{"id":714464,"url":"https://alion.io/job/science37-site-operations-specialist","title":"Site Operations Specialist","company":{"id":684938,"name":"Science 37","domain":"science37.com","url":"https://alion.io/company/science37","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":83,"open_postings":58,"ghost_share":0.207,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":77,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Morrisville, United States","Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GCP","optional":false},{"name":"Good Clinical Practice","optional":false},{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-08-10T21:15:38Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-27T14:29:44Z","board_verified":false,"closed_at":"2026-10-27T14:29:44Z","days_open":77,"trust":{"level":"ok","repost_count":1,"flags":["company_stale"],"days_open":77},"description":"POSITION OVERVIEW\nScience 37’s mission is to accelerate clinical research by enabling universal trial access for patients. Through our solutions; Direct-to- Patient Site and Patient Recruitment, we accelerate enrollment by expanding the reach of clinical trials to patients beyond the traditional site and rigorously qualifying patients prior to referring them to a traditional site. Our solutions are powered by a proprietary technology stack with in-house medical and operational experts that enhance quality through standardized workflows and best-in-class study orchestration.\nThe Site Operations Specialist plays a critical role in overall site enablement and the successful execution of clinical trials. This position supports a wide range of functions essential to the start-up, implementation, and conduct of Phase I, II, III, and IV clinical studies. Working cross-functionally, the Site Operations Specialist provides operational support to Site Operations Managers, Logistics Managers, Medical Record Supervisors, Recruitment Operations Managers, Scheduling Logistics Managers, Clinical Project Managers, and Clinical Research Coordinators.\nKey responsibilities include supporting study start-up activities, maintaining and tracking clinical budget data, assisting with medical record acquisition and follow-up, coordinating logistics and visit scheduling, and contributing to the upkeep of clinical dashboards, metrics, and multi-system administration. This role is also responsible for data entry and ensuring accurate tracking and filing of essential documents within the Investigator Site File.\nAs a foundational member of the clinical operations team, the Site Operations Specialist ensures operational readiness and efficiency across departments, making this role indispensable to the broader success of site activation and trial delivery.\nDUTIES AND RESPONSIBILITIES\nDuties include but are not limited to:\nDrafts agendas and minutes for internal and/or external Study Team meetings\nResponsible for maintaining key study trackers, including but not limited toStudy Contacts Lists, Study Question and Answer Logs, Site Budgets Log, clinical site contracts tracker, medical record status, and participant trackers.\nAssists in creating and update of Investigator Site Files, including any e-filling or printing of required study documents\nTracks required documentation for study start-up and close out\nAssists in tracking and finalizing study plans as requested by study team\nAssists in vendor management, including the efficient use of web tools such as IWRS, IRB web portals and central lab web portals to track the progress of studies and to ensure the studies are running smoothly\nReviews data queries for accuracy and consistency prior to distribution to clinical sites\nMaintains complete and accurate clinical study documentation\nRepresents Science 37 in a professional manner; establishes and maintains good relationships with investigators and all other study personnel \nAssists with coordinating Investigator Meeting attendees and items with Sponsor(s)\n Performs additional study related functions as required, e.g., preparation of and tracking payments to investigators, and participation in clinical project planning\nSupports the maintenance of the clinical dashboard\nPerforms first pass data entry (if required) \nLinks CRFs to any Data Clarifications Forms/ information (if paper) \nFiles/ uploads documents after scanning \nAttend Staff Meeting as needed \nSupports clinical documents filing \nSupports Logistics\nSupport Medical Record Acquisition/follow up\nSupports front desk office staff as needed\nSupports scheduling of participant visits\nOther tasks as assigned\nTechnical Skills:\nClinical Research Knowledge\nUnderstanding of clinical trial phases (I-IV), GCP (Good Clinical Practice), and basic regulatory requirements\nFamiliarity with clinical trial documents and workflows (e.g., ISF, CRFs, ICFs)\nData and Document Management\nExperience with eTMF systems and document control\nAbility to manage and organize large volumes of trial documentation\nSkilled in accurate data entry and quality control\nClinical Systems Proficiency\nComfortable using CTMS, IWRS/IRT systems, and vendor portals (e.g., IRB, central lab) a plus\nProficient in Microsoft Office and Google Applications \nExperience with dashboards or reporting tools is a plus\nScheduling and Logistics Coordination\nExperience supporting scheduling of patient visits and managing site logistics is a plus\nAbility to coordinate across multiple teams and timelines\nSoft Skills:\nAttention to Detail\nAbility to manage complex documentation with accuracy and consistency\nVigilant in identifying errors or missing information\nOrganizational Skills\nExcellent time management with the ability to prioritize multiple tasks\nStructured and systematic in tracking deadlines and deliverables\nCommunication Skills\nStrong written and verbal communication for clear documentation and correspondence\nProfessional demeanor when interacting with sponsors, sites, and internal teams\nTeam Collaboration\nWorks effectively within cross-functional teams\nWilling to assist in multiple areas to meet site and study needs\nAdaptability and Initiative\nAble to pivot between tasks and handle shifting priorities in a dynamic environment\nProactive in identifying ways to improve operational efficiency\nCore Competencies:\nAccountability: Takes ownership of assigned tasks and delivers high-quality work with minimal oversight\nProblem-Solving: Can troubleshoot basic operational issues and escalate appropriately\nConfidentiality and Integrity: Handles sensitive patient and trial data with discretion\nCustomer Service Orientation: Maintains professionalism and responsiveness in support of clinical sites and participants\nProcess-Oriented Mindset: Follows established protocols while contributing to continuous improvement efforts\nQUALIFICATIONS & SKILLS\nQualifications \nThe following qualifications are preferred/or equivalent applicable experience:\nAssociate’s or Bachelor’s degree in a life sciences, healthcare, or related field preferred\n1+ years of clinical research or administrative experience, preferably in a sponsor, CRO, or site setting\nStrong organizational and multitasking skills with high attention to detail\nProficiency in Microsoft Office Suite and familiarity with clinical trial systems\nExcellent written and verbal communication skills\nAbility to work both independently and collaboratively in a fast-paced environment\nCommitment to maintaining confidentiality and compliance with regulatory standards\nCapabilities \nRequired to be in the North Carolina office 5 days a week for 6 months, following approval, may move to rotation of 3 days a week in office. \nUp to 10% travel, as needed, for study visits, training, project team meetings, client presentations and other professional meetings/conferences as needed\nAbility to communicate in English (both verbal and written); fluency in other languages is a plus.\nMay require extended or unusual work hours based on research requirements and business needs. \nDIRECT REPORTS\nNo direct reports\nBENEFITS \nAt Science 37, our focus is to provide you with a comprehensive and competitive total reward package that supports you at all stages of your career - both now and into the future. Our success depends on the knowledge, capabilities, and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work that adds to your professional development.\nScience 37 is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. \nScience 37 values the well-being of its employees and aims to provide team members with everything they need to succeed.\nSubmit your resume to apply!\nTo learn about Science 37's privacy practices including compliance with applicable privacy laws, please click here","description_format":"text","description_chars":8144,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Software","Clinical Trial Sites & Recruitment"],"lifecycle":[{"event":"open","at":"2026-09-11T05:41:31Z"},{"event":"close","at":"2026-09-28T23:37:49Z"},{"event":"reopen","at":"2026-10-05T16:21:07Z"},{"event":"close","at":"2026-10-27T14:29:44Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/science37-site-operations-specialist","json_url":"https://alion.io/job/science37-site-operations-specialist.json","meta":{"generated_at":"2026-10-29T15:26:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23162,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":684938},"rest":"https://alion.io/mcp/rest/get_company?id=684938"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscience37-site-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscience37-site-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscience37-site-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/science37-site-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscience37-site-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":714464}},{"tool":"search_jobs","arguments":{"company":"science37.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":714464},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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