{"id":2098812,"url":"https://alion.io/job/sci-corp-operations-director","title":"Operations Director","company":{"id":2550040,"name":"Service Corporation International","domain":"sci-corp.com","url":"https://alion.io/company/sci-corp","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":187,"ghost_share":0,"stale_share":0.84,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Operations","role_family":"Operations","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-08T17:42:56Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T17:03:52Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":33},"description":"Our associates celebrate lives. We celebrate our associates.\nManage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.JOB RESPONSIBILITIES\nFinancial Management\nWork with Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals. Prepare annual operational and personnel budgets. Communicate Company and Market strategies, values, and goals to staff. Interpret goals into local actionable plans. \nCollaborate with Finance Field Manager to monitor and understand financial trend, changes, and mechanisms to drive financial goals.\nApprove expenditures and invoices. Manage overtime to an acceptable expense.\nOperations\nManage the day-to-day operations communicating expectations, delegating workload, and setting priorities ensuring annual goal achievement. Review and revise schedules ensuring on-time services that exceed customer expectations. Resolve escalated customer issues. Assure operations comply with regulations, procedures, and policies. \nCollaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.\nParticipate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company\nEnsure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture\nPlan and implement annual initiatives that may affect resources or goals across locations. Collaborate with stakeholders to understand business needs, resource constraints, and negotiate solutions. \nIdentifies and implements innovative solutions improving efficiencies. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; quickly adjusts to work within new work structures, processes, requirements or cultures.\nFuneral Arrangements & Directing\nMay receive or initiate call to deceased next of kin. Exhibiting concern and empathy, facilitates Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and available benefits, such as Veteran. Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Everlasting Memory products.\nMay preside as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards. Confirms authorization to proceed with service Arrangements. Present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements.\nLeadership and People Development\nDevelop a strong, trusting, and reliable team. Provide oversight, guidance, and coaching including regular informal and formal feedback, identifying developmental needs, and tracking progress. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover. \nResponsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Recommends pay increases, special pays, and career advancements.\nBuild effective business relationships across the organizations\nMINIMUM Requirements\nEducation\nHigh school diploma or equivalent\nTechnical diploma in Funeral Services or Mortuary Science preferred\nBachelor’s degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board\nCertification/License\nFuneral Director license as required by state/province law and as prescribed by each state board preferred.\nExperience\nAt least five (5) years’ industry experience with increasing responsibilities\nAt least two (2) years’ experience guiding staff and communicating expectations\nPrior experience managing people a preferred\nBudgeting and expense control experience preferred\nHospitality and Events Management preferred.\n\nKnowledge, Skills and Abilities\nAbility to work evenings and weekends\nConversant in industry and financial acumen\nProficient in MS Office suite\nProfessional interpersonal skills as well as cultural sensitivity and tactfulness to interact with customers to resolve escalated issues\nLeadership skills and the desire to manage people\nCognitive Ability including reason, plan, solve problems, think abstractly and analytical, comprehend complex ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.\nProcess and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives\nAbility to create clear presentations and data visualizations to assist in decision-making and problem analysis\nMust have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated\nProfessional written and verbal communication skills including public speaking, collaboration, and negotiation\nProficient working knowledge of HMIS, InfoPort, and CarePoint\nProficient MS Office Suite skills\nAbility to work nights and weekends\nBilingual in Spanish required\nCompensation:\nSalary: $90,000 and $110,000 annually plus 20% ICP Bonus\nBenefits:\nMedical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program\nPostal Code: 33135Category (Portal Searching): OperationsJob Location: US-FL - Miami","description_format":"text","description_chars":6358,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false}]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Funeral Services"],"lifecycle":[{"event":"open","at":"2026-10-08T17:42:56Z"},{"event":"close","at":"2026-11-03T07:19:57Z"},{"event":"reopen","at":"2026-11-11T03:27:46Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.58,"p_room":0.55,"age_days":33,"expected_fill_days":28,"reasons":["conf:2","stale_co","win:tail","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":false},"html_url":"https://alion.io/job/sci-corp-operations-director","json_url":"https://alion.io/job/sci-corp-operations-director.json","meta":{"generated_at":"2026-11-11T20:42:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":40442,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2550040},"rest":"https://alion.io/mcp/rest/get_company?id=2550040"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsci-corp-operations-director"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsci-corp-operations-director"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsci-corp-operations-director"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sci-corp-operations-director\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsci-corp-operations-director"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2098812}},{"tool":"search_jobs","arguments":{"company":"sci-corp.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2098812},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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