{"id":3688779,"url":"https://alion.io/job/schreder-crm-business-analyst","title":"CRM Business Analyst","company":{"id":5308,"name":"Schréder","domain":"schreder.com","url":"https://alion.io/company/schreder","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kyiv, Ukraine","Ternopil, Ukraine"],"countries":["UA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T13:11:44Z","employer_posted_date":null,"last_verified_at":"2026-11-03T13:11:44Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Job Description\n\nOverall responsibility to analyze and define the business processes, related operational procedures and working methods for the assigned domain\n\nIdentify opportunities for system efficiency improvements and review them with the Business Process Owner (BPO) for approval.\n\nChallenge the local business requirements to accept the current D365 functionalities as standard with limited exceptions\n\nGather business requirements, deliver the required acceptance criteria, and discuss these with the Group IT analysts where applicable to understand the impact on the system set-up\n\nTest the provided development solutions (RFC’s), evaluate the functionality and fit to the acceptance criteria together with the domain lead\n\nAssist in training of local key users on D365 specifically CRM\n\nProvide support to the data cleaning team (Ukraine) (normally done before an entity goes live) and support processes to maintain data quality\n\nWork with the Ukraine team to provide Hypercare support after roll-outs\n\nProvide second line support after hypercare (i. e . review issues of go live countries, find solutions, analyse root cause) and provide support to the Ukraine team on CRM tickets raised.\n\nSupport the key users in the definition and gathering of the user acceptance test scenarios \n\nProvide key user Support during the User Acceptance Training \n\nUpdate domain work instructions when applicable \n\nProvide day to day operational support/guidance to the commercial entities where required\n\nOverall responsible for the yearly Customer Survey Project\n\nAccess control - 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