{"id":3033799,"url":"https://alion.io/job/schroders-senior-client-support-specialist","title":"Senior Client Support Specialist","company":{"id":1759316,"name":"Schroders","domain":"schroders.com","url":"https://alion.io/company/schroders-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":164000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-21T15:53:36Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T17:11:30Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Who we’re looking for\nThe Client Support Team will be initially formed with the transfer of the administrative support for our Family Office Services and the recently created Provider Administration function. The roles and responsibilities of this team will find new, more efficient ways of working, and really challenge and move forward our operating model. A key target will be to free up resources within the client teams to focus on high value client work.\nAbout Us\nSchroders is a global investment manager which provides active asset management, wealth management and investment solutions. We aim to provide excellent investment performance to clients through active management. We serve a diverse client base that includes pension schemes, insurance companies, sovereign wealth funds, endowments, foundations, high net worth individuals, family offices, as well as end clients through partnerships with distributors, financial advisers, and online platforms.\nEstablished in 1804, we have around 5,500 people across 36 global locations. Schroders' success can be attributed to its diversified business model, spanning different asset classes, client types and geographies.\nThe base\nWe moved into our new HQ in the City of London in 2018. We’re close to our clients, in the heart of the UK’s financial centre and we have everything we need to work flexibly.\nWhat you'll do\nReview processes within the client team area and identify any areas for improvement. \nLiaise with Team Heads and senior stakeholders to review the key target areas in scope.\nEffectively liaise with the Front Office to complete required tasks to high standard.\nCo-ordinate processes of work between the client teams and the Service Centre.\nAccurately input and process requests in a timely manner.\nHave a very high attention to detail in support of your role and communication to the team.\nEnsure appropriate scanning and record-keeping of relevant documentation.\nBecome involved in projects and committees, helping to maintain and improve standards and processes across the Client Support Team.\nProvide proactive and efficient administration support to the client teams and team colleagues, in support of customer service excellence for new and existing clients.\nKeep client teams up to date with relevant information relating to client issues. \nEmbody the core Schroders’ values of Excellence, Innovation, Teamwork, Passion and Integrity in all aspects of your work.\nWhere required, act as the lead on assigned projects ensuring they are completed within the deadline and in compliance with regulatory requirements. \nAssist with developing and maintaining procedures for the team, to manage and control the associated risks.\nDeputise for the Team Manager when required.\nAssist other teams within the Client Operations department when required.\nThe knowledge, experience and qualifications you need\nA level or equivalent.\nOperations and client service experience within a Wealth Management environment.\nGood knowledge and experience of collaboration and teamwork.\nExcellent IT skills, especially with the Microsoft Office suite.\nGood understanding of the UK Money Laundering Regulations, JMLSG Guidance and HMRC Tax requirements.\nThe knowledge, experience and qualifications that’ll help\nMaintains high professional standards of conduct and practice.\nVery good administration skills, with high level of accuracy and attention. \nAbility and willingness to learn processes and procedures. \nExcellent written and oral communication skills at all levels, both internally and externally. \nExcellent telephone skills and experience in client liaison. \nAble to work under pressure, prioritise workload and work to deadlines. \nAble to work autonomously/pro-actively. \nSelf-motivated and enthusiastic. \nExcellent at working in a team, and with other teams. \nSomeone with a real attention to detail. \nFlexible, curious and willing to learn.\nWe Recognise Potential, Whoever You Are\nOur purpose is to deliver excellent investment performance to clients through active management. We believe diverse perspectives and an inclusive culture help us make better decisions and achieve better outcomes for our clients. That's why inclusion is a strategic priority for us, and we are an equal opportunities employer. You are welcome here, regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background, or any other protected characteristic.\nWe will consider flexible working arrangements for all roles and provide reasonable accommodations to support applicants and employees, including those with neurodiversity, disability, or physical and mental health needs. For more information, please visit our FAQs.","description_format":"text","description_chars":4720,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Asset Management & Funds","Private Equity"],"lifecycle":[{"event":"open","at":"2026-10-21T20:57:55Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":20,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/schroders-senior-client-support-specialist","json_url":"https://alion.io/job/schroders-senior-client-support-specialist.json","meta":{"generated_at":"2026-10-24T21:25:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31453,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1759316},"rest":"https://alion.io/mcp/rest/get_company?id=1759316"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fschroders-senior-client-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fschroders-senior-client-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fschroders-senior-client-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/schroders-senior-client-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fschroders-senior-client-support-specialist"}]}