{"id":1735276,"url":"https://alion.io/job/sciencelogic-professional-services-consultant","title":"Professional Services Consultant","company":{"id":58793,"name":"ScienceLogic","domain":"sciencelogic.com","url":"https://alion.io/company/sciencelogic","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":115000,"max_usd":225000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":371},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"Nagios","optional":false},{"name":"PagerDuty","optional":false},{"name":"PHP","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Self-Healing","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"closed","first_seen_at":"2026-10-02T13:59:31Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-07T18:11:44Z","board_verified":false,"closed_at":"2026-10-07T18:11:44Z","days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"About ScienceLogic…\nScienceLogic is redefining IT operations for the modern enterprise. Our AIOps platform empowers organizations to achieve Autonomic IT - where systems are self-healing, self-optimizing, and seamlessly aligned with business outcomes. We help enterprises and service providers gain unified visibility across hybrid and multi-cloud environments, automate workflows, and unlock performance at scale.\nWe’re accelerating digital transformation through the power of automation, AI, and analytics - giving IT and business leaders the tools to deliver superior customer experiences, drive efficiency, and innovate with confidence.\nWhat we’re looking for…\nScienceLogic is looking for a Professional Services Technical Consultant to serve as the primary technical interface and onsite subject matter expert to customers for the ScienceLogic product line. This role offers the opportunity to join a fast-paced, collaborative environment and work with customers and colleagues from many different disciplines. Do you have high energy, an innovative spirit and a strong professional services background with top technology skills? Then read on.\nWhat you’ll be doing…\nProvide onsite consulting services and support to ScienceLogic customer with a focus on high quality, accuracy and customer satisfaction\n\nPerform hands-on installation, configuration, and troubleshooting of ScienceLogic appliances as they relate to the ScienceLogic suite of products\n\nWork closely with customer’s technical and management staff and act as subject matter expert for ScienceLogic products\n\nHandle customer work activities via on-site and remote as required.\n\nHandle on-site work solely as a SME and Technical Consultant in ScienceLogic implementation activities\n\nAct as the internal customer advocate for problem resolution, new product features, and future product direction\n\nRecord all activity in the department’s ticketing system\n\nUse and create knowledge base articles based on field incidents, and/or common or critical issues\n\nAdhere to ScienceLogic Professional Services best practices\n\nParticipate in departmental projects\n\nProvide leadership and direction for your customer regarding the ScienceLogic product suite\n\nCreative person who looks for new and innovative ways to resolve problems\n\nDocument and record all activity and communication with customer in person, over telephone and email according to departmental standards of quality\n\nSupport and provide consulting services to our federal or commercial IT standards (etc. support Federal ATO process, Security Audits, Change Management procedures)\n\nQualities you possess…\nA Bachelor's degree in Computer Science/Engineering or similar.\n\nEffective team player willing to assist others when needed\n\nProven experience with implementation of enterprise level network management or application performance products\n\nProcess driven and proactive mindset; continuous improvement\n\nThorough understanding of IT infrastructure, application, and enterprise infrastructure best practices\n\nHave exceptional troubleshooting and customer-handling skills; flexible and willing to learn new technologies\n\nExcellent written and verbal communication skills\n\n5+ years’ experience supporting/using enterprise class infrastructure monitoring platforms\n\n5+ years Linux operating system experience\n\n3+ years Database query experience\n\n3+ years of experience with SNMP and vendor MIB architecture\n\n3+ years of experience configuring SNMP trap and/or Syslog alerts\n\nStrong knowledge of PowerShell, WMI, XML/SOAP, API\n\nSelf-motivated with the ability to maintain a positive and cooperative attitude in sometimes stressful situations\n\nStrong leadership skills with the ability to prioritize competing project timelines\n\n As a plus, you have...\nAbility to identify process bottlenecks and identify potential solutions with automations or scripting.\n\nExperience with ITSM, EMS/NMS Systems (EM7, Solarwinds, IBM NetCool/Tivoli Nagios, HP OpenView or similar) and SNMP.\n\nPHP, GQL, and/or Python experience desired\n\nPrevious integration experience with ServiceNow, PagerDuty or ITSM platforms is a plus\n\nBenefits & Perks\nComprehensive medical, dental and vision plans.\n\n401(k) plan with employer match.\n\nFlexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.\n\nVolunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.\n\n5-year Service Milestone Sabbatical.\n\nPaid parental leave.\n\nGenerous employee referral bonus program.\n\nPet insurance.\n\nHQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.\n\nRegular virtual company-wide events, including cooking classes, yoga, meditation and more.\n\nThe opportunity to learn and develop from some of the best and brightest minds in the industry!\n\nDon’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At ScienceLogic, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which you are applying.\nAbout ScienceLogic\nScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.\nwww.sciencelogic.com","description_format":"text","description_chars":6055,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Information Technology","IT Service & Asset Management","MLOps"],"lifecycle":[{"event":"open","at":"2026-10-03T00:50:38Z"},{"event":"close","at":"2026-10-07T18:11:44Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":4,"green_card_filings_12m":1,"median_offered_wage_usd":97500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/sciencelogic-professional-services-consultant","json_url":"https://alion.io/job/sciencelogic-professional-services-consultant.json","meta":{"generated_at":"2026-10-09T03:36:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2505,"day_limit":5000,"remaining_today":2495,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58793},"rest":"https://alion.io/mcp/rest/get_company?id=58793"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsciencelogic-professional-services-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsciencelogic-professional-services-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsciencelogic-professional-services-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sciencelogic-professional-services-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsciencelogic-professional-services-consultant"}]}