"WebRTC","optional":false}],"status":"live","first_seen_at":"2026-05-18T00:00:00Z","employer_posted_date":"2026-05-18","last_verified_at":"2026-10-20T23:34:55Z","board_verified":true,"closed_at":null,"days_open":156,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":156},"description":"We’re always looking for diverse, talented, service-oriented people to join our exceptional team.\nGenesys Cloud Engineer (Telecom Network Engineer)The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.\nPay Range:\n$96,110.00 - $153,777.00Scheduled Weekly Hours:\n40What You’ll Be Doing\nResponsible for effective design, administration, configuration, installation, provisioning, monitoring and troubleshooting to ensure availability, capacity and performance of Contact Center systems, is achieved. Perform assigned duties as listed in RACI model(s) and under general direction from manager. Collaborate with peers, architects, project managers, managers and business stakeholders on design, strategy and project activities.\nSupport SchoolsFirst’s complex telecommunications infrastructure, with a focus on one or more key functional areas: Routing and Switching, Voice & Collaboration and Contact Center\nDesign, install and configure systems for the telecommunications infrastructure, using best practice principles\nDesign and implement highly available solutions, in order to minimize repair and recovery efforts from hardware or software failures\nPerform tasks to ensure system availability and reliability, including daily monitoring, ongoing performance tuning and optimization, and OS and application patching\nDocument Standard Operating Procedures (SOPs) for current system administration, while developing innovative and automated approaches for those processes which can be improved\nTroubleshoot, resolve and provide root cause analysis of complex system and user issues, independently or through coordination with 3rd party vendor support\nCollaborate with team members, service stakeholders and vendors to fulfill service and enhancement requests\nManage vendor relationships by defining objectives, maintaining regular communication and establishing KPI’s to assess vendor performance\nSupport ongoing improvements, including periodic failover and testing efforts, of disaster recovery and business continuity solutions\nForecast, recommend, and implement capacity planning\nProvide after-hours maintenance and support as needed\nProvide world-class end-user service and technical support\nObtain relevant certifications based on the Certification Path identified by management\nConsistently strive to make improvements to our processes and technology\nParticipate in regularly scheduled huddles and meetings; report on individual metrics, analyze deviations, and discuss areas of improvement with the team as a whole\nOn call rotation supporting the production environment 24x7x365.\nAdditional Job Functions\nPerforms other duties as assigned\nComplies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions\nQualifications\nBachelor's Degree with a technical major, such as engineering or computer science or equivalent years of experience required\n5-7 years of contact center application and IP telephony experience required\n GCX-GCP Genesys Cloud CX Certified Professional preferred\n GCX-GCD Genesys Cloud CX Certified Developer preferred\n GCX-ARC Genesys Cloud Architect Certification \n GCP-GC Genesys Cloud Certified Professional \n GCD-GC Genesys Cloud Certified Developer \nKnowledge, Skills, and Abilities\nAdvanced knowledge of UC/CC applications with 4+ years of experience with applications such as: Genesys, Cisco Unified Contact Center Enterprise, Avaya, Five9, 8x8… \nAdvanced knowledge of IP telephony architecture with 3+ years of practical experience with SIP trunks, SBCs, Media Gateways, FXS/FXO, Codecs… \nAdvanced knowledge of UC/CC technologies (e.g. IVR, APIs, ACD, WFM/WFO, Omnichannel communications…) \nAdvanced knowledge of voip protocols (e.g., SIP/SDP, RTP/SRTP, WebRTC, MGCP…) \nIntermediate knowledge of network communication as defined by TCP/IP and OSI models \nIntermediate knowledge of POTS, DS1/T1, E1, DS3, OC3, FE, GigE and 10GigE. \nIntermediate knowledge monitoring tools for SNMP, packet capturing and application log files \nIntermediate knowledge of operating systems, servers and storage. \nIntermediate knowledge of CoS and QoS designs, configurations and support. \nIntermediate knowledge of audit and security best practices (CCPA, PII, PCI DSS, ISO). \nAdditional Knowledge, Skills, and Abilities\nAdvanced knowledge of UCaaS/CCaaS, with 2+ years of practical experience with Genesys Cloud\nSupport ongoing designs, implementations and management of Genesys Cloud’s Contact Center solution\nMonitor, analyze and report on contact center performance using analytic tools for forecasting, metrics, and KPI’s.\nSupport capacity planning, load testing and performance tuning, to ensure optimal performance of the contact center systems.\nManage cloud services vendor(s), monitoring ticket escalations, coordinating upgrades and holding them accountable to contractual SLA’s and obligations.\nCollaborate with cross-functional teams to ensure successful delivery of organizational projects, which require integration through Genesys Cloud APIs\n• Work closely with internal departments to understand their business requirements, in order to provide customized contact center solutions.\nSchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring\nAt SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.\nSchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.\nThis organization participates in E-Verify.","description_format":"text","description_chars":6795,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Credit Unions & Cooperative Banks"],"lifecycle":[{"event":"open","at":"2026-09-28T10:26:40Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.412,"p_room":0.28,"age_days":156,"expected_fill_days":39,"reasons":["conf:6","velocity","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":153777,"is_top_pay":true},"html_url":"https://alion.io/job/schoolsfirst-fcu-genesys-cloud-engineer-telecom-network-engineer","json_url":"https://alion.io/job/schoolsfirst-fcu-genesys-cloud-engineer-telecom-network-engineer.json","meta":{"generated_at":"2026-10-21T09:12:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13033,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1819672},"rest":"https://alion.io/mcp/rest/get_company?id=1819672"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fschoolsfirst-fcu-genesys-cloud-engineer-telecom-network-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fschoolsfirst-fcu-genesys-cloud-engineer-telecom-network-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fschoolsfirst-fcu-genesys-cloud-engineer-telecom-network-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/schoolsfirst-fcu-genesys-cloud-engineer-telecom-network-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fschoolsfirst-fcu-genesys-cloud-engineer-telecom-network-engineer"}]}