{"id":3553091,"url":"https://alion.io/job/schweitzer-engineering-laboratories-customer-service-phones-operator","title":"Customer Service Phones Operator","company":{"id":6315,"name":"Schweitzer Engineering Laboratories","domain":"selinc.com","url":"https://alion.io/company/selinc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":20,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pullman, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":73000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7889},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-30T23:32:16Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T06:33:47Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Essential Duties and Responsibilities\n1. Provide the highest quality telephone service to customers, suppliers, fellow employees, and community members; route calls to requested destination while following security procedures.\n2. Assist in finding technical coverage and creating cases in SEL’s business systems to provide outstanding service to our customers. Document and share customer feedback with regional leadership.\n3. Engage in customer support activities including the entry of sales orders, RMAs, and the routing of quotation and support emails.\n4. Manage and assist customers with account information, including granting access, changing passwords, unlocking accounts, and updating information while following security protocols for accounts on the website.\n5. Assist in the creation of company accounts and the conversion of customer leads in SEL’s business systems.\n6. Initiate process improvement suggestions.\n7. Follow and apply SEL Values, Principles of Operations, and World Class Manufacturing Principles.\n8. Other duties as assigned (may include office administration and other support duties).\n9. Understand. Create. Simplify.\nRequired Qualifications\n2+ years of experience with organized, friendly customer service\nExcellent phone etiquette, professionalism, and communication skills\nStrong writing, documentation skills, and speaking skills\nAbility to learn new skills and assume new responsibilities\nAbility to work cooperatively in a team environment\nBackground check results satisfactory to SEL\nNegative drug test result(s)\nPreferred Qualifications\nWord processing skills, including MS Word and Excel\nComputer operation skills, including email and web browser usage\nAbility to compute, record, and proofread data and other informational records with minimal errors\nPhysical Requirements\nNone\nCompetitive pay. Superior benefits. Inspiring work. \nPeople are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.\nWe’re 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.\nWe offer top tier medical, prescription, dental, vision, life, and disability insurance.\nWe recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.\nWe foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs. \nAsk our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.\n&nbspCommunication with Applicants \nWe communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at .\nSEL is an Equal Opportunity Employer: Vets/Disabled.","description_format":"text","description_chars":2952,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Smart Grid","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-10-30T23:32:16Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 72 · green card filings: 31","filings_12m":72,"filings_prev_12m":80,"green_card_filings_12m":31,"median_offered_wage_usd":111481,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":23,"reasons":["conf:11","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/schweitzer-engineering-laboratories-customer-service-phones-operator","json_url":"https://alion.io/job/schweitzer-engineering-laboratories-customer-service-phones-operator.json","meta":{"generated_at":"2026-11-01T11:37:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18012,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6315},"rest":"https://alion.io/mcp/rest/get_company?id=6315"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fschweitzer-engineering-laboratories-customer-service-phones-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fschweitzer-engineering-laboratories-customer-service-phones-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fschweitzer-engineering-laboratories-customer-service-phones-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/schweitzer-engineering-laboratories-customer-service-phones-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fschweitzer-engineering-laboratories-customer-service-phones-operator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3553091}},{"tool":"search_jobs","arguments":{"company":"selinc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3553091},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}