{"id":3842030,"url":"https://alion.io/job/schweitzer-engineering-laboratories-customer-service-representative-3","title":"Customer Service Representative","company":{"id":6315,"name":"Schweitzer Engineering Laboratories","domain":"selinc.com","url":"https://alion.io/company/selinc","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":23,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prattville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28,"max":43,"currency":"USD","period":"hour","gross":null,"usd_annual":86000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-11-05T23:16:37Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-09T09:45:50Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Are you interested in a position where you can put your detective skills to work, put out fires, and change the world all in one day? If so, you are looking in the right place! Schweitzer Engineering Laboratories seeks a Customer Service Representative to support our Sales and Customer Service division in our Southeast region. We are looking for a values-driven, positive, and motivated professional who embodies strong attention to detail and problem-solving skills and will strive to provide excellent service to our customers.\nAs a Customer Service Representative, a typical day might include the following: \nProviding world-class customer care to both internal and external customers.\nEngaging in regional customer support activities, including accurate entry of orders & quotes, RMA's, pricing negotiation, contract negotiation, and creation/maintenance of customer unique specifications.\nCommunicating with customers and sales representatives on deliverables and any additional customer service issues with some work direction from supervisor and peers.\nComplete and pass required Customer Service Representative process certifications provided by SEL.\nUsing judgment skills, prior experience, and company policies and procedures to resolve standard and in-region problems. \nAssisting with customer feedback tracking and driving to customer satisfaction.\nThis job might be for you if you:\nHave a minimum of 1 year of customer service experience. \nHave an associate degree or related business experience.\nHave strong computer skills.\nCan travel regionally up to 10% of the time. \nCan learn concepts and technical details of products.\nHave strong writing, proofreading, documentation, and communication skills.\nCan learn new skills and assume new responsibilities.\nCan work cooperatively in a team environment.\nHave experience with ERP or CRM tools.\nHave experience in a technical sales environment.\nLocation\nWe are open to this position being located in either Prattville, AL or Dothan, AL.\nCompetitive pay. Superior benefits. Inspiring work. \nPeople are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees.\nWe’re 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.\nWe offer top tier medical, prescription, dental, vision, life, and disability insurance.\nWe recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.\nWe foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs. \nAsk our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.\nPay Range Data\n$28.00 - $43.00 per hour. We base our starting pay offer and title on job-related factors such as candidate experience, training, knowledge, and skills.\nCommunication with Applicants \nWe communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at .\nSEL is an Equal Opportunity Employer: Vets/Disabled.","description_format":"text","description_chars":3295,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Power Grid","Smart Grid","Electrical Equipment & Cables"],"lifecycle":[{"event":"open","at":"2026-11-05T23:16:37Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 72 · green card filings: 31","filings_12m":72,"filings_prev_12m":80,"green_card_filings_12m":31,"median_offered_wage_usd":111481,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":24,"reasons":["conf:6","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":86000,"is_top_pay":true},"html_url":"https://alion.io/job/schweitzer-engineering-laboratories-customer-service-representative-3","json_url":"https://alion.io/job/schweitzer-engineering-laboratories-customer-service-representative-3.json","meta":{"generated_at":"2026-11-09T13:28:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17728,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6315},"rest":"https://alion.io/mcp/rest/get_company?id=6315"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fschweitzer-engineering-laboratories-customer-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fschweitzer-engineering-laboratories-customer-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fschweitzer-engineering-laboratories-customer-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/schweitzer-engineering-laboratories-customer-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fschweitzer-engineering-laboratories-customer-service-representative-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3842030}},{"tool":"search_jobs","arguments":{"company":"selinc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3842030},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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