{"id":2190287,"url":"https://alion.io/job/scientific-learning-desktop-support-analyst","title":"Desktop Support Analyst","company":{"id":2254140,"name":"Scientific Learning","domain":"scilearn.com","url":"https://alion.io/company/scilearn","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pittsburgh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":391},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Google Workspace","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T17:42:42Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T03:23:26Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Desktop Support Analyst\nWHAT WE SEEK\nThis position will be responsible for the procurement, inventory, and end user desktop support. The Desktop Support Analyst is responsible for new hire onboarding and offboarding. This position reports to the Senior Manager of IT. This is a hybrid role, and will require the employee to go into the office in downtown Pittsburgh 2-3 days per week.\nWHAT YOUR DAY WILL LOOK LIKE\nManage and maintain computer images, issuance of hardware, and staff training on installed software\n\nSetup staff accounts for AD, Exchange, Google, and other systems as necessary\n\nTroubleshoot end user issues with corporate business applications and hardware via phone and email\n\nRegular weekly reports to management.\n\nOnboard and offboard staff as necessary\n\nPerform other duties as assigned by management\n\nWHAT SHOULD BE IN YOUR BACKPACK\nAssociates Degree in related technology field\n\nTwo (2) or more years of experience in desktop support position\n\nAbility to respond to requests in a timely fashion.\n\nExperience with installation/configuration of Windows and Mac OS X\n\nKnowledge of Active Directory, Exchange and Google Workspace\n\nExcellent oral communication skills\n\nExcellent customer service demeanor and interpersonal skills\n\nAbility to manage multiple concurrent tasks while maintaining appropriate attitude and composure\n\nDesire to work as part of a highly productive team in a fast paced environment\n\nRegularly required to stand, walk, and sit; occasionally required to stoop, kneel or crouch; occasionally lifts and/or pushes up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, and depth perception\n\nWHAT GIVES US PURPOSE\nOthers teach what; we teach why. For over 25 years, Carnegie Learning has developed solutions that help students achieve Aha moments and set them up for long-term learning success. We’re driven to find new, better ways to support teachers and reach more students, so we put our leading cognitive science research and real-world insights into solutions for how students think, learn, and do their best. This is a key part of our commitment to helping teachers spark student curiosity. As a Carnegie Learning team member, you’ll work alongside a team of passionate individuals dedicated to making a real difference in the lives of students and educators.\nWHAT WE PROVIDE\nHolistic WellbeingAn inclusive range of Health Insurance options\nShort-Term and Long-Term Disability Insurance at no cost to you\n\nFostering JoyFlexible work arrangements with our Work From Anywhere Policy\nYour Time, Your Way - paid time off that you can use as you see fit to recharge and nurture your personal life\n\nEmpowering Parenthood Paid Parental Leave \nReduced working hours on full pay for soon-to-be and new parents\nFree access to CL products for employees and their children\n\nA Place for ConnectionQuarterly Wellness Incentives\nMonthly employee activities + recognition program\nEmployee Allyship Groups (EAGs)\n\nWHAT WE BELIEVE\nWe celebrate the unique attributes, characteristics, and perspectives that define each person's individuality. This fusion of perspectives enriches our collective knowledge, fosters innovation, and empowers us all. Together, we can collectively and more effectively address issues that face our business and industry. If our commitment to building an inclusive workplace resonates with you, we invite you to join our mission and welcome you to apply with us. Carnegie Learning is an Equal Opportunity Employer, including veterans and individuals with disabilities.","description_format":"text","description_chars":3566,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Health insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["EdTech Platforms"],"lifecycle":[{"event":"open","at":"2026-10-09T17:42:42Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":13,"reasons":["conf:8","win:early","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/scientific-learning-desktop-support-analyst","json_url":"https://alion.io/job/scientific-learning-desktop-support-analyst.json","meta":{"generated_at":"2026-10-11T04:37:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3539,"day_limit":5000,"remaining_today":1461,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2254140},"rest":"https://alion.io/mcp/rest/get_company?id=2254140"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fscientific-learning-desktop-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fscientific-learning-desktop-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fscientific-learning-desktop-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/scientific-learning-desktop-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fscientific-learning-desktop-support-analyst"}]}