{"id":1331354,"url":"https://alion.io/job/sciensusa-service-coordinator","title":"Service Coordinator","company":{"id":3832649,"name":"Sciensusa","domain":"sciensusa.com","url":"https://alion.io/company/sciensusa","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":35,"currency":"USD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-09-27T18:07:14Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"THE POSITION IN A NUTSHELL\nSciens Building Solutions seeks a Service Coordinator responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company image. The Service Coordinator will perform scheduling of preventative maintenance inspections and emergency calls. This person will field customer calls, analyze issues, evaluate the situation and determine how best to handle.\nWHAT YOU’LL BE DOING (and doing well!)\nSchedule preventative maintenance inspections and emergency calls. Utilize dispatch board to update and maintain all schedules for on time service while maintaining zero backlogs.\nAnswer calls from customers. If needed, dispatch the proper technicians to handle any emergencies as required. Follow through to ensure resolution of all situations.\nGenerate and monitor Service department’s internal and external correspondence regarding service technicians. This includes analyzing completed work orders for accuracy, and ensuring they are correct, complete and on time.\nAssist with performing accurate pricing of labor and/or materials as dictated by the contract for that particular customer.\nPrepare subcontract work order for invoicing, including test reports, deficiencies and quotes.\nTrack and/or quote deficiencies.\nUpdate and maintain all customer information in all databases, including but not limited to: Service department inspection dates, contract information, new customers/sites and updated customer names and addresses.\nDispatch appropriate technician(s) based on skill set required for each site or project.\nGenerate and maintain schedules on a daily/weekly/monthly intervals. Field trouble calls, PM inspections, vacation schedule, and subcontractor schedule.\nPrepare and process work orders and invoices, when applicable; acquire purchase orders where customer requires.\nDisplay effective communication with customers; promptly follow up on customer inquiries, tracking special needs requests, reports and copies as needed.\nMaterial requisition: prepare and process accurate purchase requisitions for purchasing.\nComplete service contract cancellation form(s) and submit with back up for processing.\nCoordinate customers’ service requirements with other appropriate departments, as necessary, to ensure effective customer service.\nProvide accurate information to Accounting to ensure one-day billing processing.\nWHAT WE LIKE ABOUT YOU\nHigh school diploma or equivalent.\nTwo to five years of experience in customer service.\nStrong organizational skills.\nAbility to multi-task and remain calm under pressure.\nPossess sound decision-making skills and practical judgment priorities.\nAbility to encourage and motivate people with positive attitude.\nInterest in helping and working with customers.\nComputer literate: Working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint.\nWHAT WE’RE BRINGING TO THE TABLE\nCompetitive salary based on qualifications. \nPaid time off plan and holidays. \n401(k) matching. \nShort term and long-term disability. \nMedical, dental, and vision plans with options. \nLife insurance. \nProfessional career development opportunities. \nTuition reimbursement.\n$25-$35 per hour based on experience","description_format":"text","description_chars":3208,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hardware","Real Estate","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-09-27T09:55:08Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.687,"p_room":0.75,"age_days":18,"expected_fill_days":20,"reasons":["conf:5","win:late","comp:junior,brand"],"computed_at":"2026-09-28T00:02:03Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/sciensusa-service-coordinator","json_url":"https://alion.io/job/sciensusa-service-coordinator.json","meta":{"generated_at":"2026-09-28T00:02:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":10,"day_limit":5000,"remaining_today":4990,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}