{"id":1749430,"url":"https://alion.io/job/sciens-building-solutions-senior-service-manager","title":"Senior Service Manager","company":{"id":3832649,"name":"Sciens Building Solutions","domain":"sciensusa.com","url":"https://alion.io/company/sciensusa","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":59,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":131000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3331},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-21T06:42:29Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"THE POSITION IN A NUTSHELL \nSciens Building Solutions is seeking a Senior Service Manager who is a positive change agent and can drive high customer satisfaction, while leading a service team along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire detection, protection, security, and electrical industries and is ready to assume ownership of a Division service management role, while being part of a vibrant national organization.\n WHAT YOU’LL BE DOING (and doing well!)\nManage the service department of assigned Division. \nSupervise, train, and develop all branch associates, including technicians, service coordinators, billing coordinators, and dispatchers. \nResponsible for the scheduling, execution, billing and completion of service, warranty, and emergency jobs. \nParticipate in the development of and manage the departmental budget\nMeet revenue and gross margin targets. \nCommunicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential. \nResponsible for executing monthly financial performance analysis. Report the information in an effective manner to management and takes corrective action as needed. \nEfficiently manage assets, such as inventory and company service vehicles. \nBuild and maintain a high-performance culture to include annual performance reviews and development initiatives. \nResponsible for manpower planning and allocation. \nEnsure customer satisfaction and cash collections. \nCollaborate with the sales and installation teams to support the growth and profitability of the Division. \nEnsure all employees embrace our safety culture and comply with all safety initiatives. \nWHAT WE LIKE ABOUT YOU\nFive or more years of experience in a service manager role within the fire detection, fire protection, or security environment. \nAbility to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors. \nStrong, positive team builder with leadership ability. \nKnowledge of current fire alarm, clean agent/special hazard fire suppression, or security systems. \nAdvanced understanding of Profit and Loss statements and key financial drivers. \nAbility to attract, develop, grow, and retain a team. \nAbility to understand the technical aspects of the product lines and applications as necessary to make informed management decisions. \nAble to work independently. \nExcellent organizational, decision-making, and communication skills. \nProficient in NFPA codes and standards. \nStrong computer skills; proficient at Microsoft Office. \nKnowledge of OSHA safety standards. \nNICET Level III preferred.\nWHAT WE’RE BRINGING TO THE TABLE\nCompetitive salary based on qualifications. \nPaid time off plan and holidays. \n401(k) matching. \nShort term and long-term disability. \nMedical, dental, and vision plans with options. \nLife insurance. \nCompany cell phone, laptop, and vehicle. \nProfessional career development opportunities. \nTuition reimbursement.","description_format":"text","description_chars":3155,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hardware","Real Estate","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-10-03T07:57:37Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.55,"p_room":0.9,"age_days":19,"expected_fill_days":32,"reasons":["conf:7","stale_co","win:mid","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/sciens-building-solutions-senior-service-manager","json_url":"https://alion.io/job/sciens-building-solutions-senior-service-manager.json","meta":{"generated_at":"2026-10-21T09:35:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13529,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3832649},"rest":"https://alion.io/mcp/rest/get_company?id=3832649"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fsciens-building-solutions-senior-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fsciens-building-solutions-senior-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fsciens-building-solutions-senior-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/sciens-building-solutions-senior-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fsciens-building-solutions-senior-service-manager"}]}