{"id":3553094,"url":"https://alion.io/job/schweitzer-engineering-laboratories-customer-service-operator","title":"Customer Service Operator","company":{"id":6315,"name":"Schweitzer Engineering Laboratories","domain":"selinc.com","url":"https://alion.io/company/selinc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":20,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pullman, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27,"max":40,"currency":"USD","period":"hour","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-30T23:32:16Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T14:04:58Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Schweitzer Engineering Laboratories (SEL) is looking for someone to join our Sales and Customer Service team as a Customer Service Operator in Pullman, WA.\nIf you enjoy helping customers, providing exceptional service, and working in a collaborative environment, we encourage you to apply today!\nAs a Customer Service Operator, you will serve as a key point of contact for customers, suppliers, employees, and community members. This role offers opportunities to support customer service operations, maintain customer account information, and contribute to a positive customer experience while working with teams across SEL.\nA typical day as a Customer Service Operator will include:\nProviding the highest quality telephone service to customers, suppliers, fellow employees, and community members; routing calls to requested destinations while following security procedures.\nAssisting in finding technical coverage and creating cases in SEL's business systems to provide outstanding service to our customers. Documenting and sharing customer feedback with regional leadership.\nEngaging in customer support activities including the entry of sales orders, RMAs, and the routing of quotation and support emails.\nManaging and assisting customers with account information, including granting access, changing passwords, unlocking accounts, and updating information while following security protocols for accounts on the website.\nAssisting in the creation of company accounts and the conversion of customer leads in SEL's business systems.\nInitiating process improvement suggestions.\nFollowing and applying SEL Values, Principles of Operations, and World Class Manufacturing Principles.\nPerforming other duties as assigned (may include office administration and other support duties).\nUnderstanding. Creating. Simplifying.\nThis job might be for you if:\nYou have 2+ years of experience with organized, friendly customer service\nYou have excellent phone etiquette, professionalism, and communication skills\nYou have strong writing, documentation skills, and speaking skills\nYou have ability to learn new skills and assume new responsibilities\nYou have ability to work cooperatively in a team environment\nBackground check results satisfactory to SEL\nNegative drug test result(s)\nIt is a plus if you have:\nWord processing skills, including MS Word and Excel\nComputer operation skills, including email and web browser usage\nAbility to compute, record, and proofread data and other informational records with minimal errors\nLocation:\nThis position is located in Pullman, WA. Nestled in Eastern Washington, offering an exceptional quality of life. Embrace the charm of small-town living with spacious surroundings, no traffic hassles, and easy access to outdoor adventures in nearby mountains, rivers, and forests. Plus, benefit from excellent schools and universities in the area.\nCompetitive pay. Superior benefits. Inspiring work. \nPeople are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.\nWe’re 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.\nWe offer top tier medical, prescription, dental, vision, life, and disability insurance.\nWe recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.\nWe foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs. \nAsk our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.\nPay Range Data\n$27.69 - 40.91per hour. We base our starting pay offer on location and job-related factors such as candidate experience, training, knowledge, and skills.\nCommunication with Applicants \nWe communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at .\nSEL is an Equal Opportunity Employer: Vets/Disabled.","description_format":"text","description_chars":4167,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Smart Grid","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-10-30T23:32:16Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 72 · green card filings: 31","filings_12m":72,"filings_prev_12m":80,"green_card_filings_12m":31,"median_offered_wage_usd":111481,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":22,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":true},"html_url":"https://alion.io/job/schweitzer-engineering-laboratories-customer-service-operator","json_url":"https://alion.io/job/schweitzer-engineering-laboratories-customer-service-operator.json","meta":{"generated_at":"2026-11-02T18:14:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25450,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6315},"rest":"https://alion.io/mcp/rest/get_company?id=6315"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fschweitzer-engineering-laboratories-customer-service-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fschweitzer-engineering-laboratories-customer-service-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fschweitzer-engineering-laboratories-customer-service-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/schweitzer-engineering-laboratories-customer-service-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fschweitzer-engineering-laboratories-customer-service-operator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3553094}},{"tool":"search_jobs","arguments":{"company":"selinc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3553094},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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