{"id":1331400,"url":"https://alion.io/job/sciensusa-service-team-lead","title":"Service Team Lead","company":{"id":3832649,"name":"Sciens Building Solutions","domain":"sciensusa.com","url":"https://alion.io/company/sciensusa","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":52,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-30T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":99000,"max_usd":223000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1378},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-16T00:00:00Z","employer_posted_date":"2026-07-16","last_verified_at":"2026-09-30T04:48:51Z","board_verified":true,"closed_at":null,"days_open":76,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":76},"description":"THE POSITION IN A NUTSHELL\nSciens Building Solutions seeks a Service Team Lead. The Service Team Lead’s primary function is to manage the performance of assigned Inspectors and Service Technicians to achieve a high customer satisfaction level, ensuring customers receive knowledgeable, responsive, professional, and courteous service. This person will be responsible for managing and mentoring the team members in all aspects of their assigned responsibilities, company policies, and procedures.\nWHAT YOU’LL BE DOING (and doing well!)\nProvide supervision, mentoring, and training of assigned team members; lead the performance management process of team members and identify training and development needs.\n\nTrack and/or quote deficiencies.\n\nProvide general oversite to the on-call schedule, vacation schedule, and subcontractor schedule.\n\nDirect the day-to-day activities of the service team to ensure all tasks are completed in a timely manner and meet the Company’s standards of excellence.\n\nCoordinate closely with the finance department to ensure billings are accurate and timely for customers.\n\nEnsure the Company meets its contractual obligations for all service contracts, emergency calls, service requests and monitoring agreements.\n\nEnsure compliance of all assigned employees to Sciens safety standards.\n\nDirect any corrective action and keep the Service Manager informed.\n\nParticipate in Company-sponsored meetings, trainings, and other functions.\n\nProvide feedback to the Service Manager in establishing goals for department personnel; update and monitor on a regular basis.\n\nEnsure that monitoring reports are reviewed daily for trouble signals to ensure preventative measures are being taken to provide excellent customer service.\n\nWHAT WE LIKE ABOUT YOU\nHigh school diploma or equivalent.\n\nFive or more years of experience in customer service or related field in the fire and life safety industry.\n\nFAL or FEL strongly preferred.\n\nStrong organizational skills.\n\nAbility to multi-task and manage self and team.\n\nRemain calm under pressure.\n\nPossess sound decision-making skills and practical judgment priorities.\n\nAbility to manage, motivate, and develop people with positive attitude.\n\nProven track record of excellent customer service.\n\nWHAT WE’RE BRINGING TO THE TABLE\nCompetitive salary based on qualifications.\n\nPaid time off plan and holidays.\n\n401(k) matching.\n\nShort term and long-term disability.\n\nMedical, dental, and vision plans with options.\n\nLife insurance.\n\nProfessional career development opportunities.\n\nTuition reimbursement program.","description_format":"text","description_chars":2566,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hardware","Real Estate","Access Control & Alarm Systems"],"lifecycle":[{"event":"open","at":"2026-09-27T09:55:08Z"}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.438,"p_room":0.28,"age_days":76,"expected_fill_days":31,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/sciensusa-service-team-lead","json_url":"https://alion.io/job/sciensusa-service-team-lead.json","meta":{"generated_at":"2026-09-30T06:25:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4498,"day_limit":5000,"remaining_today":502,"minute_limit":60,"resets_at":"2026-10-01T00:00:00Z"}}}