{"id":1331332,"url":"https://alion.io/job/sciensusa-service-supervisor","title":"Service Supervisor","company":{"id":3832649,"name":"Sciensusa","domain":"sciensusa.com","url":"https://alion.io/company/sciensusa","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":30,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Novi, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":110000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1048},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-28T03:15:39Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Sciens Building Solutions seeks a Service Supervisor responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company reputation. The Service Supervisor will oversee scheduling of preventative maintenance, testing, and emergency calls. This person will work closely with the Service Supervisor and/or Service Manager to review and achieve departmental goals.\nWHAT YOU’LL BE DOING (and doing well!)\nProvide mentoring and training of assigned team members; participate in the review process of team members and provide feedback on training needs for the service department.\nTrack and/or quote deficiencies.\nManage on-call schedule, vacation schedule, and subcontractor schedule.\nOversee the day-to-day activities of the service team to ensure all tasks are completed in a timely manner and meet the Company’s standards of excellence.\nCoordinate closely with finance department to ensure billings are accurate and timely for customers.\nEnsure the Company meets its contractual obligations for all service contracts, emergency calls, service requests and monitoring agreements. \nCoordinate any corrective action with the Service Team Supervisor/Service Manager.\nProvide feedback to the Service Manager in establishing goals for department personnel.\nEnsure that monitoring reports are reviewed daily for trouble signals to ensure preventative measures are being taken to provide excellent customer service.\nAssist with remote programming events such as code changes and point/zone updates.\nWHAT WE LIKE ABOUT YOU\nHigh school diploma or equivalent.\nFive or more years of experience in customer service or related field in the fire and life safety industry.\nStrong organizational skills.\nAbility to multi-task.\nRemain calm under pressure.\nAbility to encourage and motivate people with positive attitude.\nProven track record of excellent customer service.\nWHAT WE’RE BRINGING TO THE TABLE\nCompetitive salary based on qualifications. \nPaid time off plan and holidays. \n401(k) matching. \nShort term and long-term disability. \nMedical, dental, and vision plans with options. \nLife insurance. \nProfessional career development opportunities. \nTuition reimbursement program.","description_format":"text","description_chars":2217,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hardware","Real Estate","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-09-27T09:55:08Z"}],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.592,"p_room":1,"age_days":6,"expected_fill_days":31,"reasons":["conf:2","stale_co","win:early","comp:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sciensusa-service-supervisor","json_url":"https://alion.io/job/sciensusa-service-supervisor.json","meta":{"generated_at":"2026-09-28T06:26:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4483,"day_limit":5000,"remaining_today":517,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}