{"id":1817244,"url":"https://alion.io/job/scientific-learning-customer-success-manager","title":"Customer Success Manager","company":{"id":2254140,"name":"Scientific Learning","domain":"scilearn.com","url":"https://alion.io/company/scilearn","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":77000,"max_usd":160000,"period":"year","method":"global_role_seniority_cell","sample_n":1206},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-04T01:58:41Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-12T12:59:36Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Customer Success Manager\nWHAT WE SEEK\nThe Customer Success Manager (CSM) will work closely with customers to ensure a successful user experience for all stakeholders: administrators, teachers, students, and other community members. Through consistent communication and interactions, the CSM will identify customer needs, guide the development of customer implementation goals, and facilitate regular check-ins to gauge progress and needs. The CSM will provide customer feedback to and work closely with other Carnegie Learning departments to promote and inform the development and delivery of customer-centered products and services.\nCurrently residing within one of these states within the territory: Alabama, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Mississippi, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Vermont, Virginia, West Virginia, Wisconsin\nWHAT YOUR DAY WILL LOOK LIKE\nEstablish and maintain a key partnership team for each account to ensure a successful implementation and user experience with Carnegie Learning products.\n\nFacilitate customer on-boarding, including the development of implementation goals and related action plans.\n\nManage the delivery of Carnegie Learning products in alignment with implementation goals and action plans.\n\nProactively identify customer needs and prescribe additional action items and resources to ensure continued and sustainable use of the product and services.\n\nAnalyze customer usage metrics to track product implementation, success and progress towards implementation goals.\n\nSchedule and facilitate regular status meetings with the key partnership team to share data, review implementation progress and identify next steps.\n\nCommunicate regularly with key stakeholders and remain informed of national and local trends in education and funding to influence product renewals and expansions.\n\nMaintain complete and accurate profiles of designated customers.\n\nDevelop and use collaborative relationships across all internal departments to represent the customer perspective and influence the development of customer-centered products and processes that ensure intuitive and appropriate user experiences.\n\nFacilitate internal conversations with customer teams to maintain collaboration across all customer-facing services and ensure overall alignment to customer needs.\n\nSupport the sales team in pre-sales activities, including managing pilot opportunities, to ensure customers have the necessary and appropriate resources and experiences to inform their decisions.\n\nGuide the implementation of Carnegie Learnings pilot process to ensure all piloting accounts are provided with a seamless experience with Carnegie Learning products and services that are aligned to identified needs.\n\nPerform other duties as designed.\n\nThis position requires up to 50% travel.\n\nWHAT SHOULD BE IN YOUR BACKPACK\nBachelors degree in Education or related field\n\nMasters degree in Education Administration, Business, or related field (preferred)\n\nFive (5) or more years of experience as an Education Administrator, Customer Success Manager, or similar role\n\nCurrently residing within one of these states within the territory: Alabama, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Mississippi, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Vermont, Virginia, West Virginia, Wisconsin\n\nUnderstanding of K-12 district and school technology, including LMS, SIS, and use of digital curricular applications\n\nExceptional ability to efficiently build and maintain trusting relationships with customers\n\nHigh attention to detail, solution-oriented mindset, and ability to advocate for our customer\n\nProfessional presence and demonstrated ability to present to stakeholders at multiple levels including senior leadership\n\nHighly organized with strong planning and time management skills\n\nExcellent interpersonal skills, ability to communicate professionally, persuasively, and confidentially over phone, e-mail and in-person\n\nCapable of navigating and mediating conflict while being able to foster honest dialog\n\nWHAT GIVES US PURPOSE\nOthers teach what; we teach why. For over 25 years, Carnegie Learning has developed solutions that help students achieve Aha moments and set them up for long-term learning success. We’re driven to find new, better ways to support teachers and reach more students, so we put our leading cognitive science research and real-world insights into solutions for how students think, learn, and do their best. This is a key part of our commitment to helping teachers spark student curiosity. As a Carnegie Learning team member, you’ll work alongside a team of passionate individuals dedicated to making a real difference in the lives of students and educators.\nWHAT WE PROVIDE\nHolistic WellbeingAn inclusive range of Health Insurance options\nShort-Term and Long-Term Disability Insurance at no cost to you\n\nFostering JoyFlexible work arrangements with our Work From Anywhere Policy\nYour Time, Your Way - paid time off that you can use as you see fit to recharge and nurture your personal life\n\nEmpowering Parenthood Paid Parental Leave \nReduced working hours on full pay for soon-to-be and new parents\nFree access to CL products for employees and their children\n\nA Place for ConnectionQuarterly Wellness Incentives\nMonthly employee activities + recognition program\nEmployee Allyship Groups (EAGs)\n\nWHAT WE BELIEVE\nWe celebrate the unique attributes, characteristics, and perspectives that define each person's individuality. This fusion of perspectives enriches our collective knowledge, fosters innovation, and empowers us all. Together, we can collectively and more effectively address issues that face our business and industry. If our commitment to building an inclusive workplace resonates with you, we invite you to join our mission and welcome you to apply with us. Carnegie Learning is an Equal Opportunity Employer, including veterans and individuals with disabilities.","description_format":"text","description_chars":6151,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Kentucky","iso":null,"kind":"city"},{"name":"Florida","iso":null,"kind":"city"},{"name":"Illinois","iso":null,"kind":"city"},{"name":"Maryland","iso":null,"kind":"city"},{"name":"Connecticut","iso":null,"kind":"city"},{"name":"Delaware","iso":null,"kind":"city"},{"name":"Maine","iso":null,"kind":"city"},{"name":"Alabama","iso":null,"kind":"city"},{"name":"Indiana","iso":null,"kind":"city"},{"name":"Georgia","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","E-learning","Virtual Events"],"lifecycle":[{"event":"open","at":"2026-10-04T01:58:41Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.835,"p_room":0.945,"age_days":8,"expected_fill_days":20,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/scientific-learning-customer-success-manager","json_url":"https://alion.io/job/scientific-learning-customer-success-manager.json","meta":{"generated_at":"2026-10-13T05:46:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8898,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2254140},"rest":"https://alion.io/mcp/rest/get_company?id=2254140"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscientific-learning-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscientific-learning-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscientific-learning-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scientific-learning-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscientific-learning-customer-success-manager"}]}