{"id":1386833,"url":"https://alion.io/job/schoolsfirst-fcu-it-application-support-representative-iii","title":"IT Application Support Representative III","company":{"id":1819672,"name":"SchoolsFirst FCU","domain":"schoolsfirstfcu.org","url":"https://alion.io/company/schoolsfirstfcu","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sacramento, United States","United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":118000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":438},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AppDynamics","optional":false},{"name":"Dynatrace","optional":false},{"name":"ITIL","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Splunk","optional":false},{"name":"UiPath","optional":false}],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-23T03:41:23Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"We’re always looking for diverse, talented, service-oriented people to join our exceptional team.\nIT Application Support Representative IIIThe pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.\nPay Range:\n$33.51 - $50.27Scheduled Weekly Hours:\n40What You’ll Be Doing\nServes as a senior individual contributor and subject matter expert responsible for the operational health, stability, and performance of the credit union's core application portfolio and approximately 6,000 daily automations executed across Symitar, OpCon, UiPath, and Axway. Proactively monitors and reports on environmental health, leads the triage and resolution of complex job, file transfer, and core application incidents, and partners with IT Automation Engineers, IT Core Development, and business application owners to enhance the reliability and effectiveness of the production environment. Owns the operational readiness of new automations and the onboarding of applications into the managed services model, expanding operational support beyond core platforms to applications such as Patriot Officer, ACH systems, and other business applications. Manages small- to medium-sized operational initiatives and serves as the primary escalation point for Level 1 and Level 2 operators. Performs responsibilities as defined within applicable RACI models under the direction of the Manager while contributing to continuous improvement, service reliability, and operational excellence.\nServes as a subject matter expert for the operational health of Symitar, OpCon, UiPath, and Axway, and the large volume of daily automations they execute.\nLeads triage, root cause analysis, and resolution of complex production incidents impacting core processing, batch jobs, RPA workloads, and file transfer operations.\nProactively monitors environmental health, including job throughput, queue depth, file SLA attainment, error rates, and automation success rates; reports KPIs, trends, and optimization recommendations to management.\nPartners with IT Automation Engineers on production readiness reviews, deployment of new automations and schedules, and continuous feedback loops that improve reliability and supportability.\nPartners with IT Core Development on Symitar release and code promotion practices, including operational verification, backout planning, and post-deployment monitoring.\nOwns the operational onboarding of new business applications into the managed services model, expanding operational support and coverage.\nCoordinates operational aspects of releases and system changes; ensures change management, release management, and quality assurance practices align with ITIL principles.\nManages vendor support cases and escalations with core application vendors to identify root causes and drive timely remediation.\nProvides operational input into capacity planning, schedule design, and resiliency improvements across the core application environment.\nLeads recovery efforts for high-impact processing events and owns operational communications during production incidents.\nMentors and coaches Level I and Level II representatives; performs peer reviews of operational changes, runbooks, and shift handoff documentation.\nSupports disaster recovery and business continuity planning, testing, and execution for core application systems.\nServes in a 24x7 on-call rotation as a senior support resource for the production environment.\nAdditional Job Functions\nPerforms other duties as assigned\nComplies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.\nQualifications\nHigh School Diploma or GED required\n3-5 years of prior related experience required\n ITIL Foundation required\n OpCon Operator/Administrator Certification preferred\n Symitar/Episys Operations Training preferred\n UiPath Orchestrator-related Certification preferred\n Axway Operations Training preferred\nKnowledge, Skills, and Abilities\nAdvanced operation and troubleshooting of OpCon, including schedule design review, frequency analysis, and failure pattern analysis. \nSymitar/Episys operational expertise, including familiarity with PowerOn/RepGen execution, SymConnect/file delivery integrations, and core processing cycles. \nUiPath Orchestrator operational expertise - queues, assets, triggers, robot fleet health, and production troubleshooting in partnership with IT Automation Engineers. \nAxway/managed file transfer operations, certificate/key lifecycle awareness, and partner onboarding from an operations perspective. \nOperational onboarding of business applications (ACH, Patriot Officer, and similar) into a managed-services model. \nMonitoring and observability tooling (e.g., Splunk, SolarWinds, Dynatrace/AppDynamics, native platform dashboards) and KPI reporting. \nITIL practices for incident, problem, change, and release management. \nScripting for operational efficiency (PowerShell, Python, or Bash) sufficient to read, modify, and execute automation aids. \nCompliance and regulatory awareness (SOX, NCUA, PCI) as applied to core application operations. \nProject management and ability to lead operational initiatives. \nStrong oral, written, and interpersonal communication skills. \nPrior experience in Financial Services and/or Credit Union preferred. \nAdditional Knowledge, Skills, and Abilities\nAbility to maintain composure and lead clearly during high-pressure, member-impacting production incidents.Strong understanding that this team operates the financial heartbeat of the credit union - accuracy, timeliness, and auditability are paramount.\nComfortable serving as the Run partner to Build teams (IT Automation Engineers, IT Core Development) receiving handoffs and owning production outcomes end-to-end.\nSchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring\nAt SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.\nSchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.\nThis organization participates in E-Verify.","description_format":"text","description_chars":7361,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Credit Unions & Cooperative Banks"],"lifecycle":[{"event":"open","at":"2026-09-28T10:26:40Z"}],"visa":[],"liveness":{"score":28,"band":"fade","label":"Fading","p_open":1,"p_active":0.633,"p_room":0.45,"age_days":38,"expected_fill_days":21,"reasons":["conf:26","velocity","win:tail"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/schoolsfirst-fcu-it-application-support-representative-iii","json_url":"https://alion.io/job/schoolsfirst-fcu-it-application-support-representative-iii.json","meta":{"generated_at":"2026-10-24T19:02:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27890,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1819672},"rest":"https://alion.io/mcp/rest/get_company?id=1819672"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fschoolsfirst-fcu-it-application-support-representative-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fschoolsfirst-fcu-it-application-support-representative-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fschoolsfirst-fcu-it-application-support-representative-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/schoolsfirst-fcu-it-application-support-representative-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fschoolsfirst-fcu-it-application-support-representative-iii"}]}